For residents and businesses in Holyoke, Massachusetts paying your monthly utility bill to Holyoke Gas and Electric (HG&E) is an essential task. HG&E provides gas and electric services to over 18,000 customers in the area. This article will walk you through everything you need to know about viewing and paying your HG&E bill conveniently online.
Overview of Holyoke Gas and Electric
Holyoke Gas and Electric is the municipal gas and electric department owned by the City of Holyoke, Massachusetts It has been serving the community for over 100 years
As a public utility, HG&E is committed to providing reliable energy services at affordable rates to residents and promoting sustainability. The utility offers a range of services including:
- Electricity
- Natural gas
- High-speed fiber internet
- Outdoor lighting
- Energy efficiency programs
Customers can manage their account, make payments, report issues, and more through HG&E’s online self-service portal and mobile app.
HG&E Online Account Management
HG&E offers a digital account management system that allows customers to easily take care of their utility needs online 24/7.
Key Features:
- View and pay bills online
- Set up recurring payments
- Go paperless
- Monitor energy usage
- Report outages
- And more!
Customers can sign up for an online account through the HG&E website or mobile app. You’ll need your account number handy to register.
Ways to Pay Your HG&E Bill
HG&E offers flexible payment options to suit your needs:
Pay Online
The fastest and most convenient way to pay is through the online self-service portal or mobile app. You can make one-time payments or set up recurring automatic payments using your stored payment method.
Pay by Phone
Call HG&E at (413) 536-9300 to make a payment over the phone using your debit/credit card or checking account.
Pay by Mail
Mail in a check or money order payable to HG&E using the payment stub from your monthly paper bill. Send to:
Holyoke Gas & Electric
P.O. Box 4165
Woburn, MA 01888-4165
Pay in Person
Visit the HG&E office at 99 Suffolk Street in Holyoke to pay your bill in person via cash, check, money order or credit/debit card.
AutoPay
For worry-free payments, enroll in AutoPay to have your bill paid automatically each month on the due date from your bank account or credit card.
Budget Billing
Budget Billing lets you pay a fixed amount each month to even out energy costs and avoid season spikes. Your account is reviewed every six months and the budget amount adjusted accordingly.
Step-by-Step Guide to Paying Online
Follow these simple steps to pay your HG&E bill online:
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Go to www.hged.com and click “View or Pay Your Bill”.
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Click on the “Pay Online” button. This will direct you to the secure payment portal.
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Log into your account. First-time users will need to register.
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Select whether you want to pay the full or partial amount due.
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Choose a payment method – card or bank account.
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Review payment details and click “Submit Payment”.
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The confirmation page will display the payment was successful.
You’re all done! The payment will apply immediately to your HG&E account balance.
Tips for Managing Your HG&E Account
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Go paperless with eBilling to save time and clutter.
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Sign up for outage alerts and billing reminders via email and text.
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Monitor your daily usage to track spikes and minimize costs.
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Update your contact information so HG&E can reach you about your account.
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Set payment reminders on your calendar to avoid late fees.
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Contact customer service with any account or payment issues.
Mobile App for On-the-Go Payment
In addition to the online member portal, HG&E offers a free mobile app for iOS and Android so you can manage payments and account services on-the-go.
The app allows you to:
- Check your account balance
- View current and past bills
- Make one-time payments
- Set up AutoPay
- Monitor electric and gas usage
- Report outages or issues
- And more!
Download the app and register with your account number to get started.
Managing your account through their digital tools allows you to securely pay bills 24/7, go paperless, set up recurring payments, monitor energy usage, and more. Contact HG&E customer support if you have any other questions!
Welcome to Holyoke Gas & Electric
HG&E is a municipally-owned utility company, which puts us in the unique position to make decisions based on the needs of the communities we serve, which include Holyoke and Southampton.
Every day, your neighbors at HG&E work to make the quality of life for residents better and more affordable, while assisting in business growth and economic development. We are proud to be your neighbors!
Holyoke Gas and Electric shares energy incentives with residents
Is Holyoke Gas & Electric open on Veterans Day?
Please be advised that City offices will be closed on Monday, November 11th, in observance of the Veterans Day holiday. You will be redirected to our secure online payment provider. Holyoke Gas & Electric (HG&E) is excited to offer customers an easy, efficient, and convenient method to view and pay their bills online.
What does Holyoke Gas & Electric do?
Holyoke Gas & Electric is consistently making improvements to the current utility infrastructure and, as the city grows, building new services. In an effort to make the community aware of HG&E’s construction activities, we will provide construction and dig safe updates.
Does Holyoke Gas & Electric have a carbon-free energy system?
Holyoke Gas & Electric (HG&E) is recognized as one of a handful of utilities nationwide for its leadership in transforming to a carbon-free energy system by the Smart Electric Power Alliance (SEPA) and is on the 2023 Utility Transformation Leaderboard.
How do I pay my HG&E bills online?
Simply sign up for an online account, then select bill summary notifications – Pay by Text. Never waste another stamp and never have to write another check! With from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money.
Should I pay my HG&E bill in person?
With from HG&E you’ll never have to mail checks or pay your bills in person, saving you time and money. Instead, your default bank account or credit card is charged directly for the amount due on your current HG&E bill, making late fees and time-consuming bill payments a thing of the past.
Does HG&E offer free winter checkups?
HG&E offers free winter checkups on a first come first serve basis. After the free appointments fill up, the normal service rates will be applied to the customer bill. Book your winter checkup before September 22.
