If you own or rent property in Gwinnett County, Georgia, paying your water bill to the Gwinnett County Department of Water Resources (DWR) is an essential monthly task. Keep reading to learn the various ways you can pay your Gwinnett water bill conveniently online, over the phone, by mail, or in person.
Overview of Gwinnett Water Bills
Gwinnett County provides water service to around 900,000 residents across the county. Usage rates are based on your property type and meter size. The average single family home has a 5/8” meter and pays $30-$60 per month.
Bills are sent monthly and due 15 days after the statement date. They include charges for water consumption, sewer service, stormwater management, and base service fees. As the property owner or occupant, you are responsible for payment.
Pay Online
The fastest and most convenient way to pay your Gwinnett water bill is online through the DWR website. Below are the steps to pay online:
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Go to www.gwinnettH2O.com and click “Pay My Bill”
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Existing customers can login to access their account dashboard
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New users must register with their account number and meter number
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Select “Make Payment” and enter your payment details
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Payment will be instantly processed on your account
Benefits of paying online include:
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Access your account anytime to view balance
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Sign up for paperless billing
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Set up automatic payments
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Avoid late fees by paying by due date
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Payment posts instantly to your account
Pay by Phone
You can pay your Gwinnett County water bill over the phone using the DWR automated payment system or by speaking to a customer service agent during business hours.
To use the automated system:
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Call 678-376-6800
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Follow prompts to enter your account number
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Use a credit/debit card to make payment
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Payment takes 24-48 hours to process
To speak with an agent:
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Call 678-376-6800 from 8am – 5pm on weekdays
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Have your account number and card ready
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Agents accept American Express, Visa, Mastercard, Discover
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Payments process same day through an agent
Pay by Mail
If you prefer to mail in a payment, follow these steps:
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Include your payment coupon and check
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Write your account number on the check
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Make checks payable to Gwinnett Water Resources
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Send to: Gwinnett Water Resources
PO Box 105023
Atlanta, GA 30348-5023 -
Allow 3 business days for mail and processing
Pay In Person
You can pay your Gwinnett water bill in person at the DWR office at:
684 Winder Highway
Lawrenceville, GA 30045
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Pay with cash, check, or debit/credit card
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Office open 8am – 5pm on weekdays (closed holidays)
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Drive-thru window available for convenience
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Payment posts instantly to your account
Other Bill Pay Tips
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Avoid late fees and shut offs by paying on time
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Contact DWR if you need a payment extension
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Set up auto-pay or bill reminders to never miss a payment
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Check for leaks and conserve water to lower your bill
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Move your account when vacating a rental property
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Update your contact information if you move
Keep your Gwinnett County water flowing by paying your bill promptly each month. This guide outlines the flexible pay options available via the DWR website, phone, mail, or in person. Stay current on your account through your preferred payment method.
Gwinnett County Department of Water Resources’ Mission and Values
While the Department of Water Resources tests the County’s water quality frequently, the County does not send employees to test tap water inside customers’ homes.
If anyone claiming to be a Gwinnett County employee asks to take water samples from inside your home, do not let them in. As always, if you feel unsafe or if someone is trying to break into your home, call 911.
Residents may call Water Resources’ 24-hour dispatch at 678.376.7000 with questions or concerns.
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To enhance the user login experience, the Gwinnett County website has introduced new single sign-on options through Facebook and Google accounts. Now, residents accessing county services, including water bill payments, can conveniently log in via these widely used platforms. For those with existing accounts:
- Ensure your profile has a Google email address or an email address associated with a Facebook account to use the single sign-on options.
- If your account lacks this email, simply update your contact information. For technical support, please review these instructions.
Community Question: How to pay your water bill?
FAQ
How do I contact Gwinnett water Bill customer service?
Customer Care: For any other water bill related questions, please contact Customer Care via email at DWRCare@gwinnettcounty. com, by phone at 678. 376. 6800, or in person at 684 Winder Highway, Lawrenceville. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays).
What is the phone number for Gwinnett County?
Where does Gwinnett County water come from?
As part of our goal to offer the best water service at the best price, we provide safe drinking water to almost a million people every day in Gwinnett County. Lake Lanier, a man-made lake on the Chattahoochee River formed by Buford Dam, is where the county gets its water.
How do I pay my Gwinnett County water bills by mail?
People in Gwinnett County who want to pay their water bills by mail will need to use a new address starting today. The address has changed to: Gwinnett Water Resources P. O. Box 105023 Atlanta, GA 30348-5203 The change is effective May 1, according to the Department of Water Resources. The address is only for mailing payments.
What changes are in place for Gwinnett County water resources customers?
Some billing and payment changes are in place for Gwinnett County Water Resources customers. Beginning May 1, there are changes to the mailing address for paying water bills. The Gwinnett County water bill payment mailing address will change to Gwinnett Water Resources, P. O. Box 105023, Atlanta, GA 30348-5203.
Where is Gwinnett water resources located?
Gwinnett Water Resources P. O. Box 105023 Atlanta, GA 30348-5203 The change is effective May 1, according to the Department of Water Resources. The address is only for mailing payments. It is not a physical location. The county says that people who pay online through their bank should check that the address is correct.
Where can I make a payment in Gwinnett County?
At the department’s main office at 684 Winder Highway in Lawrenceville, payments can be made in person or through a drive-thru. You can also mail your payment. Gwinnett County uses a payment processing vendor in North Carolina. Does Gwinnett County use a payment processing vendor? Gwinnett County uses a payment processing vendor in North Carolina.
What if A Gwinnett County employee asks to take water samples?
No matter who says they work for Gwinnett County and wants to take water samples from inside your home, don’t let them in. As always, if you feel unsafe or if someone is trying to break into your home, call 911. Residents may call Water Resources’ 24-hour dispatch at 678. 376. 7000 with questions or concerns.
Does Gwinnett County use a payment processing vendor?
Gwinnett County uses a payment processing vendor in North Carolina. For your payment to go through correctly, please send your payment coupon with your check and write your account number on the check. Please allow up to 10 business days for mailing and processing time.
