How to Pay Your Holston Electric Bill Online

Holston Electric Cooperative provides dependable electric service to members in parts of Tennessee, Virginia, Kentucky, and North Carolina Paying your Holston Electric bill online is a convenient option available through their website. Read this guide to learn how to set up an online account, make payments, manage payment settings, and more.

Benefits of Paying Online

Taking care of your Holston Electric bill through their online payment system offers many advantages:

• Pay anytime, anywhere with an internet connection on your computer or mobile device.

• Avoid driving to an office or waiting in line during business hours

• Payment posts immediately to your account for faster processing.

• Access account information like statements, usage, payment history.

• Go paperless by enrolling in eBilling.

• Set up recurring, automatic payments.

• Securely store payment information for future transactions.

• Obtain payment confirmations and receipts digitally.

Online payments provide flexibility, efficiency, and tools for managing your electric account.

How to Enroll in Online Bill Pay

Before you can pay online, you need to enroll through Holston Electric’s online account management system called SmartHub.

Here are the steps to get setup with SmartHub access:

1. Go to Holston Electric’s website and select “Member Login” at top right.

2. On the SmartHub login page, choose “Sign Up” to create your online account.

3. Enter your Holston Electric account number and phone number from your bill.

4. Create your SmartHub username and password.

5. Provide your email address and contact information.

6. Verify your identity by entering the secure code sent to your email.

7. Your SmartHub account is now activated for online bill pay access.

The enrollment process takes about 5-10 minutes. You’ll receive a welcome email with instructions for managing your electric account through SmartHub.

How to Pay Your Bill Online

Once your SmartHub account is setup, paying your Holston Electric bill online only takes a few minutes:

1. Login to SmartHub at holstonelectric.smarthub.coop.

2. From the top menu, select “Pay Bill”.

3. Choose the account to pay if you have multiple.

4. Enter the payment amount and select a payment method.

5. Provide credit/debit card details or bank account information.

6. Review payment summary and submit.

7. Your payment confirmation with receipt number will display instantly.

The funds will be immediately deducted from your selected payment method. It’s the fastest, most convenient way to pay your electric bill.

Setup Recurring Payments

To simplify monthly payments, SmartHub allows you to enroll in recurring auto-pay from your credit card or bank account. Here’s how:

1. Under “My Profile”, choose “Auto Pay Program”.

2. Select your preferred payment method and frequency (monthly).

3. Pick your processing date and payment amount.

4. Agree to the terms and conditions.

5. Confirm your enrollment in recurring payments.

Now your Holston Electric bill will be paid automatically each month. You’ll receive email alerts prior to the scheduled payment date.

Access Online Billing & Usage

Through your SmartHub account, you can view, download, and manage your Holston Electric billing statements and account details:

• Monitor daily electricity usage

• See payment history with receipt numbers

• Change paperless settings

• Update account information

• View latest bill amount

• Receive billing notifications

• Setup usage & payment alerts

• Download statements, bills, and reports

Having access to statements, usage data, and account management from your online account allows complete transparency and convenience.

Payment Assistance & Billing FAQs

If you are struggling to pay your Holston Electric bill, visit their website or contact their team to ask about available payment assistance programs and billing options.

Some commonly asked questions:

• What if I can’t pay my bill on time? Request an extension or arrange a payment plan.

• Are payment arrangements available? Yes, setup a plan to pay over multiple months.

• Do you offer energy assistance? Yes, programs like LIHEAP help qualified members.

• Where can I find account info? Log into SmartHub to access details online.

• Can I pay at an office? Yes, locations accept payments by cash, check, or credit/debit.

• How do I apply for service? Start service online or call customer service at 423-272-8821.

Reach out to Holston Electric’s billing department for personal assistance with managing your electric account.

Avoid Late Fees and Disconnection

Pay your Holston Electric bill by the due date listed on your statement to avoid late payment fees or potential service disconnection. Set calendar reminders to help remember your bill’s monthly due date.

Contact Holston Electric immediately if you anticipate any issues paying on time. Disconnection can occur for accounts 60+ days past due. Discuss available payment extensions or arrangements with their team.

Get Support for Online Bill Pay

If you have any trouble enrolling in SmartHub online access, making payments, managing your account, or general billing questions, Holston Electric’s customer support team is available:

• By phone at 423-272-8821 Monday through Friday

• Email them at billing@holstonelectric.com

• In person at office locations in Rogersville, Kingsport, Morristown, and Abingdon

Their knowledgeable staff can provide personalized assistance with using the online payment system or resolving any account issues.

Simple, Secure Online Bill Payment

Skip the stamps and paper checks by paying your monthly Holston Electric bill conveniently online through SmartHub. Manage all aspects of your electric account digitally on your computer, phone, or tablet for ultimate speed and flexibility. Use this guide to enroll in online bill pay and simplify your utility payments.