How to Pay Your Green Mountain Energy Bill by Phone

Paying your energy bill on time every month is an important part of being a responsible Green Mountain Energy customer. Fortunately, Green Mountain Energy makes it easy to pay your bill by phone in just a few quick steps. In this article, we’ll walk through everything you need to know about paying your Green Mountain Energy electricity bill over the phone.

Overview of Paying Green Mountain Energy Bills by Phone

Green Mountain Energy offers a toll-free automated phone system that you can use to pay your energy bill any time of day or night. The number to call is 1-866-785-4668.

When you call this number, you’ll be prompted to enter your 10-digit Green Mountain Energy account number and the total amount due on your most recent bill. You can then choose to pay by credit card or checking account. The payment will be processed instantly.

This automated phone payment system is available 24/7 and can be used to pay your bill from anywhere. You don’t need to sit on hold or speak with a customer service agent. The whole process takes just a couple of minutes.

Paying your energy bill by phone is free – Green Mountain Energy does not charge any fees for automated phone payments. It’s one of the quickest and easiest ways to ensure your payment arrives on time each month.

When to Pay Your Bill by Phone

You can pay your Green Mountain Energy bill by phone anytime during the month. However, it’s best to schedule your phone payment at least 5-7 days before the due date shown on your monthly statement. This gives the payment time to process so it arrives by the due date.

If you call on the actual due date or in the few days prior, you risk the payment arriving late. Green Mountain Energy does not offer same-day processing for phone payments.

Ideally, you should cal to pay your bill within the first week or two of receiving it. This prevents falling behind and ensures you maintain a good payment history.

What Information You Need to Make a Payment

Calling the Green Mountain Energy automated phone payment system is easy and fast But there are two key pieces of information you need to have on hand before you call

• Your 10-digit Green Mountain Energy account number – This is printed near your name and address on your monthly billing statement. Be sure to have the statement in front of you when you call to pay.

• Total amount due – This is shown on your statement as the “Total Current Charges” or “Total Amount Due”. It includes all charges for your electricity usage as well as any account credits or late fees.

Having these two numbers ready will allow you to breeze through the automated phone system prompts and complete your bill payment in just a minute or two.

Step-by-Step Guide to Paying Your Bill by Phone

Here is a simple step-by-step guide to paying your Green Mountain Energy electricity bill by phone:

1. Call 1-866-785-4668 – This is the toll-free number for Green Mountain Energy’s automated bill pay system. You can call 24/7.

2. Enter your 10-digit account number – The automated system will ask you to enter your account number. This is the 10-digit number printed on your monthly statement near your address.

3. Enter total amount due – Next, the system will ask you to enter the full amount owed on your most recent bill, including all charges and fees. This is your total amount due.

4. Select payment method – You will then need to choose whether to pay by credit/debit card or checking account. Follow the prompts to enter your payment information.

5. Receive payment confirmation – Finally, the automated system will process your payment and provide a confirmation number. Be sure to write this down in case you need it later.

And that’s it – you’ve just successfully paid your Green Mountain Energy electricity bill by phone! The full payment will be processed and applied to your account right away.

Payment Method Options for Paying by Phone

When you pay your Green Mountain Energy bill by phone, you have two options for payment method:

Credit or Debit Card – Have your Visa, Mastercard, American Express or Discover card ready. You’ll enter the full card number, expiration date, and security code. Debit cards with a Visa or Mastercard logo can also be used.

Checking Account – You can enter your checking account number and routing number. The funds will be withdrawn just like an electronic bill pay check. Make sure you have enough funds in your account to cover the bill payment.

Both options are free to use and secure for paying your bill by phone. Choose whichever payment method is most convenient for you.

Security Tips for Paying by Phone

While paying your energy bill by phone is very convenient, you also want to make sure your payment information stays secure. Here are some tips:

• Only call Green Mountain’s official phone number – The legitimate number is 1-866-785-4668. Do not call any other numbers claiming to collect payments.

• Never share personal details – Green Mountain’s automated system will only ask for your account number, amount due, and payment info. It does not need your full Social Security number or other data.

• Pay from a private location – Don’t make bill payments from public places where others could overhear personal financial details. Call from home.

• Check your statement – After paying by phone, verify that the payment went through as expected by checking your next bill. Report any discrepancies.

Following basic security protocols will ensure your Green Mountain Energy account stays protected.

Benefits of Paying Your Energy Bill by Phone

Paying your electricity bill through Green Mountain’s automated phone system provides these great benefits:

• It’s fast – The entire payment process takes just a minute or two.

• Available 24/7 – You can call anytime, day or night, including weekends and holidays.

• Easy to use – Just follow the voice prompts to enter your account and payment info.

• Secure payment – Your financial information is securely processed and protected.

• No fees – Phone payments are always free for Green Mountain Energy customers.

• Payment confirmation – You get a confirmation number after paying for your records.

• Avoid late fees – Paying on time protects your credit and avoids penalties.

For the easiest way to pay your monthly energy bill, Green Mountain Energy’s phone payment system can’t be beat!

Troubleshooting Issues with Paying by Phone

The automated phone payment process usually goes smoothly. But occasional technical issues can arise. Here’s how to troubleshoot:

• Can’t connect to the system – If the phone line is busy or you hear an error message, try calling back later. High volume times may cause temporary issues.

• Account not found – Double check you are entering your 10-digit Green Mountain account number correctly. Compare it to your printed statement.

• Incorrect amount due – Make sure you have the right statement in front of you and are entering the total amount listed. Don’t guess the balance owed.

• Payment not applied – If your paid bill still shows outstanding, call Green Mountain customer support to investigate. There may be an application error.

• Other payment issues – Any other problems can be brought to a customer service agent for assistance. They can research and resolve the issue.

Don’t hesitate to call Green Mountain Energy directly for help if you run into any trouble with the automated phone payment system.

Contacting Customer Service for Bill Pay Support

The automated phone payment line is designed to be simple and not require any customer service interaction. But Green Mountain Energy representatives are available to help if needed.

For any questions about paying your energy bill by phone, you can call Green Mountain customer support at:

1-866-785-4668

This is the same number as the payment line. Just select the customer service option when prompted.

Available hours are Monday-Friday 8am-7pm CST. Customer service can help with:

• Troubleshooting payment issues
• Questions about your bill or charges
• Arranging payment plans if needed
• Reporting outages or other service issues
• And more!

Don’t hesitate to call the helpful Green Mountain customer support team if you need assistance paying your electricity bill by phone or have any other account inquiries.

Set Up Recurring Payments for Added Convenience

If you’re tired of manually calling to pay your Green Mountain Energy bill every month, consider setting up automatic recurring payments. This allows the amount due to be safely withdrawn from your selected payment method automatically each month.

To enroll in recurring payments:

• Go to the My Account section on greenmountainenergy.com
• Click Manage AutoPay under Billing & Payments
• Enter your payment information to be stored
• Check the AutoPay box

Once recurring payments are active, you don’t need to do anything each month. Your bill is paid on time without you having to pick up the phone. Just make sure to update your stored payment method if your card expires or account changes.

Going on autopilot with payments is an easy way to