How to Contact GE Capital to Pay Your Bill

GE Capital provided leasing and lending services to businesses and consumers for over 80 years before restructuring in 2015. If you currently have an outstanding lease or loan through GE Capital, there are still options to pay your bill or reach out for support. Here is a guide to contacting GE Capital by phone and online to make payments or get information.

GE Capital Payment Phone Numbers

GE Capital no longer directly handles new leasing or lending accounts. However they can still assist customers with existing accounts that have not yet matured.

To make a payment by phone or inquire about your GE Capital account balance, the best number to call is:

GE Capital Customer Service: 1-800-241-3040

This toll-free number will connect you with a GE Capital representative who can look up your account, provide a balance, take a payment, and answer questions.

When you call, have ready your:

• Full name
• GE Capital account or lease/loan number
• Last 4 digits of your SSN

This will help the agent quickly locate your account information in their system

Paying Specific GE Capital Accounts

If your lease or loan was originated by a specific GE Capital business unit. you may need to contact a different number

• GE Fleet/Gelco accounts: Call 1-800-328-0244

• GE Aviation Services accounts: Call 1-513-552-3272

• GE Energy Financial Services accounts: Call 1-203-205-4400

The main 1-800-241-3040 number can also transfer you or provide the right department to call if you’re unsure.

Making a Payment Online

Unfortunately, GE Capital no longer provides online account access or online bill pay for customers. Payments must be made over the phone or mailed in.

Some tips for phone payments:

• Debit and credit cards are accepted
• Electronic checks can also be taken with your bank routing and account number
• Ask for payment confirmation or receipt # for your records

Mailing In Payments

To pay your GE Capital bill by mail, detach and include the payment coupon from your invoice. Make checks payable to “GE Capital” and include your full account number on the check memo line.

Mail payments to:

GE Capital
PO Box 4586
New York, NY 10163-4586

Expect 5-7 business days for mailed payments to process. Call to confirm receipt if you need confirmation.

Account Login Difficulties

Previously, the GE Capital website provided online account access to view balances and make payments. However, as they have scaled down operations, online accounts are no longer available.

If you’re having trouble logging into a old GE Capital online account, it unfortunately can’t be accessed. You’ll need to call or mail payments instead.

Releasing Liens or Titles

If you have paid off your GE Capital lease/loan and need a lien release or title sent to you, the quickest way is to email their support team at [email protected].

Provide your full account and contact details in the email and specify the collateral document you need released.

You can also call 1-800-241-3040 and speak to an agent to request lien or title release documentation.

Finding a Local GE Capital Office

In prior years, GE Capital maintained local offices in many communities that customers could visit in person for support. However, after their strategic shift, all local offices were closed.

There are no longer any GE Capital physical branch locations. All customer service is handled by phone and email at their centralized contact centers.

Changes to GE Capital

GE Capital significantly downsized its leasing and lending business lines starting in 2015. Many accounts were sold to other financial companies like Synchrony Financial.

If your account was sold and transferred, you’ll need to contact the new creditor or servicer directly for payment and support.

GE Capital still services some remaining legacy accounts not yet retired. But in most cases, you’ll need your account number handy when calling to check if they can assist you.

Contacting GE Capital

Online account access is no longer provided. But you can still get personalized service over the phone. Mailing an invoice payment is also an option if phone payments are not feasible.

With payment centers now consolidated, these tips should help you easily get in contact with the right GE Capital department for your billing account needs.