How to Pay Your Henry County Water Authority Bill: A Step-by-Step Guide

Paying your water bill on time to the Henry County Water Authority (HCWA) is important to avoid late fees and potential service interruption. The HCWA offers several convenient payment options to fit any schedule or preference. This article will provide a step-by-step guide to paying your Henry County water bill using the various methods available.

In-Person Payments

The easiest way to pay your water bill is to visit the HCWA office in person. Here are the steps to make an in-person payment:

• Locate the HCWA office at 1695 Highway 20 West McDonough GA 30253.

• Visit the office during business hours, Monday-Friday from 8AM-4:30PM.

• When you arrive, head to the walk-in counter or drive-thru window

• Have your paper bill and payment ready. Accepted payment types are

  • Cash

  • Paper check

  • Money order

  • Visa

  • Mastercard

  • American Express

• Cash, checks, and money orders can be paid with no additional fee.

• Credit card payments incur a $1.95 convenience fee.

• All card payments over $300 made in-person or over the phone will incur a 2.95% convenience fee.

• Present your bill stub and payment to the customer service representative.

• Obtain a receipt for your records.

Paying in person allows you to speak directly with a customer service agent if you have any account questions. Just be sure to pay before 4:30PM on your due date to avoid late fees.

Phone Payments

You can also pay your HCWA bill conveniently over the phone:

• Locate the dedicated HCWA payment line number on your bill stub.

• Call the payment line during business hours with your bill handy.

• Choose whether to pay with e-check or credit card.

• E-check payments can be made for free. Credit cards incur a $1.95 convenience fee.

• Provide the automated system your HCWA account number and payment information.

• Enter the payment amount listed on your bill.

• Listen for the payment confirmation and write down the provided reference number.

• Check your next bill statement to ensure the payment was correctly applied.

Paying by phone is quick and easy. Just make sure to call during HCWA’s working hours to process your payment on time.

Online Payments

For maximum convenience, the HCWA offers several online payment options on their website:

One-Time Payment

If you prefer not to set up an account, you can make a one-time payment:

• Go to hcwa.com and click “Pay Your Bill”.

• Choose “One Time Payment”.

• Enter your HCWA account number and last payment amount.

• Select your payment method: e-check or credit/debit card.

• E-checks are processed for free. Cards have a $1.95 convenience fee.

• Enter your payment info and submit the payment.

• Save the confirmation page for your records.

One-time payments are great if you just need to pay your current bill and don’t want to create an online account.

Registered Account

For frequent payments, register for an online HCWA account:

• Go to hcwa.com and click “Pay Your Bill”.

• Choose “Register for an Account”.

• Provide your account number, email, phone number and password.

• Accept the terms and submit your registration.

Once your account is created, you can:

• Securely save payment methods like bank accounts, credit cards, and mobile wallets.

• Setup autopay to have your bill paid automatically each month.

• Create scheduled one-time future payments.

• Receive bill reminders and payment confirmations via email.

Registering for an online account makes paying your HCWA bill a breeze each month.

Bill Pay Through Your Bank

Most banks and credit unions offer a free bill pay service you can use to pay your HCWA bill:

• Login to your bank’s online banking or mobile app.

• Find the bill pay menu and choose to set up a new payee.

• Search for “Henry County Water Authority” as the payee and select it.

• Enter your HCWA account number.

• Pick the account you want payments drawn from.

• Schedule one-time or recurring payments to be sent to HCWA.

Paying through your bank account is comfortable and reliable. Just schedule payments a few days before your due date to ensure on-time arrival.

Mail Your Payment

If you prefer to mail in your water bill payment, here are some tips:

• Write the payment amount listed on your bill stub. Underpayments can result in late fees.

• Always include your payment stub, found at the bottom of your HCWA bill.

• Use a check or money order made payable to “Henry County Water Authority”.

• Mail your payment at least 7-10 business days before the due date. Payments must be received, not just postmarked, by the due date.

• Send to the payment mailing address printed on your bill stub.

• Write your HCWA account number on your check or money order.

Mailing your payment allows plenty of time for processing but make sure to send it early to avoid late fees.

Helpful Payment Tips

Keep these tips in mind to smoothly pay your Henry County water bill:

• Mark your due date on your calendar so you remember to pay on time. Late payments get a 10% fee.

• If mailing a payment, allow 7-10 business days for it to reach HCWA before the due date.

• For credit card payments over $300 by phone or in person, a 2.95% convenience fee applies.

• Always include your payment stub with mailed checks to ensure proper processing.

• If paying online, save your confirmation number to double check your payment posted.

• Notify HCWA if your account or payment information changes to avoid disruptions.

• For assistance, contact HCWA customer service at (770) 957-6659 during business hours.

Following these tips and steps can make quick work of your water bill payments to Henry County each month. Choose the payment method that fits your needs to pay accurately and avoid late fees. Consistently on-time payments will keep your water flowing and account in good standing.