Golden Heart Utilities provides water, sewer, and garbage services to the Fairbanks North Star Borough area. If you are a residential or commercial customer, you receive a monthly bill for these essential services that must be paid on time to avoid late fees or service disruption. Golden Heart offers several convenient payment options to fit any schedule or preference. Read on to learn the multiple ways you can pay your Golden Heart utility bill online, by phone mail, or in person.
Online Payment Options
The easiest way for most customers to pay their Golden Heart utility bill is online through the payment portal, This allows secure online payments anytime through the methods below
Online Payment Portal
Golden Heart offers an online account and payment portal accessible on their website. You can either make one-time guest payments by entering your account number name and payment details. Or you can create an online profile to store payment methods, view billing history, set up autopay, and more.
To make a one-time guest payment, go to the “My Bill” page and select “Make a Payment.” Enter your 10-digit Golden Heart account number and name, then complete your payment details.
To create an online account, go to “My Account” and click “Register.” Follow the steps to establish your online profile and link your utility account(s). With an online account you can securely store payment info, access billing history, set up autopay or scheduled payments, and manage notifications.
The online portal accepts credit cards (Visa, Mastercard, Amex, Discover), debit cards, and bank account auto pay. Online payments are typically processed within 1-2 business days.
Phone Payment
You can also pay your Golden Heart utility bill over the phone using electronic check, Visa, Mastercard, or Discover. Call 907-479-3118 and select the payment option. Have your 10-digit account number ready along with your payment amount and details.
Phone payments allow you to easily take care of your bill without leaving home. Payments made by phone are typically processed within 1-2 business days.
Mail Payment
To pay by check or money order through the mail, send your payment to:
Golden Heart Utilities
3691 Cameron St.
Fairbanks, AK 99701
Be sure to include your payment stub or write your 10-digit account number on the check or money order. Allow 5-7 business days for mailed payments to be received and processed.
In-Person Payment
You can also pay your utility bill in-person at the Golden Heart office located at:
3691 Cameron St.
Fairbanks, AK 99701
The office is open Monday-Friday from 8am-4:30pm. Cash, check, and credit/debit payments are accepted. You can also use the after-hours drop box at the main entrance for check payments. In-person payments are processed same-day if delivered during business hours.
Payment Assistance Programs
If you are having difficulty paying your bill on time, Golden Heart offers some programs that may help, including:
- Payment arrangements – Request an extension or payment plan if eligible
- Budget billing – Pay a fixed amount each month to even out bills
Contact Golden Heart customer service to check your eligibility for these bill payment assistance options.
Paying your Golden Heart utility bill can easily be handled online, by phone, mail or in person. Sign up for paperless billing and set up automatic payments to simplify the process. Reach out to customer service if you need help with account access or payment options. Stay on top of your utility account to avoid late fees or service disruptions with Golden Heart Utilities.
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FAQ
How much does water cost in Fairbanks, Alaska?
Fairbanks residential rate is currently $7. 17 per 1,000 gallons, and the utility wants to hike it up to $8. 02 per 1,000 gallons. Anchorage’s commercial rate is $4. 42 per 1,000 gallons.
What is paying bills online?
Online bill pay is an electronic payment service offered by many banks, credit unions and bill-pay services. It allows consumers to make various types of payments through a website or app, such as: One-time payments. Recurring bill payments. Scheduled future payments.
Who supports Golden Heart & College Utilities Corporation?
Golden Heart Utilities and College Utilities Corporation are both run by Utility Services of Alaska, which is another Fairbanks Sewer Company. Customer service, accounting, IT, human resources, procurement, and risk management are just some of the services that Utility Services of Alaska offers to our business.
Where does the Golden Heart utilities system get its water?
Since it began in 1996, the Golden Heart Utilities System has been getting its water from a groundwater source. Three wells tap into a large aquifer beneath the Tanana Valley.
Does Golden Heart utilities have a water quality report?
Under the Safe Drinking Water Act, the EPA makes Golden Heart Utilities check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
How do I pay my utility bill online?
We offer several ways to pay your utility bill, including online payments through our online payment portal. You can make one-time payments or register to set up auto payments. Register or Make a Payment Alternatively, choose any of the following ways to pay your bill. If you need assistance, please contact our Customer Service team.
Is doxo endorsed by Golden Heart utilities (AK)?
Doxo lets you pay your bills safely, but it’s not connected to or backed by Golden Heart Utilities (AK). Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account.
