A Guide to Paying Your Water Bill in Greenville, Mississippi

Paying your water bill is an essential responsibility for residents and businesses in Greenville, Mississippi. The city’s Utilities Department provides vital water and sewer services that require regular payment. Fortunately, Greenville offers convenient options to pay your water bill online, by phone, or in person.

This guide will walk through everything you need to know about paying water bills in Greenville from understanding your charges to setting up automatic payments.

Overview of Greenville’s Water and Sewer Services

The City of Greenville Utilities Department is responsible for supplying water and sewer services within the city limits This includes

• Operating and maintaining the public water distribution system
• Treating wastewater at the sewer plant
• Installing and repairing water meters
• Conducting water quality testing and reporting

Greenville’s water comes from a series of deep wells and is treated to meet all federal and state drinking water standards. The wastewater is collected through underground sewer pipes and processed at the treatment plant before being safely discharged.

These vital utilities serve residents, businesses, schools, hospitals, and more, ensuring everyone has access to clean water and sanitation services.

Receiving and Paying Your Water Bill

Water bills in Greenville are issued monthly and include charges for both water and sewer service. Your bill calculates usage based on readings from your water meter.

Bills are sent by mail to your mailing address on file. You can also opt to receive water bills electronically through the city’s online billing system.

Payment is due by the due date shown on your monthly statement to avoid penalties. The City of Greenville offers several ways to pay your water bill:

• Online through the city’s website using a credit/debit card or e-check.

• By phone via the city’s automated payment system using a card or checking account info.

• In person at City Hall using cash, check, or credit/debit card.

• By mail sending a check or money order to the city’s utility billing address.

• Automatic bank draft to have your bill paid directly from your checking or savings account each month.

Understanding the Charges on Your Water Bill

When reviewing your monthly Greenville water bill, you will see separate line items for water and sewer charges:

Water Charges

This includes:

• Basic Facility Charge – A fixed monthly fee to cover infrastructure costs.

• Water Usage Fee – Charged based on the number of gallons used, as measured by your water meter. Rates increase at higher usage tiers.

• State Fee – A 1.5% fee imposed by the State of Mississippi.

Sewer Charges

This includes:

• Basic Facility Charge – A fixed monthly fee to cover sewer system infrastructure.

• Sewer Usage Fee – Based on your metered water consumption since the sewage generated is returned to the sewer system.

• Industrial Waste Charge – For non-residential customers discharging industrial waste.

Review the rate schedule on the city website to understand the specific water and sewer rates. Check your bill for accuracy and contact the Utility Billing Department with any questions.

Avoid Late Fees by Paying on Time

Greenville bills must be paid by the due date printed on your statement to avoid penalties. Late fees are assessed if payment is not received on time:

• 10% penalty added if not paid within 15 days of the due date

• Additional $10 fee if not paid 30 days after due date

• Water shut off for bills more than 60 days past due

Setting up automatic payments is the best way to avoid late fees. The city also offers payment plan options for those facing financial hardship. Contact them as soon as possible if you anticipate difficulty paying your bill.

Setting Up Automatic Bank Draft Payments

For hassle-free bill payment, enroll in the City of Greenville’s automatic bank draft program. This authorizes them to automatically deduct your water/sewer bill from your bank account each month.

To start bank draft payments:

• Download the authorization form from the city website.
• Fill out the form with your account and bank details.
• Attach a voided check.
• Mail everything to the city’s utility billing address.

Bank drafts occur on the due date each month so your payment is always on time. This prevents late fees and service disruption. You’ll receive a bill to review charges before the auto-payment. Contact the billing department to cancel or change your bank draft.

Looking for Payment Assistance

If you’re struggling financially, Greenville offers programs to help qualified households pay their water bill, including:

• Bill Discount Program – Reduced rates for low income residents that meet income guidelines.

• Project CARE – Aid for elderly/disabled customers on fixed incomes.

• LIHEAP – Federal heating/cooling assistance program that helps pay water bills.

You’ll need to submit an application with income verification to determine eligibility. Payment plans are also available for those temporarily unable to pay their full balance. Call the Utility Billing Department to learn about assistance options.

Contact Greenville Utility Billing with Questions

The City of Greenville Utility Billing Department can answer any questions about your water service charges or payment options:

Phone: 662-378-1523

Email: [email protected]

Office Hours: Monday-Friday, 8AM–5PM

Reaching out to them promptly if you see any unusual activity on your bill or need help managing payments ensures uninterrupted service.

Paying your water bill doesn’t have to be a hassle. By utilizing Greenville’s convenient online, phone, and automatic payment methods, you can keep your account current and avoid any service disruptions. Use these tips to streamline your utility payments each month.