- Why Do You Want to Work as a Housekeeper?
- What Cleaning Chemicals Are You Familiar With?
- Are You Able to Complete Multiple Housekeeping Tasks in a Day?
- Tell Us About a Time You Benefited From Constructive Criticism.
- Explain What You Would Do if a Client Were Dissatisfied With Your Work.
A hotel guest room attendant is responsible for making sure a guest’s room is clean and comfortable during their stay. This may include making the bed, vacuuming, changing the linens, and providing fresh towels and toiletries.
If you’re looking for a job as a guest room attendant, you’ll likely need to go through a job interview. Review the following questions and answers to help you prepare for your interview.
HOUSEKEEPING Interview Questions And Answers! (How To PASS a Housekeeper Interview)
General questions
These general housekeeper interview questions help an employer learn more about your personality and interest in the position:
What is your favorite housekeeping task?
Employers may want to know about your favorite housekeeping task to help them determine how to delegate tasks among housekeepers. Oftentimes your favorite task is the one you are best at, which is also useful information for employers.
When answering this question, think about what task you would be happiest doing the most. Come to the interview prepared with an answer, so pick a task you genuinely enjoy doing rather than the first one you think of.
Example: “Throughout my two years as a housekeeper, I have grown to enjoy doing laundry the most. At my previous job, when I was on laundry duty, I got to spend most of my day folding towels in the laundry room. I found this task therapeutic actually. Now, I am an expert at folding towels and blankets and making beds.”
What does a good work environment look like to you?
Employers may ask this question to see if youre the right fit for their work environment. They may also want advice on how they can improve their working conditions.
For your answer, think of which of your previous jobs had the best work environment. Include which particular aspects of this work environment were the best.
Example: “I think a good work environment is one where everyone feels respected. In previous housekeeping roles Ive had, I felt the most respect when my employer valued my time and efforts. I think its important to have an employer who remembers we all have a life outside of work and helps us maintain a healthy work-life balance. I also think a good work environment is one where employees can cooperate and work together. For example, if there was a particularly big mess, I would appreciate it if my coworkers would be willing to work with me to clean it up.”
How do you ensure that a guest’s room is cleaned to an impeccable standard?
Demonstrates cleaning skills.
Describe a time when a guest complained about your cleaning service. How did you manage the situation?
Shows ability to resolve guest complaints in order to ensure guest satisfaction.
A guest mistakenly leaves behind an expensive item in their room after their stay. What do you do with it?
Shows ability to follow housekeeping procedures as well as honest and responsible behavior.
Why Are You Interested In This Role?
I have been part of the housekeeping team at a local hotel in suburbs. I would like to gather experience at a much larger scale to gain more exposure. I have friendly nature that is required in a hospitality team to greet guests and make sure their stay is comfortable throughout. I did some research about your hotel and management and I came to know that it’s one of the finest ones in the area. My exposure has been limited so far but I would like to see myself grow in this field. At my current job, my learning has stopped due to limited guests and possibilities coming through. I would like to learn more as I am young today. I enjoy working in this role but learning is always good before it’s too late in this industry. I am sure I can be of great service if chosen to work under your hotel management.
The interviewer may ask this question to learn more about your experience with laundry and how you handle it. This can help them determine if you have the skills needed for the job. When answering, consider describing a time when you had to do laundry in a rush or under challenging circumstances.
Example: “The best time to clean a room is when it’s empty, so I can focus on cleaning without worrying about disturbing guests. However, if there are still guests in the room, I would wait until they leave before starting my cleaning routine. This helps me avoid disrupting their stay and ensures I don’t miss any spots while cleaning.”
Example: “I always make sure I have plenty of clean linens and towels in my cart at all times. If I’m running low on supplies, I will check with my supervisor or manager to see if they need me to restock another area of the hotel before I go to the linen closet. This ensures that I can get everything I need to complete my task without having to leave the floor.”
Example: “I’ve never had to work with housekeeping software before, but I’m familiar with some common programs like Microsoft Office Suite and Google Drive. I find these programs very useful for organizing my thoughts and keeping track of important information. I think I would be able to learn any housekeeping software fairly easily.”
Example: “If I was unable to clean up the mess myself, I would first ask my manager if they had another attendant who could assist me in cleaning the room. If not, I would call housekeeping and request additional assistance from them. I would also let the guest know that we were working on getting someone else to help us so that they didn’t think we weren’t doing our job.”
What Are The Roles Of A Room Attendant?
A room attendant is a person who cleans and maintains a hotel room. The room attendant’s duties include:
FAQ
Why should we hire you for room attendant?
What should I expect at a room attendant interview?
What are the 10 most common interview questions and answers?
- Could you tell me about yourself and describe your background in brief? …
- How did you hear about this position? …
- What type of work environment do you prefer? …
- How do you deal with pressure or stressful situations? …
- Do you prefer working independently or on a team?
How do I pass a housekeeping interview?
- Could you tell me about yourself and describe your background in brief? …
- How did you hear about this position? …
- What type of work environment do you prefer? …
- How do you deal with pressure or stressful situations? …
- Do you prefer working independently or on a team?
