Paying your water bill to the Houston County Water Authority in Alabama is easy and convenient through their online payment system. The Authority offers secure online bill payment 24/7 along with other options like phone mail or in-person for added flexibility. This guide will overview the different payment methods so Houston County water customers can choose the best option to pay their bill on time each month.
Online Bill Pay
The simplest way for most customers to pay their Houston County Water Authority bill is online through the ePay online payment portal. To get started, go to houstoncountywaterauthority.epayub.com and register for an account if you haven’t already.
Registration only takes a few minutes You will need your account number from your water bill to link your account
Once registered. the portal allows you to
- View your balance
- Make one-time payments
- Set up recurring auto-pay
- Store payment methods like credit card or bank account
- Access payment history
You can log in to ePay anytime to pay your water bill with just a few clicks. It is secure, fast, and available 24 hours a day, 7 days a week.
Benefits of online bill pay include:
- Access your account anytime from anywhere
- Schedule future dated payments
- Reduce late fees by setting up auto-pay
- Go paperless with emailed water bills
- Avoid mailing delays or lost payments
Paying online through ePay is the most convenient way to pay your Authority water bill.
Phone Payment
In addition to online payments, the Houston County Water Authority offers an automated phone payment system at 833-580-0588.
To use the self-service line, you will need to enter your account number. The system will guide you through making a payment using your credit card, debit card or checking account information.
You can call anytime 24/7 to make a payment over the phone. However, you will need to enter your payment information each time rather than having it stored like with online bill pay.
In-Person Payment
For those who prefer to pay their water bill in-person, you can visit the Houston County Water Authority office located at:
1817 S. Oates St.
Dothan, AL 36301
The office is open Monday through Friday from 8:30 AM to 4:30 PM. When paying in-person, you can pay by cash, check, money order, debit or credit card. Make sure to have your account number handy.
Mail Payment
To pay your water bill by mail, send your check or money order to:
Houston County Water Authority
PO Box 6406
Dothan, AL 36302
Be sure to include your account number on the check or money order. Allow 5-7 business days for mailed payments to reach the Authority office and be processed.
Drop Box Payment
A 24-hour drop box is also located outside the Authority office front door. You can drop off check or money order payments at any time of day or night. Payments are collected daily.
Third Party Bill Pay
Many banks and credit unions offer bill pay services that let you pay bills online directly from your bank account. You would need to set up the Houston County Water Authority as a payee.
Payments made through your bank’s bill pay take 5-7 business days to reach the Authority by mailed check. Schedule payments 1-2 weeks in advance of your due date.
Avoid Late Fees
Houston County Water Authority bills are due by the 10th of each month. A 10% late penalty is applied to any unpaid balance remaining after the due date.
The best way to avoid late fees is to set up recurring payments through the online bill pay system. This will automatically withdraw your payment each month on time.
Payment Assistance
If you are struggling to pay your water bill, the Authority offers payment arrangements to split your balance into multiple smaller payments over time.
They also participate in the Low-Income Household Water Assistance Program (LIHWAP) which provides federal aid for water bills.
For any payment help or questions, contact the Houston County Water Authority at 334-702-0188.
Go Paperless with Water E-Billing
Payments must be received in the office by 5:00 p.m. on the due date to avoid penalty.
Water will be cut-off monthly for non-payment. If payment is not received 7 days after the due date, your water service will be disconnected. The reconnection fee during office hours is $25.00. The after-hours reconnection fee is $50.00.
If service is disconnected for non-payment or any other reason and the locking device (i.e., master lock, zip-tie, etc.) is cut, the water meter will be pulled and the name on the account will be held responsible. A $75.00 cut locking device fee will be charged and the total account balance must be paid in full BEFORE service will be restored. The burden of proof lies with the account holder.
For Utility payments the maximum online credit card or e-check payment amount is $300. If you need to pay a larger bill multiple payments will need to be made.
1-844-611-0268
Note: Payments made by phone or online take 24 to 48 hours to be processed to your account.
|
Warner Robins Office |
Perry Office |
|
200 Carl Vinson Parkway Warner Robins, GA 31088 Tel: (478) 542-2120 Fax: (478) 542-2029 |
2018 Kings Chapel Road Perry, GA 31069 Tel: (478) 987-4280 Fax: (478) 988-8007 |
The Houston County Water System also offers bank draft as an option for paying your bill. Click here to download a Bank Draft Form. Print, fill out, and return the form to the Water Department Office. Make sure to sign the form and enclose a voided check before returning the form to our office. The billed amount will be drafted on your due date.
- 0-2,500 GALLONS – $9.00 Minimum Bill
- Over 2,500 Gallons – $1.77 per Thousand Gallons
The Houston County Water System requires a water connection fee for each location. The amount of the connection fee depends on the size of meter on the property. The connection fee is NON-REFUNDABLE.
- $ 75.00 – 1″ Service
- $300.00 – 2″ Service
The Houston County Water System offers customer transfers from one location to another location provided the new location is also connected to the Houston County Water System. The time period for transferring from one location to another is 30 days. (For example you can have the new location turned on and still have the old address on for 30 days. After 30 days the old address must be disconnected). Form must be filled out in the office and signed by the customer. The transfer fee is $25.00.
You may get a massive water bill. The city of Houston says ignore it.
FAQ
How do I pay my water bill online in Houston?
You may pay bills at www. houstonwaterbills. org email us at customer. service@houstontx. gov or call us at 713-371-1400 between 8:00 am and 7:00 pm Monday through Friday.
What is the phone number for the city of Houston login payment?
Have you called the City of Houston’s 3-1-1 Houston Service Center at 3-1-1 or 713. 837. 0311 to report your concerns?.
Can you pay your water bill with a credit card in Houston?
Yes. We can process Visa or Master Card. You must call 832-271-2934 (anytime, 24/7) There is a processing fee of $3. 45 per transaction.
How do I pay my water bill in Houston County?
The Houston County Water System also offers bank draft as an option for paying your bill. Click here to download a Bank Draft Form. Print, fill out, and return the form to the Water Department Office. Make sure to sign the form and enclose a voided check before returning the form to our office. The billed amount will be drafted on your due date.
What if I receive a suspicious phone call from Houston County Water Authority?
This site contains the only vaild login link that will credit your account with us. Remember to always call the Houston County Water Authority at 334-702-0188 if you get a call or email from someone claiming to be from the Houston County Water Authority and asking for money.
Why do residents in Houston pay water bills?
People in Houston pay water bills because the water company bills the city for helping low-income customers by giving them discounts. Homes that use more than 15 cubic meters of water per month pay full price for any water they use above that amount. This system ensures that everyone pays for their water usage, with subsidies available for those in need.
What is Houston water bill assistance?
The City of Houston’s Water Aid To Elderly Residents (W. A. T. E. R. ) Fund provides assistance with paying water bills for Houston residents. This assistance comes from government grants and the companies themselves.
What is the Houston County Water Authority?
Welcome To The Houston County Water Authority. The Houston County Water Supply Authority is dedicated to a secure and sustainable water future. This unified approach better serves our constituents and conserves our most precious resource. Secure and sustainable water supply for future generations. Water is our most precious resource.
How often does the Houston County water system Bill?
The Houston County Water System bills monthly. Six billing cycles are used for the water system. Here are the first five: Cycle 1 (30 Route): Bills are sent out on the 5th of the month and must be returned by the 20th;
