How to Pay Your Hawaiian Electric Company Bill

The Hawaiian Electric Company (HECO) provides power to 95% of Hawaii residents across Oahu, Maui, Molokai, Lanai, and the Big Island. As the state’s predominant electric utility, knowing how to pay your HECO bill conveniently and on time is important. HECO offers residential customers multiple options to pay electric bills, including online, by phone, by mail, and in person.

Online Bill Pay

The easiest way to pay your HECO bill is online through the utility’s Customer Online Services portal. You can make quick one-time payments or set up recurring automatic monthly payments

To make a one-time payment, you’ll need your 7-digit HECO account number and 4-digit PIN. Payment amounts from $0.01 to $5,000 can be paid by debit/credit card or electronic check with no fee.

To enroll in automatic payments, you’ll need to log into your HECO online account, click on “My Payment Options”, and select auto pay. On the payment date each month, your checking account will automatically be debited for the amount due

Benefits

• Fast and convenient electronic payment 24/7
• Avoid late fees
• Go paperless by enrolling in e-billing

Pay By Phone

Call 1-888-826-5006 to pay your Hawaiian Electric bill over the phone using the HECO’s new payment partner, Paymentus You’ll need your account number and can pay by debit/credit card or electronic check

Paymentus charges a $3.25 convenience fee for payments up to $500, so online bill pay is a fee-free alternative. However, paying by phone allows you to wait until your due date and still avoid late fees.

Pay by Mail

To pay your HECO bill by mail, detach the payment stub from your paper bill and enclose it with your check or money order. Make sure your account number is written on the payment. Do not send cash through the mail.

Mail payments to:

Hawaiian Electric
P.O. Box 30260
Honolulu, HI 96820-0260

Allow 5-7 business days for mailed payments to post to your account. Consider paying earlier to avoid late fees if your bill’s due date is near.

Pay in Person

HECO bills can also be paid in person at Western Union agent locations. Bring your current bill or know your HECO account number. Payments can be made by cash, debit/credit card, or money order. Western Union charges a transaction fee based on payment amount.

To find authorized Western Union bill pay agents near you, visit the HECO payment locations page. Agents are often located inside grocery stores for convenience.

Late Payments and Fees

HECO bills are due upon receipt, and payments received after the due date on your bill are considered late.

Late payment fees depend on your customer class but are typically around 1% of your total bill. Paying late can also damage your credit.

If you anticipate having difficulty paying your bill on time, contact HECO as soon as possible before the due date to discuss payment plan options.

Budget Billing

If your power bills fluctuate a lot month-to-month, consider HECO’s Budget Billing plan. This evens out payments over 12 months based on your expected annual electricity costs.

To start, your account must be up-to-date. Sign up online or call HECO to enroll. Every 6 months your budget payment amount gets recalculated.

Financial Assistance Programs

HECO offers several programs to help limited-income customers pay their electric bills, including discounted rates and one-time emergency assistance.

If you’re struggling with payment, explore programs like the Medical Needs Program, Low-Income Home Energy Assistance Program (LIHEAP), and Relief for Energy Assistance through Community Help (REACH).

You can also call an HECO Customer Solutions representative at 548-7311 on Oahu or 1-855-304-1212 on neighbor islands for personalized payment assistance. Inform them if you use life-support equipment that requires electricity.

Avoid Late Fees

To avoid getting hit with late fees and ensure service isn’t disconnected, focus on paying your Hawaiian Electric bill in full and on time every month.

Sign up for convenient automatic payments or budget billing to help your household budgeting. And contact HECO as soon as possible if you anticipate difficulty paying a bill by the due date. They can explain options to keep your lights on.

Paying your Hawaiian Electric Company bill on time is important for avoiding penalties and disruption. HECO offers multiple payment options including online, phone, mail, and in-person. Financial assistance programs are also available for limited income customers. Careful bill management can help avoid surprise late payment fees.