How to Pay Your Garland Power and Light Bill: A Step-by-Step Guide

Paying your monthly Garland Power and Light (GPL) utility bill is easy and convenient through several online and offline options. This comprehensive guide will explain the various payment methods, walk through the process of paying online, and provide tips for managing your GPL account.

Overview of Garland Power and Light

Garland Power and Light is the city-owned electric utility provider supplying power to residents and businesses in Garland, Texas. GPL offers affordable rates, reliable service, and award-winning customer satisfaction.

Key facts about Garland Power and Light:

• Provides electricity to over 69,000 customers

• Operates over 1,100 miles of power lines and 39 substations

• Part of the Electric Reliability Council of Texas (ERCOT) grid

• Utilizes a diverse mix of energy sources

• Offers online account access billing and payment

• Available by phone and in person for customer service

Keeping your GPL account in good standing by paying your bill promptly each month ensures uninterrupted electric service.

Ways to Pay Your Garland Power and Light Bill

Garland Power and Light offers various payment options to fit every customer’s needs and preferences:

Pay Online

The easiest and most convenient way to pay is through GPL’s online portal:

• Visit gpltexas.org and click “Pay Bill”

• Login or set up an account

• Enter payment details and submit

• Fast, secure, available 24/7, with instant confirmation

Pay by Phone

Call the automated payment line anytime to pay over the phone:

• Dial 972-205-2671 and select billing payment option

• Enter Garland Power and Light account number and card details

• Available 24/7 but may have small transaction fee

Pay by Mail

Send checks or money orders to Garland Power and Light headquarters:

• Make check payable to City of Garland

• Print payment stub and write account number on check

• Mail to P.O. Box 462010, Garland, TX 75046

• Allow 7-10 days for mail processing

Pay In Person

Visit one of several authorized payment locations:

• Garland City Hall – 200 N. Fifth Street

• H-E-B retail stores – multiple locations

• CheckFreePay walk-in bill payment centers

• Cash and money orders accepted; check for hours and fees

Auto Bill Pay

Set up automatic monthly payments from a bank account:

• Login to GPL account and complete auto pay enrollment

• Payments deducted from your account on due date

• Avoid late fees and free up time

Review all payment options to choose the best billing solution.

Step-by-Step Guide to Paying Online

Paying your GPL bill through the online portal is fast and easy. Just follow these steps:

1. Visit Garland Power and Light Website

Go to www.gpltexas.org and click on “Pay Bill”

2. Login to Your Account

Enter your username and password if already registered. Otherwise, click “New Users Start Here” to set up an online account.

3. Select Pay Now

Choose the orange “Pay Now” button for one-time payments. Or click “Auto Pay” to enroll in recurring automatic payments.

4. Enter Payment Details

Select payment method – credit/debit card or checking account. Input relevant card or bank account information.

5. Confirm Payment

Carefully review amount and account number. Click “Continue” to process payment.

6. Get Payment Confirmation

Your payment is complete! You will see a confirmation page and receive an email receipt.

And done – paying online takes just minutes. You can even go paperless to receive bills electronically.

Tips for Hassle-Free Garland Power and Light Payment

Follow these tips and best practices for smooth GPL billing each month:

• Check account balance regularly to avoid surprise bills

• Sign up for account alerts and reminders via email or text

• Pay a few days early to avoid late payment penalties

• Review statements closely for billing errors or rate changes

• Update card information to prevent declined payments

• Consider enrolling in budget billing for consistent monthly amounts

• Report power outages quickly through the GPL website

• Monitor energy usage and conserve power to lower costs

Staying on top of your electric bill ensures you maintain an active account with reliable service from Garland Power and Light.

Troubleshooting Garland Power and Light Payment Issues

Despite the ease of online payments, you may occasionally run into problems managing your GPL bill. Try these tips for resolving common billing issues:

Received a late payment notice?

• Pay the past due amount immediately to restore good standing

• Call GPL and kindly ask if they can waive the late fee just this once

Card declined or autopay failed?

• Enter new card details if your payment method expired

• Update account if your credit limit needs increasing

• Contact GPL to reset autopay or retry payment

Can’t login to online account?

• Click forgot password to reset your login credentials

• Verify account number, email, and username

• Call GPL support for login issues persisting

Charged incorrect amount?

• Double check meter readings and statement details

• Submit documentation if you find a billing error

• Request investigation of excessive or inaccurate charges

Power disconnected for non-payment?

• Pay overdue balance ASAP to restore service

• Discuss payment plan options with a GPL representative

With some troubleshooting and good communication, you can get any GPL billing issues resolved quickly and keep your lights on.

Alternative Garland Power and Light Payment Locations

If you prefer to pay your bill in person, head to one of GPL’s authorized payment locations:

• H-E-B stores – 4835 N George Bush Fwy or 3625 W Buckingham Rd

• CheckFreePay – 3265 Broadway Blvd Ste 124 or 1651 Kingsley Dr

• Fiesta Mart – 3565 Forest Ln or 1209 N Jupiter Rd #100

• ACE Cash Express – 3906 Broadway Blvd Suite 103

• The Check Cashing Store – 1685 Kingsley Dr Suite 101

Visit gpltexas.org for addresses and hours. Cash and money orders are accepted. Convenience fees may apply.

How to Sign Up for Garland Power and Light Service

Moving to Garland? Here are a few easy steps to establish electricity service with GPL:

• Contact GPL online or by phone to set up new service

• Provide your move in date and information

• Complete an application form with your details

• Choose between standard or prepaid billing options

• Set up your online account to monitor usage and pay bills

• Schedule any required electrical inspections prior to move in

With award-winning customer satisfaction, you can count on quality electrical service and support from Garland Power and Light.

Frequently Asked Questions About Garland Power and Light Payments

What are GPL’s customer service hours?

GPL representatives are available by phone Monday – Friday from 8am to 5pm at 972-205-2671.

When is my GPL bill due each month?

Payment is due by the 10th of the month. A 1.5% penalty is added for late payments after the due date.

Does Garland Power and Light charge reconnection fees?

Yes, a $20 reconnection fee applies if your power is disconnected for non-payment.

Can I pay my GPL bill in installments?

Yes, you may be able to arrange an installment plan by contacting GPL customer service.

How can I check my current GPL balance?

You can check your up-to-date account balance by logging into your online account or calling 972-205-2671.

How much is the Garland Power and Light deposit for new service?

The new service deposit amount depends on your residence type. Expect to pay $150-400+ when establishing new electric service.

Paying your Garland Power and Light bill on time is important to maintain access to reliable electricity. Follow this guide to explore your payment options and keep your utility account in good standing each month.