Convenient Options for Paying Your Hibbing Public Utilities Bill

Having reliable electric, natural gas, water and steam service is essential for homes and businesses in Hibbing Minnesota. As the city’s utility provider since 1894, Hibbing Public Utilities (HPU) strives to make paying your monthly bill quick and easy. With online payments, a smartphone app, authorized pay stations, and more, you can choose the payment method that fits your needs.

Overview of Ways to Pay Your HPU Bill

As a municipal utility owned by the city, HPU offers several bill payment channels to best serve different customers

• Online – Pay via HPU’s website anytime or set up recurring bank draft payments

• Mobile App – Download the HPU app on your iOS or Android device to pay on the go.

• By Phone – Call 218-262-7734 to pay by credit/debit card using HPU’s automated phone system.

• By Mail – Send a check or money order to HPU’s payment processing P.O. box. Allow 5-7 days for delivery.

• In Person – Visit the HPU office during business hours or pay at authorized pay stations like Walmart.

• Dropbox – Drop off your payment envelope after hours at a secure HPU Dropbox location.

With these options, paying your HPU bill can easily fit your busy lifestyle. You can handle it online in seconds or make a quick stop on your lunch break.

Paying Online Through HPU’s Website

For fast, secure payment access anytime, HPU’s online bill pay is the ideal choice. Registering for an online account takes just minutes. Have your account number ready to get started.

With an online account, you can:

• Check your current balance and view PDF copies of bills.
• Make one-time debit/credit card payments.
• Set up recurring bank draft payments.
• View usage graphs to understand costs.
• Update account information and contact details.
• Submit meter readings to ensure accurate billing.

You’ll receive emailed receipts for online payments and can sign up for paperless billing. Online bill pay puts account management at your fingertips 24/7.

Pay On the Go with the HPU Mobile App

Today’s world is mobile. The HPU app brings bill payment convenience right to your smartphone or tablet.

The free app is available on the App Store and Google Play. Simply search “Hibbing Public Utilities” to download. Log in using your online account credentials.

Key features include:

• Pay your bill immediately via Apple Pay, Google Pay or cards on file.
• Manage autopay settings.
• Access your current usage and balance.
• View or submit meter readings.
• Report outages and contact customer service.

With the HPU app, you can pay in seconds no matter where you are. It’s perfect for busy professionals, travelers, and anyone on the go.

Pay by Phone 24/7 Using Automated System

You can quickly handle HPU bill payment over the phone by calling 218-262-7734. Follow the prompts to use the automated payment system. It’s available anytime, day or night.

Options include:

• Paying your current bill by debit/credit card.
• Checking your account balance.
• Making a one-time payment arrangement.

To speak with a customer service representative or discuss account details, payment plans, or billing questions, call during normal business hours. But for basic bill transactions, the automated phone payment system has you covered around the clock.

Mail In Your Payment the Old School Way

While not as fast as online payments, you can always mail your HPU bill the traditional way. Simply send your check or money order to:

Hibbing Public Utilities
PO Box 500
Hibbing, MN 55746

Be sure to include your payment stub or write your HPU account number on the check memo line. Standard mail takes 5-7 days to reach the payment processing center. Pay early or consider expedited shipping to avoid late fees.

Authorized Payment Locations and HPU Office Payments

For those who prefer paying in person, HPU offers multiple options:

• Visit the HPU office at 3012 5th Ave E in Hibbing during business hours, 8am-4pm Monday through Friday.

• Pay at the drive-thru window at the HPU office for quick transactions.

• Stop by one of the authorized pay stations such as Walmart or Super One Foods.

• Use the 24/7 dropbox located outside the HPU office to drop off payments after hours.

In-person payments allow you to pay by cash or check and get same day receipt of payment. It adds a personal touch that some customers still appreciate in this digital age.

Payment Plan Options for Overdue Balances

If you find yourself struggling to pay your HPU bill on time, contact customer service right away at 218-262-7734. Letting a past due balance grow can lead to fees, collections, and even service disconnection.

HPU provides flexible payment plans to customers facing financial hardship:

• Make payment arrangements to pay past due balances over 2-3 installments.

• Request an extension on your due date if a short delay would help you catch up.

• Inquire about budget billing to stabilize costs month-to-month.

Communicate your situation proactively so HPU can help get your account back on solid ground. Small consistent payments over time are better than allowing a growing overdue balance.

Avoid Late Fees with Bill Reminders and Account Alerts

Nothing adds insult to injury like late fees from a forgotten bill. Luckily, HPU offers bill reminders and account alerts to help you remember:

• Go paperless to receive bills and due date notices electronically.

• Note due dates on your calendar when you receive each bill.

• Set up autopay to have payments deducted automatically around your bill’s due date.

• Configure account alerts through HPU’s online portal to receive due date notices via email, text, or push notification.

• Pay immediately once you receive your bill rather than waiting until the due date.

With a few simple proactive steps, you can stay on top of payments and avoid frustrating late penalties.

Let HPU Take the Stress Out of Bill Pay

As a community-owned utility, HPU aims to provide outstanding service while simplifying payment. Online and mobile access offers convenience and control. Multiple in-person options fit different lifestyles. And customer service agents provide support if any questions come up.

Next time your HPU bill arrives, choose the payment option that works best for you. With just a few taps or a quick stop on your commute, it can be handled in no time. Consistent on-time payments keep your utility costs predictable and avoid extra fees. So pay early and let HPU take the stress out of bill time.