FirstNet provides specialized wireless service for first responders and public safety agencies. But like any cell phone carrier, you need to pay your FirstNet bill on time each month. Don’t worry – FirstNet offers several convenient ways to view and pay your bill online or through the mobile app.
In this guide I’ll walk through the easy process of accessing and paying your FirstNet bill, including
- Viewing your account and bill details
- Payment options
- Setting up autopay
- Using the myAT&T app
- Getting account support
Knowing how to manage your FirstNet account puts you in control of your wireless spending. So let’s look at how paying your FirstNet monthly bill works.
Access Your FirstNet Account
The first step is accessing your account details and monthly bill info. Here’s how:
If You Signed Up Before August 2022
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Go to firstnetcom and log in with your account credentials
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Click on “My Account” to view billing details and account activity.
If You Have a FirstNet and Family Plan
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Go to att.com and sign in with your FirstNet username and password.
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Select “My Bill” from the menu to see your bill summary, payment history, and account details.
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Or download the myAT&T app and log in to manage your account.
Two first responders on the same plan will each use individual login credentials.
Check Your Bill Details
Once logged into your account online or in the app, you can view:
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Account balance
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Payment due date
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Service charges from the current billing cycle
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Usage details for talk, text, and data
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Pending charges and credits
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PDF copy of your bill statement
Review the billing details closely each month to catch any errors.
Pay Your FirstNet Bill
Now it’s time to pay your bill. FirstNet offers several payment options:
Pay Online
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Select “Make a Payment” on your bill summary page.
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Enter your payment details including the amount to pay.
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Use a credit card, debit card, AT&T prepaid card, or checking account.
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Confirm payment details and submit.
Pay in the myAT&T App
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Tap the “Make Payment” button on the Bill Summary screen.
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Select a saved payment method or enter new card details.
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Review payment info and complete the payment.
Pay by Phone
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Call 800-574-7000 to reach FirstNet customer support.
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Specify that you want to make a bill payment.
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Have your account number, amount due, and payment method ready.
Pay by Mail
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Send a check or money order to the payment address printed on your bill.
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Allow 7-10 days for mailed payments to process.
Pay at AT&T Store
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Visit any AT&T retail location with your bill or account number.
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Make a payment in-store via cash, card, or check.
Setup Autopay
For convenience, you can enroll in autopay:
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Your bill is paid automatically each month on the due date.
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Autopay can be set up online or in the myAT&T app.
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Your default payment method on file will be charged monthly.
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You can cancel or change autopay anytime.
Autopay prevents late fees caused by forgetting a payment!
Get Support for Your FirstNet Account
If you need help with your FirstNet account and billing, contact customer support:
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Call 800-574-7000 and say “representative” to speak to an agent.
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Chat online with support through your account portal or the myAT&T app.
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Visit any AT&T store for in-person account assistance.
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Contact @ATThelps on Twitter for quick account questions.
The FirstNet support team is available 24/7 to help with any billing issues.
Manage Your FirstNet Account with Ease
And that covers the simple process to access and pay your monthly FirstNet wireless bill. With convenient online and mobile options, keeping up with your account is quick and easy. Enroll in autopay to prevent ever missing a payment.
Be sure to review your billing details closely each month and contact support if you have any account or payment issues. With FirstNet, you stay connected to the specialized services you need with hassle-free account management!
Use myAT&T to manage your account
FYI: Did you sign up for FirstNet before August 2022 and don’t have a FirstNet and Family plan? You’ll continue to manage your account at firstnet.com.
It’s simple to access or manage your FirstNet or FirstNet and Family account on att.com or with the myAT&T app. Just sign in with your FirstNet user ID and password. Once you do, you can:
If your account includes two first responders, each person will use their FirstNet credentials to access myAT&T.
Heads up: If you live in one of the U.S. Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the Virgin Islands) and have FirstNet, you aren’t eligible for FirstNet and Family. You can still manage your FirstNet account on att.com or with the myAT&T app. If you live in American Samoa, Guam, or the Northern Mariana Islands and have FirstNet, you can only view and pay your bill online. For more help, please contact your dedicated FirstNet resources.
Get the myAT&T appDon’t have the myAT&T app yet?
- Go to att.com/myattapp on your smartphone or tablet
- Text the word myATT to 556699 from any device. We’ll send a link so you can download the app
Sign in to the app using the same ID and password you use to manage your account on
How To Pay Your AT&T Bill Online
FAQ
What is the phone number for AT&T FirstNet bill pay?
How do I access my ATT FirstNet account?
Is there an app for AT&T FirstNet?
How do I pay my FirstNet bill online?
By clicking Submit, you consent to AT&T sending you email about FirstNet services, products and offers at the address you provide, even if you have previously opted out of receiving AT&T marketing emails. Pay your bill online – sign in to FirstNet Central then navigate to Manage Services & Billing. Need more help?
How do I access my FirstNet account?
It’s simple to access or manage your FirstNet or FirstNet and Family account on att.com or with the myAT&T app. Just sign in with your FirstNet user ID and password. Once you do, you can: If your account includes two first responders, each person will use their FirstNet credentials to access myAT&T.
How do I subscribe to FirstNet?
Subscribe today! By clicking Submit, you consent to AT&T sending you email about FirstNet services, products and offers at the address you provide, even if you have previously opted out of receiving AT&T marketing emails. Pay your bill online – sign in to FirstNet Central then navigate to Manage Services & Billing.
How do I view my FirstNet Bill?
You can watch a video explanation to better understand your FirstNet bill. Log in to FirstNet Central and click Quick Help & Tutorials in the top navigation. You can also find additional information regarding your bill. Is my bill available to view in Spanish? Not at this time.
What happens if I don’t pay my FirstNet Bill?
FirstNet bills must be paid by the due date listed on your statement to avoid late fees. If payment is not received on time, you will be charged a $5 late fee per line on your account. Paying late can also result in service interruption if your account becomes past due. Log into your account regularly to stay on top of your balance and due date.
How do I contact FirstNet customer service?
If you need assistance, call FirstNet Customer Service at 800.574.7000. We’re here to help 24/7/365. © 2024 AT&T intellectual property. All rights reserved. FirstNet, First Responder Network Authority and FirstNet logo are registered trademarks and service marks of FirstNet,an independent authority within the U.S. Department of Commerce.
