Paying your monthly electric bill to Holy Cross Energy just got faster and easier thanks to their convenient online and mobile payment options. In this article, we’ll walk through everything you need to know about paying your Holy Cross Energy utility bill online or through their mobile app.
Overview of Holy Cross Energy Billing
Holy Cross Energy provides electric service to homes and businesses in the Vail, Aspen, and Roaring Fork Valley regions of Colorado. They bill members monthly, with bills being issued around the 20th of each month.
Payment is due by the 10th of the following month to avoid late fees. For example, the bill you receive in mid-August reflects July’s usage and must be paid by September 10th.
If your payment is late, a 1.5% monthly late fee will be applied to any unpaid balance. Failure to pay your bill can eventually lead to disconnection, so paying on time is important.
The good news is Holy Cross Energy offers many ways to pay your bill conveniently online or via mobile apps to avoid late payments, Let’s look at the options,
Paying Online Through SmartHub
The easiest way to pay your Holy Cross Energy bill online is through their SmartHub web portal or mobile app. You’ll first need to create a free SmartHub account using your account number.
To pay online:
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Login to SmartHub at holycross.smarthub.coop or through the app.
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Select “Pay Now” from the menu.
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Choose a payment amount and method.
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Submit payment.
SmartHub also lets you view usage data, set up paperless billing, manage notifications, and more.
Pay Now Online Payments
If you don’t want to create an account, Holy Cross Energy offers a “Pay Now” feature on their website.
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Go to holycross.com/paynow
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Enter your account number and name.
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Select a payment amount and submit your credit/debit card or bank account information.
One-time $3.95 convenience fee applies to Pay Now online payments.
Paying by Phone
To pay by phone, call 970-945-6566. It’s an automated system available 24/7. You’ll need to enter your Holy Cross Energy account number and follow the prompts.
Payments can be made using credit/debit cards, checking account, or savings account. A $2.50 fee applies to phone payments.
You can also set up recurring automatic monthly payments over the phone.
Paying by Mail
If you prefer to mail in payments, send your check or money order to:
Holy Cross Energy
PO Box 2150
Glenwood Springs, CO 81602
Be sure it arrives by the due date to avoid late fees.
Paying in Person
Holy Cross Energy has offices in Glenwood Springs and Avon where you can drop off bill payments in person with cash, check, or credit/debit card.
Their hours are:
Glenwood Springs Office
Monday – Thursday 8am – 4:30pm
Avon Office
Monday & Tuesday 8am – 4:30pm
Recurring Auto-Payments
The most convenient option is to enroll in auto-pay, either through SmartHub or over the phone. This automatically pays your bill from a checking account or credit card each month.
To set up via SmartHub:
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Login and click on “Auto Pay Program” under My Profile.
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Choose your payment method and date.
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Review and submit auto-pay enrollment.
Auto-pay ensures you never miss a payment deadline!
Pre-Pay Your Account
Holy Cross Energy offers a Pre-Pay program where you pay ahead of time and draw down that balance as you use electricity. It’s a great option if you want to carefully budget your utility costs. Call 970-945-5491 for details on enrolling.
Mobile Payments & Apps
In addition to the SmartHub mobile app, Holy Cross Energy offers some other ways to pay on your smartphone.
You can pay at thousands of retailers with Vanilla Direct or Western Union by scanning a barcode in their apps. Fees apply with these services though.
Avoid Late Fees & Disconnection
Missing bill payment deadlines can result in fees and electric service shutoffs. Pay online or via mobile apps to avoid headaches.
Holy Cross Energy makes it fast and easy to securely pay in seconds any time of day. Sign up for automated payments to guarantee on-time payments every month.
Don’t wait for a paper bill to arrive in the mail – log in and take care of it immediately when it’s issued to avoid paying extra fees. Go paperless while you’re at it!
Payment Assistance Programs
If you’re struggling financially, Holy Cross Energy does offer programs to assist qualified low-income members in paying utility bills. These include:
- LEAP – provides heating bill credits
- EAP – offers emergency bill payment assistance
- Weatherization – improves home efficiency to reduce bills
Contact their team at 970-945-5491 to learn more about bill payment assistance programs you may qualify for.
Review Your Electric Usage
When you log into SmartHub or view bills online, you can see your daily and monthly electricity usage.
Review this data regularly to understand your consumption patterns and identify areas where you might be able to conserve energy.
Little changes like switching to LED bulbs, raising your thermostat temperature a few degrees, or using appliances off-peak can add up to big savings over time.
Manage All Your Account Details Online
Through SmartHub, you can:
- Check your current account balance
- View past bills and payment history
- Sign up for paperless billing
- Access usage graphs and data
- Update personal contact info
- Set outage alerts
- And more!
It’s your one-stop-shop for managing all account details and billing tasks online. Download the free Holy Cross Energy SmartHub app for your smartphone too.
Contact Customer Support
If you have any questions about your electric bill or need help with payment options, the Holy Cross Energy member services team is ready to assist.
Call 970-945-5491 Monday through Thursday 7am to 5:30pm or send an email to [email protected].
Their knowledgeable staff can explain your bill charges, set up new accounts, take payments, and answer any other questions.
Paying your Holy Cross Energy utility bill quickly and hassle-free is simple with their online, phone, mobile, and in-person payment options. Sign up for automated payments or carefully monitor bills in SmartHub to avoid late fees. Contact support if you need payment assistance. Take control of your account today with Holy Cross Energy’s digital tools and customer service team.
Holy Cross Energy – Bill Redesign
What is Holy Cross energy?
Holy Cross Energy offers safe, dependable, low-cost, and long-lasting energy and services that make life better for our members and their communities.
Does Holy Cross energy offer energy rebates in Colorado?
This year, people in Colorado can get up to $7,500 from an energy company that is giving extra money to people who buy new appliances and do projects that save energy. Holy Cross Energy provides rebates to those as long as they meet certain income criteria.
Who qualifies for Holy Cross energy rebates?
Holy Cross Energy provides rebates to those as long as they meet certain income criteria. People who plan to start a new project this year and make up to 150% of the area’s median income may be able to get help. Specifically, those in a four-person household could earn up to $177,450 to take advantage of the rebate.
What appliances are covered under the Holy Cross Energy Rebate?
There is also a Holy Cross Energy rebate for people who buy heat pump dryers, water heaters, or induction cooktops. You can also get $50 off a new electric bike or $699 off a home electric charger.
