Proven customer service or hospitality experience is critical for Hotel Concierge candidates. Actual hotel experience is even more desirable. If a candidate’s resume notes that they have concierge training, or that they’re an active member of their local concierge association, that is a good indication of their commitment to their career.
Interviews are the only opportunity you have to evaluate what can’t be trained and what can’t be found on a resume. A hotel concierge must love working with people. That’s non-negotiable. Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet. They must be willing to go above and beyond to meet the needs of their guests. Making last-minute dinner reservations, coordinating emergency medical appointments, and giving expert advice on local attractions should come easily to a great concierge.
To encourage candidates to speak at length about their hospitality and customer service experience, ask a number of open-ended and situational questions. Communication skills are important for this role, so listen closely to how effectively candidates express themselves. Problem-solving skills are also crucial, so if there are some common issues they encounter on a daily basis, use this time to see how they might handle that situation.
- When have you gone above and beyond for a guest? …
- How would you handle a complaint from a guest? …
- Why do you want to work for us? …
- Why should we hire you? …
- Can you tell me about a project you were proud of? …
- How do you handle confidential information?
Concierge Interview Questions
4. Can you give me an example of a time when you went above and beyond what was expected of you?
Demonstrates the candidate’s ability to deliver outstanding customer service.
concierge interview questions
Interviews are the only opportunity you have to evaluate what can’t be trained and what can’t be found on a resume. A hotel concierge must love working with people. That’s non-negotiable. Concierges must be approachable, empathetic, diplomatic, even-keeled, patient, and discreet. They must be willing to go above and beyond to meet the needs of their guests. Making last-minute dinner reservations, coordinating emergency medical appointments, and giving expert advice on local attractions should come easily to a great concierge.
Proven customer service or hospitality experience is critical for Hotel Concierge candidates. Actual hotel experience is even more desirable. If a candidate’s resume notes that they have concierge training, or that they’re an active member of their local concierge association, that is a good indication of their commitment to their career.
To encourage candidates to speak at length about their hospitality and customer service experience, ask a number of open-ended and situational questions. Communication skills are important for this role, so listen closely to how effectively candidates express themselves. Problem-solving skills are also crucial, so if there are some common issues they encounter on a daily basis, use this time to see how they might handle that situation.
What motivates you the most in this job?
As I said before, concierge does not belong to the easiest jobs, and you typically won’t earn more than $15 per hour (tips excluded). Nevertheless, there are many things that can motivate you to do this job well.
For example, you can say that you enjoy being around wealthy people, that you believe their company will have a positive effect on you, that you will learn a lot just from talking with them and listening to what they have to say.
Or you can say that helping others to enjoy their stay in any place helps you to feel good, that you naturally enjoy doing good things and helping people, and therefor you won’t struggle with motivation.
You can also say that you love to be a part of a team (and there is always a team of people working together in a hotel), and that you do not want to let your colleagues down, and therefor you’ll do the most for every guest.
* Special Tip: You can also download the questions in one page long .PDF, and practice your interview answers anytime later, even when offline:
