Paying your Securus bill online is a quick and easy way to keep your account in good standing. Securus offers several methods for paying online so you can choose the option that works best for you. In this article I’ll walk you through the step-by-step process for making an online payment to Securus.
What is Securus?
Securus Technologies is a company that provides communication services for incarcerated individuals. They offer phone calls, video calls, voicemail, email, and more to correctional facilities across North America.
When a friend or family member receives calls or messages from someone incarcerated through Securus, the charges are billed to the recipient’s Securus account. Securus then sends a monthly statement with usage fees that must be paid by the due date
Why Pay Your Securus Bill Online?
Paying your Securus bill online has several advantages:
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Convenience – You can pay anytime, anywhere without having to mail in a check or money order.
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Speed – Online payments post to your account almost instantly, which is much faster than sending a payment by mail.
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Payment History – Logging into your account allows you to view past statements and payment history.
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Account Management – You can manage notifications, update contact info, and more from your online account.
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Avoid Late Fees – Online payments help ensure your bill gets paid on time, avoiding costly late payment fees.
How to Pay Your Securus Bill Online
Ready to pay your Securus bill online? Follow these simple steps:
Step 1: Log Into Your Securus Account
First, you’ll need to access your account on the Securus website.
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Go to securustech.net and click on “Sign In” at the top right.
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Enter your username and password and click “Sign In” to access your account dashboard.
Step 2: Select “Make Payment”
Once logged in, you’ll see some account overview information. To pay your bill:
- Click on “Make Payment” in the upper right section of the dashboard.
This will open the payment page.
Step 3: Enter Payment Details
On the payment page, you’ll need to fill in a few details:
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Payment Amount – Enter the amount you wish to pay. You can pay your full balance due, a partial payment, or any amount you specify.
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Payment Method – Choose whether to pay with a credit/debit card, electronic funds transfer (EFT), or electronic check.
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Payment Details – Enter your payment method details such as card number, security code, and billing address.
Step 4: Submit Payment
Once all details are entered correctly, click “Submit” to complete payment.
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You may need to check a box to agree to the site’s terms and policies.
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Review all details to ensure they are accurate before submitting.
Step 5: Get Payment Confirmation
After submitting, you should see a payment confirmation screen.
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Print or save this for your records if needed.
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The paid amount will now show as a “payment” on your account dashboard.
And that’s it! Your Securus bill payment is now complete. You’ve paid your bill online quickly and easily.
Other Useful Tips for Paying Online
Here are some additional pointers to optimize your online Securus bill payment experience:
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Set up Account Notifications – Get an email or text alert when your monthly statement is ready so you remember to pay on time.
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Save Your Payment Method – Store your card or bank account on your Securus profile so it’s ready to use each month.
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Pay Early – Don’t wait until the due date, as processing can take 1-2 business days. Pay a few days early.
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Check Your Balance – Log in anytime to view your up-to-date account balance and payment history.
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Call Support – If you need help with your online payment, Securus customer support can walk you through the process.
Frequently Asked Questions about Paying Securus Bills Online
What payment methods can I use to pay my Securus bill online?
You can pay your Securus bill online using a credit card, debit card, electronic funds transfer from your bank account, or electronic check. Securus accepts Visa, MasterCard, Discover, and American Express.
Is there a fee to pay my Securus bill online?
No, Securus does not charge any fees for making online bill payments from your bank account or using a debit/credit card. You’ll simply pay the balance amount due.
When can I pay my Securus bill online?
You can log into your Securus account and pay your bill online 24/7. Payments made before 11:59 pm ET each day will post to your account on the same business day.
How long does it take for my online Securus payment to process?
Online payments via credit/debit card or bank transfer usually process within 1 business day. Allow 2-3 business days for electronic check payments to post.
If I can’t log into my account, can I still pay my Securus bill online?
Yes, you can make a one-time payment as a guest through Securus online billing without logging into an account. You’ll just need your account number and last name.
How do I avoid late fees when paying my Securus bill online?
To avoid late fees, make sure to pay your Securus bill at least 2-3 business days before the due date given. This provides time for processing and ensures your payment posts by the due date.
Is paying my Securus bill on their website safe and secure?
Yes, Securus uses advanced encryption and security measures to keep your financial information safe when paying online. Payments are processed through secure online channels.
What do I do if my online Securus payment won’t go through?
If your online payment won’t process, first double check that all billing details entered are correct. If it still won’t go through, contact Securus customer support for assistance troubleshooting the issue.
Can I set up automatic monthly payments for my Securus bill?
Yes! You can log into your Securus account, save your payment method, and enroll in auto-pay to have your bill paid automatically each month. Just make sure funds are available by the monthly due date.
