The Star Model is a useful tool for businesses of all sizes to evaluate their processes, determine what works, and identify areas for improvement. The Star Model helps businesses to identify strengths, weaknesses, and areas for improvement, leading to more efficient processes and improved customer satisfaction. For businesses focused on increasing customer satisfaction, using the Star Model to implement a comprehensive evaluation can be a powerful way to achieve success. In this blog post, we will discuss how businesses can implement the Star Model to their business and the steps necessary to ensure successful implementation. We will cover how to set up the Star Model, how to evaluate the performance of existing processes, and how to identify areas for improvement. With the right implementation strategy and the right tools, businesses can capitalize on the Star Model and take their customer service to the next level.
- Create a Star Model graph. …
- Start with strategy. …
- Move on to the structure. …
- Write down the company processes. …
- Write down the company rewards. …
- Consider how people relate to the company. …
- Share this information with all employees. …
- Re-visit the Star Model as your business changes.
Benefits of the Star Model
Including the Star Model in your business plan has many advantages because it forces you to think about how each component affects the others. The following are a few of the Star Model’s biggest benefits:
What is the Star Model?
A business proposition model called the Star Model has five parts: people, strategy, structure, processes, and rewards. The model views the company as the star-shaped center of the five components. This shows that the company is at the center of all other factors, holding them all together and forming the entire star.
The star’s objective is to visually illustrate how each element depends on the others in order to achieve the overall goals and strategies of the company. This model is sometimes referred to as the Galbraith Star Model, honoring its creator Jay Galbraith, a renowned international authority on strategy and organizational design
How to implement the Star Model in your business
Following these steps will help you apply the Star Model to your company:
1. Create a Star Model graph
As the Star Model is a visual exercise, it may be advantageous to write out each component first. Create five circles, formed into the shape of another circle. Write the name of a component, such as strategy, structure, corporate procedures, corporate rewards, and people, in each of the five circles. You could also put the company name in the graph’s center.
2. Start with strategy
The first circle to consider is strategy. A companys strategy includes its vision, mission and values. It may also include the goals of the company. Before writing the other Star Model components, it may be beneficial to first draft the company strategy. Before writing the one or two lines that sum up the strategy, make a list of the concepts or values that are most crucial to the company.
3. Move on to the structure
The next circle in the Star Model is structure. This is referring to the organizational structure of the business, which includes the types of jobs, the organizational structure, and the various departments that make up the business. You can look back on your plan later to see how it might have affected the structure. You might think about how to modify the structure in light of the strategy. For instance, if your objective is to quickly expand your business, you might require an earlier competitive structure. You might need to increase your hiring budget or bring on more staff.
4. Write down the company processes
The processes circle is the following stage in the Star Model. The flow of information and decisions within a company is referred to as a process. Previous circles, including strategy and structure, affect processes. Determine each necessary process and whether its vertical or horizontal. Vertical refers to processes that relate to budgeting or planning. Horizontal refers to workflow or decision-making processes within an organization.
5. Write down the company rewards
Now its time to consider company rewards. Using a rewards program, a business can achieve its objectives. The Star Model places a high priority on coordinating employee goals with corporate objectives. Consider what rewards are available for employees to encourage productivity. This might include salary, benefits, bonus incentives or even promotions. Examine how each choice fits into achieving the overall objectives of the business.
6. Consider how people relate to the company
People make up the last and most crucial circle in the Star Model. The term “people” refers to the rules or educational initiatives that help a business achieve its objectives. To achieve their short- and long-term objectives, some businesses may need employees with specific training or specialized skills. Employees’ particular abilities or characteristics that enable them to succeed in their roles may also be mentioned.
7. Share this information with all employees
The Star Model must be understood by every employee in order to function properly. When you’ve finished the model’s components, think about how you can apply it to your company. You could incorporate it into training or rely on group meetings to help develop the model. Encourage team members to offer their feedback on each component.
8. Re-visit the Star Model as your business changes
When a business goals change, so may its Star Model. Continue to review the Star Model and adjust as necessary. The Star Model elements might change, for instance, if a company decides to launch a new product instead of expanding into a new market. Additionally, it might be necessary to reevaluate each of these components for updates if the team or organization changes.
Star Model of Organization Design
FAQ
What is the purpose of a star model?
The Star Model consists of five areas: Strategy, Structure, Processes, Rewards, and People. These areas should be linked and aligned to successfully influence the choices and actions of your organization. As a “center of gravity” holding the five areas together, the business model is positioned in the center of the star.
Who developed the star model?
Dr. The Star Model is a framework that Jay Galbraith created in the 1960s. This model offers the framework on which businesses can base their design decisions. This framework consists of a number of design policies that the management of a company can use to regulate and affect employee behavior.
