Getting hired as a Game Advisor at GameStop can be a dream job for gaming enthusiasts. However, acing the interview is key to landing this coveted role. In this comprehensive article, we’ll explore the top 25 GameStop Game Advisor interview questions and sample answers to help you prepare.
Talking to people for a customer-facing job like Game Advisor can be scary, no matter how long you’ve been working in retail or how new you are to it. So, we’ve put together a list of possible questions and advice on how to best show your skills during the interview.
Overview of the GameStop Game Advisor Role
Because you work for GameStop, you are the company’s face in your area. Key responsibilities include:
- Providing exceptional customer service and sales assistance to gaming enthusiasts
- Leveraging extensive knowledge about gaming products to make recommendations
- Educating customers about new releases, deals, and gaming trends
- Promoting loyalty programs, subscriptions, warranties and other offerings
- Maintaining store standards for visual presentation, cleanliness and organization
- Coordinating with the store team to drive sales goals
For this job, you need to really love video games and have great customer service and sales skills. So the interview will be focused on evaluating your qualifications in these areas.
Let’s look at some common questions and how to best prepare your responses:
Sales and Customer Service Experience
Interviewer Question: Can you discuss your experience with retail sales and customer service?
This is likely to be one of the first questions, aimed at understanding your overall qualifications for the customer-facing nature of the Game Advisor role.
Sample Response In my previous retail experience, I learned the importance of product knowledge and customer engagement Knowing the products inside out helps not only in making sales but also builds trust with customers. I have a strong track record in maintaining high customer service standards It’s all about understanding what the customer needs and providing solutions that meet those needs. Working at GameStop would allow me to combine my passion for gaming with my skills in sales and customer service.
Gaming Industry Knowledge
Interviewer Question: How familiar are you with the gaming industry, specifically consoles, games and accessories?
Game Advisors are expected to have extensive knowledge about the products they are selling. This question evaluates your understanding of the latest gaming tech and trends.
Sample Response: I have a deep understanding of the gaming industry, with extensive knowledge about consoles, games and accessories. I’m aware of the latest trends in console technology, from PlayStation’s VR capabilities to Xbox’s cloud gaming services. As an avid gamer myself, I keep up-to-date with upcoming game releases across various genres and platforms. This helps me provide informed recommendations based on customer preferences. In terms of accessories, I understand their importance in enhancing gameplay experience. Whether it’s high-quality headsets for immersive sound or ergonomic controllers for comfort, I can guide customers effectively. Overall, my familiarity with the gaming world allows me to assist customers in making informed choices that suit their needs.
Upselling Capabilities
Interviewer Question As a Game Advisor you’ll often be tasked with upselling products. How comfortable do you feel in this role?
Upselling additional items is key in retail This evaluates your aptitude and attitude toward sales.
Sample Response: I’m quite comfortable with upselling products. I believe it’s all about understanding the customer’s needs and introducing them to products that can enhance their gaming experience. It’s important not only to know the product features but also how they align with the customer’s interests or preferences. This approach makes upselling feel less like a sales pitch and more of a valuable suggestion, which I think customers appreciate. Being an avid gamer myself, I have firsthand knowledge of what gamers look for in products, making me confident in this role.
Customer Engagement Skills
Interviewer Question: What strategies would you use to engage customers who seem uninterested or hesitant about making a purchase?
The ability to connect with customers and guide them towards purchasing decisions is vital for a Game Advisor. This evaluates your customer engagement tactics.
Sample Response: To engage hesitant customers, I’d first ensure they feel comfortable and heard. I would ask open-ended questions to understand their needs or concerns about the game or product. Then, based on their feedback, I could provide tailored recommendations that align with what they’re looking for. If they’re unsure, offering a hands-on demonstration can help them experience the product firsthand. Lastly, highlighting any ongoing promotions or return policies may alleviate purchasing hesitations. It’s all about building trust and showing empathy while guiding them towards making an informed decision.
Difficult Customer Scenarios
Interviewer Question: Describe a situation where you had to handle an upset customer. How did you resolve it?
Dealing with disgruntled customers is inevitable in retail. This evaluates your approach when faced with such tricky scenarios.
Sample Response: In a previous customer service role, I encountered an upset customer who had received a defective video game. He was frustrated and wanted an immediate solution. Understanding his frustration, I calmly acknowledged his issue and apologized for the inconvenience caused. I assured him that we would resolve this promptly. I checked our inventory and found we had more copies of the same game. I offered to replace it immediately or provide a full refund if he preferred. He chose the replacement and left satisfied with the resolution. This experience taught me the importance of prompt action and empathy in handling customer complaints.
Guiding Different Customer Profiles
Interviewer Question: If a parent is purchasing a game for their child and is unsure of what to buy, how would you assist them?
Game Advisors interact with diverse customer profiles, including parents buying for children. This assesses your ability to guide different customers.
