As a NYSEG customer for over 7 years, I’ve learned the ins and outs of paying my electric and gas bills conveniently. Below I’ll walk through the main ways I pay my NYSEG utility bill every month including online by phone, by mail, and more.
Whether you prefer automatic payments, the NYSEG app, mailing a check, or another method, read on for a full guide to paying your NYSEG bill quickly and easily.
Paying Online Through My NYSEG Account
Paying online through My Account on nysegcom is my favorite way to pay. I just log in, go to My Bill, and make a payment by bank account or card in minutes.
Pros of paying online:
- Fast and easy payment 24/7
- Store payment info for quicker future payments
- Get text alerts when a payment posts
- Access payment history and billing statements
I love the convenience of paying on the NYSEG website anytime. It takes just a few clicks!
Using the NYSEG Mobile App to Pay
When I’m on the go, I often use the NYSEG mobile app to pay my bill. I open the app, tap Pay Bill, enter my payment info, and get instant confirmation.
Benefits of paying through the app include:
- Make quick payments with Apple Pay, stored card, or new card
- Access billing history and account info
- Receive payment receipts right in the app
- Pay from anywhere conveniently
The intuitive NYSEG app makes it simple to pay up in just minutes!
Paying My NYSEG Bill by Phone
I occasionally call NYSEG to pay my bill when I want to speak with an agent or utilize the automated system.
To pay by phone, I can:
- Call 800-600-2275 to use the automated payment system
- Choose checking account or card payment options
- Call 800-572-1111 to speak with a customer service agent
- Available Monday-Friday 7am-7pm
- Provide account number and payment info
- Get instant payment confirmation
The phone payment options offer flexibility when I don’t have online access.
Paying by Mail With Check or Money Order
I mail my NYSEG payment when I want to pay by check or need to meet a cancellation notice deadline.
For regular bills, I mail my check to:
NYSEG
P.O. Box 847812
Boston, MA 02284-7812
For cancellation notices, I mail my check to the payment address listed on the notice. This ensures my payment arrives on time.
Setting Up Automatic Payments
My favorite bill pay method is enrolling in AutoPay through My Account. This automatically withdraws my NYSEG payment from my bank account each month.
To set up AutoPay:
- Log into My Account and go to Billing > Payment Options
- Select AutoPay
- Enter bank account details
- Pick a withdrawal date
- Review and submit enrollment
AutoPay guarantees I never miss a payment or deal with lapsed coverage again!
Avoiding Late Fees and Lapsed Service
To prevent late fees and a disruption in my electric and gas service, I:
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Enrolled in automatic payments
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Update my contact info to get NYSEG billing alerts
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Review statements to pay a few days before the due date
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Call NYSEG immediately if I need an extension
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Pay any cancellation notices by the deadline
Staying organized prevents the stress of lapsed utility coverage or late payment fees.
NYSEG customers continue to voice concern after high bill costs
FAQ
Where can I go to pay my NYSEG bill?
You can pay at any of our approved pay agents, like any Walmart or Kmart store in the country, and your payment will be sent the next business day. There is no convenience fee at our approved pay agents.
Does NYSEG accept credit cards?
You can pay your NYSEG bill with a credit or debit card. If you’d rather use a credit card, you can do that.
How long does it take NYSEG to process payments?
Payments made after 6:00 p. m. , EST, or over the weekend, will be processed on the next business day. Please pay your bill before the due date to avoid late payment charges or service disconnection. We cannot guarantee a payment made online will avoid late payment charges or service disconnection.
How do I pay my NYSEG Bill?
You can use an approved pay agent to pay your NYSEG bill in person. You can find authorized pay agents at any Walmart or Kmart. They can process your payment and have it posted to your account the next business day. You can pay with cash, money orders, or debit cards that need a PIN code (some may also take checks).
Can I pay my NYSEG bill with a gift card?
Please note: Gift cards are not accepted by third-party pay agents. Gift card payment can take up to two weeks to process. Explore ways to pay, receive and manage your NYSEG bill. Pay your bill online, or learn about other ways to do it with our mobile app, AutoPay, or by going to a store and paying in person.
What if I make a late payment on my NYSEG Bill?
Remember that it takes three business days for the payment to show up in your account. This means that you should make the payment at least three business days before the date on your bill that says you are late on a payment. Contact NYSEG customer service at 1-800-572-1111 if you make a mistake on your payment and/or need assistance.
What if I can’t pay my NYSEG Bill?
You can make an alternative payment plan by calling 1-888-315-1755 if you think you won’t be able to pay your NYSEG bill or if you have already been given a notice to terminate your service. Budget billing enables you to spread out your bill equally over the year.
Can I pay NYSEG by credit or debit card?
Take note that NYSEG uses KUBRA, a safe third-party service, to handle credit and debit card payments if you’d like to pay with a credit or debit card. You can pay online, on KUBRA’s website or through the NYSEG website (which will direct you to KUBRA).
What if I make a mistake on my NYSEG Bill?
Contact NYSEG customer service at 1-800-572-1111 if you make a mistake on your payment and/or need assistance. NYSEG’s Autopay electronic funds transfer is a recurring payment plan for your electric and/or gas bill. It’s how NYSEG takes the bill payment amount out of your bank account 23 days after sending you the bill.
