Your plan includes value, savings and a trusted network to make care easier for you. Have questions about paying your bill or using your member resources? You’re in the right place.
Having your health insurance through Aetna makes paying your bill quick and convenient. You can easily pay online, by phone, by mail or in person. This comprehensive guide will walk through the various ways to pay your Aetna bill so you can choose the method that works best for you
Online Payment
Paying online through your secure Aetna member account is the fastest and most convenient way to pay Here’s how
Set Up Your Account
- Go to Aetna.com and select “Log In”
- Choose “Register” if you’re new
- Enter your member ID number, date of birth and other details
- Create a username and password
- Agree to the terms of use
Once your account is activated, you’re ready to pay your bill.
Make a Payment
- Log into your Aetna account
- Select “Pay Bill” from the menu
- Choose whether to pay your full balance or a partial amount
- Enter your payment details including card number or bank account
- Review the payment summary for accuracy
- Submit the payment
You’ll receive a confirmation email with your payment details. It’s that quick and easy!
Set Up AutoPay
For hassle-free payments, enroll in AutoPay through your Aetna account. Your bill will be paid automatically each month.
To start AutoPay:
- Go to “My Profile”
- Select “AutoPay”
- Enter your preferred payment method
- Check the AutoPay consent box
- Click “Save”
Pay By Phone
Aetna offers several phone numbers for paying your bill over the phone:
- For Medicare plans, call 1-800-525-4602
- For individual and family plans, call 1-888-982-3862
- For employer/group plans, call the number on your ID card
When you call, you’ll need to provide your member ID number, date of birth and payment details. Phone payments can be made 24/7.
Pay By Mail
If you prefer to mail in your payment, simply:
- Make your check or money order payable to Aetna
- Include your member ID number on the check
- Send your payment to the address printed on your bill statement
Be sure to allow 5-7 business days for your mailed payment to reach and process.
In-Person Payment
You can also pay your Aetna bill in person at a local CVS Pharmacy. Just bring:
- Your latest bill statement
- Cash, check or card for payment
Payments can be made at the register during store hours.
Payment Support
If you ever have questions about paying your Aetna bill, help is available:
- Call the number on the back of your ID card
- Chat with an agent through your online account
- Email Member Services for assistance
The Aetna billing specialists are available to help you through any payment issues.
Avoid Late Fees
To avoid late fees, be sure to pay your bill by the due date listed. If mailing payments, allow extra time for delivery. You can also set up text or email reminders through your online account.
Confirm Payment Received
You can confirm your payment went through by checking your account online or contacting Member Services. Payments by bank account can take 2-3 business days to process. Credit/debit payments are typically effective same day.
Paying your Aetna health insurance premiums should be quick and painless. Choose from the available online, phone, mail or in-person options to find the payment method that suits you best.
Questions? We’re here to help.
They can help you find doctors and claim info, check coverage details, look up your member ID and more. Available 24/7 on your member website.
What our members are saying
“Smooth and hassle-free. The cost is affordable, and it covers all of my needs.”
“My plan has very good coverage. Im very pleased with it and the providers who are in network.”
How to Submit a Claim for Reimbursement from Aetna Student Health
FAQ
How do I know if I owe Aetna money?
Log in to your secure member website to watch it now. An EOB is not a bill. This is a list of the medical care you got and how your Aetna® plan benefits are used for those cares. It shows charges, payments and potential balances you may owe, depending on services and treatment you received.
How to set up autopay with Aetna?
What happens if you don’t pay Aetna?
If coverage is terminated due to lack of premium payment, the member will become responsible for paying you. Aetna will pay the claim if the member pays the full amount of the late premium before the three-month grace period ends.
How do I change my payment on Aetna?
I would like to change my payment method. In the portal, go to “View or Update Billing Information.” You can also call customer service at 855-837-6453 (dental) or 855-804-2410 (vision) to do this.
How do I pay my Aetna Medicare premium?
Find your payment options in the information provided to you. Enjoy the ability to choose your Aetna Medicare premium payment option. Pay your premium online, by mail, by phone, or through automatic monthly payments.
How do I pay my Aetna CVS Health Insurance?
Call us at 1-844-365-7373 (TTY: 711) and choose “1. ” Have your credit or debit card handy. Send a check to the address on your monthly bill. Remember to include your payment coupon. Aetna CVS Health | This is health insurance done right. – YouTube Aetna CVS Health | This is health insurance done right.
Who offers Aetna Health Plans?
Health plans are offered or underwritten or administered by Aetna Health of California Inc. , Aetna Health Inc. (Florida), Aetna Health Inc. (Georgia), Aetna Life Insurance Company, Aetna Health of Utah Inc. , Aetna Health Inc. (Pennsylvania), or Aetna Health Inc. (Texas) (Aetna).
Does Aetna pay for doctors who are not in our network?
Some of our plans pay for services from doctors who are not in our network. We pay based on “recognized charges. “Aetna” is the brand name for goods and services offered by at least one company in the Aetna group, which includes Aetna Life Insurance Company and its subsidiaries (Aetna).
Does Aetna pay based on “recognized charges”?
We pay based on “recognized charges. “Aetna” is the brand name for goods and services offered by at least one company in the Aetna group, which includes Aetna Life Insurance Company and its subsidiaries (Aetna). Health benefits and health insurance plans contain exclusions and limitations.
How do I set up an automatic monthly payment?
Set up your automatic monthly payment by calling the phone number on your Member ID card. If you have an employer or group health plan, look at the information given to you to find out how you can pay. Enjoy the ability to choose your Aetna Medicare premium payment option.