Sample Response: I would start by asking about the child’s interests and age to understand what type of game might be suitable. For younger children, educational games could be a good choice while older kids might prefer action or strategy games. It’s also crucial to consider the gaming platform they have at home – Xbox, PlayStation, Nintendo Switch, or PC. Each platform has exclusive titles that can’t be played on others. Lastly, I’d check if the parent is comfortable with the content rating of the suggested game. At GameStop, we prioritize ensuring our customers make informed decisions that align with their comfort level.
Promoting Loyalty Programs
Interviewer Question: Do you have any ideas on how you might promote our PowerUp Rewards program to customers?
Driving enrollment in GameStop’s loyalty program would be a key priority. This evaluates your ideas for encouraging sign-ups.
Sample Response: I believe in the power of personal recommendations. As a Game Advisor, I would promote the PowerUp Rewards program by highlighting its benefits to customers during interactions. For instance, explaining how they can earn points for every dollar spent and redeem them for exclusive discounts. Moreover, I’d leverage social media platforms where we could run promotional campaigns or contests that require participants to sign up for the PowerUp Rewards program. This not only increases visibility but also incentivizes new sign-ups. Lastly, incorporating a referral system within the rewards program could encourage existing members to bring in new ones, creating a win-win situation for both parties.
Managing High Volume Periods
Interviewer Question: How would you manage long lines during busy holiday seasons while ensuring each customer receives excellent service?
Retail stores get especially busy during holidays. This evaluates your strategies for maintaining top-notch customer service during hectic times.
Sample Response: To manage long lines during busy holiday seasons, I would prioritize efficient service without compromising on quality. This involves having a solid understanding of the store’s inventory and systems to quickly assist customers. Teamwork is also essential. By working together, we can ensure that each customer is attended to promptly. We could designate roles such as cash handling, customer inquiries, and restocking shelves. Lastly, maintaining a positive attitude under pressure is key. Even in busy times, it’s important to provide excellent service by being patient, friendly, and helpful.
Industry Regulations Knowledge
Interviewer Question: Could you share your knowledge about the ESRB rating system and why it’s important when selling video games?
Game Advisors need to be well-versed in gaming regulations, especially the ESRB rating system. This evaluates your understanding of its significance.
Sample Response: The ESRB rating system is a standardized guideline that categorizes video games based on age appropriateness and content. It’s crucial in selling video games as it helps customers make informed choices, particularly parents buying for their children. Ratings range from ‘E’ for Everyone to ‘AO’ for Adults Only, with descriptors indicating elements like violence or strong language. Understanding this system ensures we sell responsibly and maintain trust with our clientele.
Inventory Knowledge
Interviewer Question: In case a customer asks for a game that we don’t currently carry, how would you handle such a situation?
Despite best efforts, retailers can run out of popular products. This question gauges how you’d handle an out-of-stock situation.
Sample Response:
Keep Up With Gaming Trends
Some of the most important things to learn for the interview process are video games, gaming systems, accessories, and video game trends. People who are hiring often ask about people’s favorite video game series, consoles, characters, or what they think about certain trends, like gameplay, graphics, new releases, and publications. Applicants sometimes must complete alphabetizing and categorizing exercises to demonstrate abilities to stock and organize.
How Many Interviews To Expect
The GameStop hiring process generally begins either online or in-store with the necessary employment forms. Applicants send in the necessary paperwork, even if they were referred by a current worker, and wait to be contacted to set up a job interview. Depending on eligibility, candidates generally receive a phone call to interview within a few days. When there are a lot of people applying for the same job, the store may not get back to the workers for a few weeks or even months. Some stores may impose multiple interviews for hiring consideration regardless of position. Candidates may encounter between one and three job interviews, on average.
GameStop Interview – Game Advisor
FAQ
Is a GameStop interview hard?
What does a game advisor do at GameStop?
What kind of questions does GameStop ask in an interview?
How hard is it to get into GameStop?
How many interview questions does GameStop have?
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. GameStop interview details: 1,178 interview questions and 1,031 interview reviews posted anonymously by GameStop interview candidates.
What should you say in an interview at GameStop?
For example, you can say that you always en j oy your shopping experience at Gamestop, the way the store is organized, how easy it is to find anything, and that they have an amazing selection of games in place, always before their competitors have them in stock. Praising the company for something is always a good idea in the interview…
How do I get a call for an interview at GameStop?
Bear in mind, you have to prepare your application to get a call for an interview including training for behavioral questions, training for a function play, studies about Gamestop, their history, goals, retail stores. If the employer considers your application, they will call you for an interview.
What does a game advisor job at GameStop look like?
It is also important that hopefuls have friendly and outgoing personalities and the ability to lift up to 50 pounds Promoting and selling video games and other merchandise forms the basis of entry-level game advisor jobs regularly available at GameStop stores.
