Paying your electricity bill on time every month is crucial to maintaining continuous service from your utility provider. For customers of Heber Light and Power in Utah, paying your bill online through the utility’s website is the fastest and most convenient way to stay on top of your monthly charges. In this comprehensive guide, we’ll walk through everything you need to know about paying your Heber Light and Power bill online, from setting up an account to understanding the various payment options available.
Overview of Heber Light and Power
Heber Light and Power is a community-owned, not-for-profit electric utility company that provides electricity to residents and businesses in and around Heber City, Utah. The company was founded in 1913 and today serves over 12,000 customers across its 90 square mile service territory.
As a public power utility, Heber Light and Power is governed by a board of directors elected by the community. Revenue generated from electricity sales is reinvested back into the utility infrastructure and operations, helping keep rates affordable for customers.
Benefits of Paying Your Bill Online
Paying your Heber Light and Power bill online provides a number of advantages over paying by mail or in person
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Convenience You can pay anytime, anywhere using a computer or mobile device – no need to mail in a payment or visit the utility office.
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Speed Online payments post to your account immediately whereas mailed payments can take days to process.
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Security: Payment information is encrypted to protect your financial data.
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Flexibility: Choose from different payment methods like credit/debit card, e-check, and more.
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Account management: View payment history, update account information, and enroll in paperless billing.
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Discounts: Some online payment methods qualify you for a discounted “e-billing” rate.
How to Sign Up for an Online Account
To pay your bill online, you’ll first need to sign up for a SmartHub account on the Heber Light and Power website. Here’s how:
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Go to heberpower.smarthub.coop and click on “New User”.
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Enter your 10-digit account number and the last name on your account. Click “Continue”.
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Fill out the form to create an account. Include your name, email address, password, and security questions. Agree to the terms of use.
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Verify your email address by clicking the confirmation link sent to your inbox.
You can access your SmartHub account at any time to see your bill, make payments, change account settings, and more after you’ve signed up. Remember to save or bookmark the login page so it’s easy to find again.
Payment Options and Methods
Heber Light and Power offers flexible online payment options through SmartHub:
One-Time Payment
The fastest way to pay your bill is with a one-time online payment. One-time payments can be made using:
- Credit/Debit Card: Visa, Mastercard, American Express, Discover
- Electronic Check: Direct withdrawal from checking or savings account
There is a small fee for credit and debit card payments, but e-checks are free. Both post to your account immediately upon payment.
Recurring Payments
For automated billing, you can set up recurring payments through SmartHub. This will automatically charge your credit card or debit your bank account each month for the full balance due.
You can easily make sure you pay your bill on time without having to worry about late fees by setting up recurring payments. You can cancel or modify the payments as needed.
Budget Billing
To make payments more predictable, Heber Light and Power offers budget billing for residential customers. This evens out electricity costs over the year so you pay a consistent amount each month based on past usage.
To enroll, select the Budget Billing tab in SmartHub. The system will calculate your monthly budget payment amount which you can then set up as an automatic recurring payment.
When to Pay Your Bill
Heber Light and Power bills monthly for electricity service. Your meter is read each month and bills are generated 15 days before the due date.
Bills are due on the 25th of the month. You should pay your bill in full by the due date to avoid any late payment penalties. Online payments post instantly, so you can pay up to the due date.
If the due date falls on a weekend or holiday, you typically have until the next business day to pay without any late fees.
Late Fees and Disconnection Policy
Paying late can lead to fees and service disruptions, so be sure to pay your Heber Light and Power bill on time each month. Here’s what happens if your payment is late:
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A 1.5% late fee is assessed if payment is not received by the due date.
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A $30 disconnection notice fee may apply if payment is 30 days past due.
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After proper notice, your service may be physically disconnected if your account remains unpaid for 45 days after the original due date.
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A $30 reconnection fee is charged to restore service after disconnection.
Avoid these fees and potential disruption by paying on time through SmartHub. You can also contact Heber Light and Power customer service before the due date if you expect difficulty paying your bill.
