Paying your mobile phone bill on time every month is important to keep your service activated. If you’re a Virgin Mobile customer, you have several convenient options to pay your bill so you never miss a payment. In this comprehensive guide, we’ll walk through the various ways you can pay your Virgin Mobile bill, from setting up autopay to making one-time payments through the My Account app or website.
Overview of Payment Options
Virgin Mobile gives their customers options for how to pay their monthly bills. You can set up your bill to be paid automatically from a bank account or credit card, so you don’t have to do anything. On the other hand, you can pay your bill by hand every month by phone or through the My Account app.
Here are the main ways Virgin Mobile allows customers to pay their monthly bill:
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Auto Pay: Use a credit card or bank account to set up recurring payments. This will make sure that your bill is paid on time every month.
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My Account app – Pay your bill on the go using Virgin’s My Account app for your smartphone. Make one-time payments by debit/credit card.
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Online: To pay a bill with a credit card, go to Virgin’s website and log in to your account.
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Phone—Call Virgin’s customer service number and talk to someone who can take your credit card payment over the phone.
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Online/Phone banking – Set up Virgin Mobile as a payee in your bank’s online banking system or pay by phone.
Now let’s explore each of these options in more detail, including step-by-step instructions on how to set up and use each payment method.
Setting Up Auto Pay
The easiest way to pay your Virgin Mobile bill is to enroll in Auto Pay. This automatically deducts your monthly payment from a specified bank account or credit card. As long as you have the funds available, you don’t have to worry about logging in and manually making a payment each billing cycle.
Here are the steps to set up recurring Auto Pay payments with Virgin Mobile:
Auto Pay Using My Account App
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Download and open the My Account app on your smartphone.
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Sign into your Virgin account within the app.
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Tap on “My Profile” and select the option to sign up for Pre-Authorized Payments.
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Choose whether to pay by bank account or credit card.
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Enter your bank account details or credit card information.
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Review the terms, verify your information, and submit your payment details.
Auto Pay on Virgin Mobile Website
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Go to virginplus.ca/preauthsignup and log into your account.
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Select either “Credit Card” or “Bank Account” as your payment method.
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Enter your credit card details or bank account information.
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Agree to the authorization to allow recurring payments.
That’s it! Virgin will now withdraw your monthly payment automatically going forward. Just make sure you have the funds available by your bill’s due date.
Paying One-Time Through My Account App
The My Account app allows Virgin Mobile customers to quickly pay their bill or make a one-time payment from their smartphone. Just download the app and log into your account.
Follow these steps to make a one-time bill payment in the My Account app:
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Download and open the My Account app on your device.
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Tap on “Pay Now” from the main screen.
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Enter the payment amount you wish to pay.
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Select your payment method – either a saved credit card or enter a new one.
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Review the details and submit your payment.
The app provides a fast, secure way to pay your bill on the go without having to log into Virgin’s website. As long as you have your credit/debit card information stored in the app, making a payment only takes a few taps!
Paying Online Through Virgin Mobile Website
To make a one-time payment through Virgin’s website, follow these steps:
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Go to virginplus.ca/paybill and log into your account.
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Enter the amount you want to pay.
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Input your credit card details. Make sure your card is issued by a Canadian financial institution.
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Verify the payment details and submit.
Virgin will process the payment and you’ll see it reflected on your next bill. Log into your account online anytime you need to make a manual payment. Just have your credit card ready.
Paying By Phone
If you need assistance or prefer to speak with someone directly, you can call Virgin Mobile’s customer service line at 1-888-999-2321 and make a payment over the phone.
Here is the process to pay your Virgin Mobile bill by phone:
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Call Virgin Mobile’s customer service line and select the billing and payments option.
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Speak with a customer service agent and inform them you want to make a bill payment.
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Verify your Virgin Mobile account information.
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Provide your credit card details to the agent.
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Confirm the payment amount and authorize the charge.
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Receive a confirmation number for your records.
Paying by phone allows you to get help from a customer service rep if you have any questions about your bill amount or payment due date. Just make sure to only provide sensitive payment information to legitimate Virgin Mobile employees.
