Having reliable water service from Hixson Utility District is essential for any resident or business in the Hixson, Tennessee area As a customer, it’s your responsibility to pay your HUD water bill on time each month. The utility offers multiple convenient payment options to make it quick and easy. This guide will outline the different ways to pay your HUD water bill, from online payments to auto-draft and more.
Why Paying On Time Matters
Before we dig into the payment methods, let’s review why it’s critical to pay your HUD water bill by the due date:
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Avoid late payment penalties – HUD tacks on a 10% penalty fee for overdue bills, This adds up quickly
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Prevent service disruption – If your bill is unpaid after multiple late notices, your water could get shut off. Reconnection involves hefty fees.
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Maintain positive account status – On-time payments keep you in good standing with the utility
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Support your local utility – As a public utility, HUD depends on customer payments to operate.
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Qualify for payment programs – Payment history impacts eligibility for HUD assistance programs.
So be sure to pay your HUD water charges in full each month before the deadline. Now let’s look at the easiest ways to do it.
Paying Online Through Invoice Cloud
The fastest and most convenient way to pay your HUD water bill is through Invoice Cloud. You can access it on your computer or through the mobile app. Here’s how it works:
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Go to www.invoicecloud.com/hixsonutildistrict or use the app.
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Click “Pay Now” for registered users or “Register” to create an account.
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Select your payment amount and method – credit/debit card or bank account.
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Enter your payment details and submit.
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Your payment will instantly process and your account will update.
Online payments involve a small $3.45 transaction fee. But the convenience is worth it!
Paying Your HUD Bill Through the Mobile App
In addition to the online portal, Invoice Cloud offers a free mobile app for fast, on-the-go bill payment. Just download the “Invoice Cloud” app and login using your HUD account credentials. You can:
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Pay your water bill immediately
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View current and past bills
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Schedule future payments
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Store payment methods for easy repeat use
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Access account info and notifications
The app makes managing your HUD account super quick no matter where you are.
Paying Your Water Bill by Phone
To pay your HUD water bill over the phone, call 423-877-3513 during regular business hours (8am-4pm, M-F). Have your account number, amount due, and payment details ready.
You can pay by credit/debit card over the phone. Your payment will immediately process to avoid late fees or disruption. If you need assistance from a HUD representative, they are standing by.
Paying Your Bill by Mail
To pay your HUD water bill by mail, send a check or money order payable to Hixson Utility District along with your payment stub to:
Hixson Utility District
PO Box 1598
Hixson, TN 37343
Be sure to mail at least 7-10 days before your due date to ensure on-time delivery and avoid late penalties. Keep your mailed payment receipt for records.
Paying at the HUD Drive-Thru Window
For in-person payments, HUD has a drive-thru window located at:
5201 Hixson Pike
Hixson, TN 37343
The drive-thru is open 8am-4pm, Monday through Friday. You can pay by cash, check, or credit/debit card. The representative will provide you with a printed receipt.
Using the Overnight Drop Box
HUD has a secure overnight drop box at the drive-thru window for your convenience. Simply place your payment (check or money order only) in an envelope with your stub in the drop box anytime outside of business hours. Avoid late fees by dropping off your payment after hours before the due date.
Setting Up Automatic Bank Draft Payments
The easiest way to ensure your HUD water bill gets paid on time automatically each month is by enrolling in bank draft payments. Here’s how it works:
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Download the authorization form from www.hixsonutility.com/services/payments or pick one up at the HUD office.
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Complete the form with your HUD account number, bank account details, and signature.
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Submit the form to HUD by mail, in person, or the overnight drop box.
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Your monthly bill amount will now deduct directly from your bank account on the due date.
You’ll still receive a bill each month for your records but don’t have to do anything – the payment happens automatically!
Payment Arrangements If You Can’t Pay on Time
If an unexpected financial issue arises and you can’t pay your HUD water bill by the due date, call them right away at 423-877-3513 before 4pm on the due date to set up a payment arrangement. This extends your deadline without late fees or shutoff worries.
Have your account number handy and be ready to make a partial payment if possible based on your situation. Don’t wait until it’s already late – be proactive in communicating with HUD to avoid penalties.
Payment Assistance Programs You May Qualify For
If affording your monthly water bill from HUD has become financial hardship, there are assistance programs you may qualify for:
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Low-Income Household Water Assistance Program – Provides bill payment aid for qualifying households. Apply through your county.
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H2O Project Help – Funds donated by customers to help families struggling with water bills.
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Payment Arrangements – Allows you to pay your bill in installments over an extended timeframe.
Call HUD to discuss your situation and get more information on potential billing assistance to maintain your essential water service. Have your financial details ready for any required verification.
Avoid Getting Shutoff by Communicating
To avoid water service interruption from unpaid bills, communicate proactively with HUD. Call them immediately if you:
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Receive a shutoff notice
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Can’t pay by the disconnection date
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Are in a temporary financial hardship
HUD will work with you on payment plans or extensions. But you must reach out preemptively—don’t wait until service is already shut off. Maintaining contact is key.
As a HUD customer, be sure to take advantage of the convenient payment options to pay your water bill on time each month. You can pay online, by phone, mail, auto-draft, drive-thru, and drop box for utmost flexibility. Managing your utility account should be quick and painless with HUD’s solid resources. Don’t get stuck with late fees or shutoffs – take control of your bill!
Hixson Utility customers outraged over company’s billing mistake
FAQ
What watershed is Hixson Utility District located in?
How does Hixson utility district pay a bill online?
Hixson Utility District outsources the online bill payment to Invoice Cloud. You can see your bill online, get it by email, set up automatic payments, and make one-time payments with Invoice Cloud. There is a $3. 45 fee for using this payment option with credit or debit cards, or $2. 95 when paying with a bank account (EFT/ACH).
Does Hixson utility district accept ACH payments?
It is possible to pay your bills at Hixson Utility District with an ACH debit or electronic check (electronic fund transfer from your checking or savings account) or with a credit or debit card. We feel that this service presents the best value for online presentment and payments for our customers.
Does Hixson utility bank deduct from my checking account?
This service is free and automatically deducts from your checking account when your billed amount is due. Hixson Utility Bank Draft Form (PDF file) If you are a residential customer and can’t pay your bill by the due date listed on your bill, you may be able to make a payment plan.
Where does the Hixson utility district get its water?
The Hixson Utility District provides water for about 67,138 residents living in the area of Hixson, Tennessee. The Hixson Utility District has been around since 1941 and gets its water from two well fields in the Chickamauga watershed, which is a Cambrian-Ordovician carbonate underground aquifer.
What if I can’t pay my Hixson utility bank bill?
If you are a residential customer and can’t pay your bill by the due date listed on your bill, you may be able to make a payment plan. Here is the Hixson Utility Bank Draft Form (PDF file). A payment arrangement will extend your final due date and help to avoid a delinquency fee.
How do I create a Hixson utility account?
If you already have an account, you just need to login to the Hixson Utility site. Hixson Utility accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Hixson Utility website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
