Paying your electricity bill online through Horry Electric’s website is a quick and convenient way to stay on top of your payments. With just a few clicks, you can view your account details, make a payment, and manage your account preferences. This comprehensive guide will walk you through the entire process of accessing your Horry Electric account online to pay your bill.
Getting Started
To get started you’ll need to navigate to Horry Electric’s website. Their URL is https //myenergy.horryelectric.com/onlineportal/Member-Login. When you arrive at the homepage you’ll see a few sections including “Member Login” near the top. This is where you’ll need to go to log into your account.
Logging In
Under the Member Login section, you’ll find places to enter your account number and password.
Your account number can be found on your monthly Horry Electric bill. It is typically 9 or 10 digits long.
If you’ve accessed your account online previously, you’ll also have a password set up. Enter both pieces of information and click “Sign In” to continue.
If you can’t recall your password, select “Forgot password?” to reset it You’ll need to provide some account details like an email address to verify your identity
New users who have never logged in before can select “Create account” to set up their credentials.
Once logged in, you’ll be directed to the Account Overview page. This dashboard provides a summary of your account, current balance, and last payment details.
Navigating the Online Account
On the left-hand side of the screen, you’ll see a menu with various sections to explore your Horry Electric account:
- Account Profile: Update account and contact information
- Account History: View past statements and payment history
- Manage Alerts: Set up notifications for things like outages or due dates
- Use History: See graphs of your monthly and annual electricity usage
- Analyze My Bill: Breakdown of current charges
- Billing & Payments: Make payments, enroll in auto-pay, view billing history
- Services: Service start, stop, and transfer requests
- Member Info: Learn about Horry Electric’s board and annual meetings
- Outage Center: Report and view information on electrical outages
These sections allow you to fully manage your account details, view past electricity use, make payments, and find additional resources.
Making a Payment
To pay your bill, you’ll want to select “Billing & Payments” from the side menu. Here you can view your current balance and due date.
To make a payment, choose “Payments” and then “Pay Now.” You can pay the full balance or specify a custom amount.
You’ll need to fill in your payment details including:
- Payment method – card, bank account, etc.
- Billing address
- Payment amount
- Email for receipt
Once submitted, the payment will be processed immediately and you’ll receive a confirmation email. The paid amount will be reflected in your account balance within 1-2 business days.
Setting Up Automatic Payments
For added convenience, you can enroll in auto-pay through the online member portal. This securely saves your payment information to process your bill automatically each month.
To do this, go to “Billing & Payments” then select “Auto Payments” in the side menu. You’ll be able to enter card details or a bank account to use for monthly debits.
You can choose for payments to process on your bill’s due date or pick a recurring day each month. Auto-pay prevents late fees and keeps your electricity running smoothly.
Managing Account Details
In the “Account Profile” section, you can view and edit your account information like:
- Contact details (phone number, email, etc.)
- Service address
- Billing address
- Password
- Notification preferences
Keeping this up-to-date ensures you receive important account notifications. You can also add authorized users to allow others limited account access.
Getting Support
If you have any trouble accessing your online account, Horry Electric’s website provides several support options:
- Live chat during business hours for instant help
- Email support at [email protected]
- Phone customer service at (843) 369-2211
Their team can also assist with account management, payments, reporting outages, and addressing any other needs.
Paying your Horry Electric bill online is fast, easy, and secure with their online member portal. In just a few minutes, you can check your balance, view past electricity use, make payments, and manage account details.
Following this simple guide, you’ll be able to login to your account, navigate the different sections, make payments, and leverage convenient features like autopay. Keeping your information updated ensures outstanding customer service and support from Horry Electric when you need it. Take control of your account today for efficient electric service management.
HEC Mobile
Download our app on your iOS or Android device.
Several banks throughout Horry County accept Horry Electric payments during their normal business hours.
24/7 Payment Kiosk
Pay with cash, check or debit/credit card at our office drive-thru locations.
Mail a check or money order with your bill stub to: Horry Electric Cooperative, Inc.P.O. Box 119, Conway, S.C. 29528-0119
Pay with cash or check at our office locations during regular business hours.
Sign up for Bank Draft on the HEC Mobile App
Are Horry Electric Cooperative payments free?
No endorsement has been given nor is implied. Payments are free with a linked bank account when paying Horry Electric Cooperative bills through doxo. Other payment methods may have a fee, which will be clearly displayed before checkout.
How do I Pay my Horry electric bill?
Several banks throughout Horry County accept Horry Electric payments during their normal business hours. Pay with cash, check or debit/credit card at our office drive-thru locations. Pay with cash or check at our office locations during regular business hours. Pay your electric bill on time, every time – without writing a check.
Where can I find information about Horry electric rates?
Information about all Horry Electric rates, plus tools and device recommendations can be found in the Rate Center. Revenues in excess of the cost of doing business are returned to members as patronage capital in the form of capital credits. The cooperative bylaws is a living document that provides the framework by which we serve our members.
Are Horry electric rates restructured?
Horry Electric has restructured rates to give you control of your bill. The restructured rates will be effective for all members beginning with September 2024 use that appears on your October 2024 statement. Advance Pay members will be effective October 1 for October use. Click below to learn more about rates and peak hours. On the go?
How do I pay my electric bill?
Pay with cash or check at our office locations during regular business hours. Pay your electric bill on time, every time – without writing a check. Equal Pay helps you guard against fluctuations in your electric bill and Bank Draft takes care of the payment so you can rest easy.