Paying Through Your Bank
Many banks today provide online bill pay options from your bank account. You can set up Virgin Mobile as a payee and schedule one-time or recurring payments. The steps vary by financial institution, but here is one example:
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Log into your bank’s online banking website or mobile app.
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Locate the bill pay or payments section.
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Choose the option to add a new payee and enter Virgin Mobile’s details. You’ll need your 14-digit Virgin account number.
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Select whether you want to make a one-time payment or set up recurring payments.
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Enter the payment amount and processing date.
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Review and submit the payment request.
The bank will transfer the funds to Virgin on the specified date. Payments made through your bank account can take between 2-5 business days to process, so make sure to schedule it several days before your bill due date.
Payment Tips and Reminders
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When setting up Auto Pay, carefully check that your credit card or bank account details are all correct before submitting to avoid declined transactions or having your account become delinquent.
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If your credit card on file for Auto Pay expires or is lost/stolen, update your payment information with Virgin Mobile right away.
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Schedule one-time online or phone banking payments early, at least 5 business days before your bill due date.
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Save your credit/debit card information in the My Account app for faster one-time payments.
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Contact Virgin Mobile customer support if you ever have questions or issues with making a payment.
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Set payment reminders on your calendar or phone so you don’t forget your bill due dates each month.
Paying your Virgin Mobile bill doesn’t have to be a chore every month. Hopefully this guide provided you with a better understanding of the flexible options available and simple steps to complete the payment process online, on your phone, or via autopay. Set up Auto Pay to stay on track and maintain an active account! Let us know if you have any other questions about paying your Virgin Mobile bill.
How To Pay Virgin Mobile Bill Online (2024)
FAQ
What happens if you don’t pay your Virgin Mobile bill?
If you don’t pay within 30days of the bill date, you will be charged interest on the balance owing, at the interest rate of 3% per month (42. 576% per year), calculated and compounded monthly from the bill date (“Late Payment Charge”).
Can you pay at Mobile bill online?
Digital payments can save you $10 if you pay as a guest without logging in or pay someone else as a guest. This is true for both consumer and business accounts with up to 20 lines. Paying online from your T-Mobile account. Get your bill and payment options or view and download past bills.
How do I make a Virgin Media payment?
Alternatively, you can download the My Virgin Media app onto a compatible iPhone or Android mobile handset and make credit or debit card payments when you’re on the move. You can call our dedicated payment service on 0800 064 3777. Just make sure you have your Account number and Area reference number to hand.
What are Virgin Mobile usage charges?
There will be a few days between when you sign up for Virgin Mobile and when you get your first bill. This will cover the cost of your plan for the first month, along with any upfront costs. After this, you’ll be billed monthly, with your bill being created on the same date each month*.
How do I keep up with my Virgin Media bills?
The easiest way to stay on top of your bills is by setting up a Direct Debit. This means that your payments will leave your account on a monthly basis automatically. You can set up a Direct Debit by logging in, or signing up, to your My Virgin Media account. You can also easily make a one-off card payment online without setting up a Direct Debit.
What if my Virgin Media payment is not showing?
If your payment still isn’t showing after the usual processing time, then contact us and we’ll get it sorted. What will I need to prove I’ve made a payment? Note: If the payment wasn’t made to a Virgin Media bank account, you’ll need to chat to your bank. If your payment is late, we may need to charge you a late payment fee of £7. 50.
What if my Virgin Media payment is late?
Note: If the payment wasn’t made to a Virgin Media bank account, you’ll need to chat to your bank. If your payment is late, we may need to charge you a late payment fee of £7. 50. You might also find your Virgin Media services restricted. This means your broadband speed may be slowed, or you might be restricted to the Freeview channels only.
Do I need to pay for Virgin Media Finance?
Don’t worry, you won’t need to pay anything yet, as it’s been covered by your credit agreement with Virgin Media Finance Ltd. Instead, you’ll pay for it in monthly instalments over the life of your contract. These instalments will be collected by a separate Direct Debit.