Account Management and Settings
Managing your Heber Light and Power account online through SmartHub provides convenience and control. In your account settings, you can:
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Update your billing address, phone number, and email.
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Enroll in paperless billing to receive bills electronically and reduce waste.
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View 12 months of billing and payment history.
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Set up text/email reminders for due dates and outages.
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Request service disconnection or start/stop service.
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Submit meter readings if your home doesn’t have automated metering.
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Sign up for community solar, energy efficiency programs, and more.
Keeping your contact information up to date ensures you receive important notifications from Heber Light and Power.
Contacting Customer Service
If you have questions or need assistance with your online account, Heber Light and Power’s customer service team is available to help:
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By Phone: Call 435-654-1581 during business hours or 435-654-2913 for outages/emergencies.
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In Person: Visit the Heber Light and Power office at 31 S 100 W Heber City, UT 84032. Open 8am to 5pm weekdays.
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Email: Email [email protected] and typically receive a reply within 24 hours.
Before contacting the utility, check the FAQs on their website for answers to common questions about billing, payments, and managing your account online.
Paying your bill through Heber Light and Power’s SmartHub portal is the best way to manage your utility payments. Sign up for an online account to access convenient payment options, view your electricity usage, automate recurring payments, receive paperless billing, and more. Be sure to pay your bill in full by the monthly due date to avoid any late fees or service disruption. Reach out to Heber Light and Power customer service if you need assistance creating your online account or making smooth monthly payments.
How can we help you?
For questions regarding your account, contact us at 435-654-1581
To report an outage, contact our dispatch center at 435-654-2913
To report issues fill out the form below
Please report any of the following:
- A bird that is hurt or dead near a power pole or line
- A bird(s) building a nest on a power pole.
- In any other case where you think a bird or power equipment is in danger
HL&P takes proactive measures to minimize avian interactions with power lines and utility infrastructure. Bird electrocutions can be avoided by making sure structures have enough space around them and by insulating or isolating contacts that are live or grounded.
Report if you notice any of the following:
1. Any tree limb growing within 10 feet of a power line.
2. Any branches or vegetation resting on power lines.
Do not attempt to trim trees near power lines!
Report if you see:
- A broken street light or one that blinks on and off
- A street light that is broken but might still work
HL&P does not own any street lights. We have agreements with the cities, county, and some Home Owner Associations to maintain them. We do not treat street light issues as emergencies. We schedule maintenance as needed and appreciate customer reports of street light issues.
Heber Light and Power June 2020 Business of the Month
FAQ
How much does heber light and power charge per kilowatt hour?
About Heber Light and Power Heber Light and Power’s patrons spend, on average, 12. 78 cents per kilowatt hour for their electricity, which is 10. 45% above the average Utah rate of 11. 57 cents and 18. 98% lower than the nationwide average of 15. 77.
When does Heber Light & Power have a high electric bill?
Heber Light and Power residential electric rates are highest in January and the highest average bill is in November. Heber Light and Power produces 6,314. 22 megawatt hours of electricity from the use of hydroelectric power, making Heber Light and Power 167th out of 3517 electric suppliers in the United States.
How much does Heber light & power cost?
The average bundled price of electricity for customers of Heber Light and Power is 11. 24 cents per kilowatt hour (¢/kWh). What cities does Heber Light and Power have customers in to?.
How do I contact Heber Light & Power?
The Heber Light and Power phone number is (435) 654-1581. How many power plants does Heber Light and Power own or work with? Heber Light and Power owns or works with 3 power plants. What is the average bundled electricity rate for Heber Light and Power customers?.
Does Heber Light & Power monetize my data?
We safeguard your data and do not monetize it or improperly share it. For more detailed information, please review our Privacy Policy. Heber Light & Power is a community owned electric utility established in 1909 by Heber City, Midway City, and Charleston Town.
Who is Heber Light & Power?
Heber Light and Power is the 15th largest electricity company out of 47 electricity companies in the state based on total megawatt hours sold. H eber Light and Power allows consumers to take part in net metering programs.
