How To Pay Your Shentel Bill: A Step-By-Step Guide

It is important to pay your Shentel bill on time every month so that your phone, internet, and TV services work well. It’s quick and easy to pay your Shentel bill because there are several easy payment options. This step-by-step guide will show you how to pay your Shentel bill in person or online.

Overview of Shentel Bill Payment Options

Shentel offers several payment options to fit your needs

• Online – Pay instantly 24/7 using My Account at shentel,com, This is the fastest and most convenient way to pay

• By Phone – Call 1-800-SHENTEL (1-800-743-6835) to pay with a Shentel agent.

• By Mail – Send a check or money order payable to Shentel with your payment stub.

• In Person – Visit any Shentel Customer Care Center during business hours to pay with cash, check, or money order.

• Auto Pay – Set up recurring monthly payments from your bank account or credit card.

• Prepaid Cards—You can pay online or over the phone with a Visa, Mastercard, or Discover prepaid debit card.

With multiple options, you can choose the Shentel payment method that’s easiest for you each month. Keep reading for more details on each payment option.

Paying Your Shentel Bill Online

The fastest, most convenient way to pay your Shentel bill is online through My Account. Here’s how to pay your bill online in just a few quick steps:

1. Go to shentel.com and click on “My Account” in the top right corner.

2. Log in using your Shentel username and password. If you don’t have an account, click “Register” to set one up.

3. On the My Account homepage, scroll down to the “My Bill & Usage” section. Click on “View & Pay Bill”.

4. On the Bill & Payments page, click the “Pay Now” button for the current bill.

5. Enter your payment amount and select your payment method. Options include credit/debit card, checking account, Visa/MC prepaid card.

6. Enter your payment details and billing information. Make sure all info is correct.

7. Click “Continue” then “Submit Payment” to complete your online payment.

8. You’ll receive a confirmation page and email with your payment details.

Paying online is easy, fast, and secure. Your payment will be processed instantly. Just be sure to log in and pay your bill before the due date each month to avoid any late fees.

Paying Your Shentel Bill By Phone

You can also easily pay your Shentel bill over the phone with their automated payment system.

To pay your Shentel bill by phone:

1. Call 1-800-SHENTEL (1-800-743-6835).

2. When prompted, select the “Pay Bill” option.

3. Enter your 10-digit Shentel phone number when requested.

4. Follow the voice prompts to enter your payment amount and select your payment method. You can pay with a debit/credit card, checking account, or prepaid card.

5. Enter your payment details such as card number, security code, and billing zip code.

6. Stay on the line to get a confirmation number for your payment.

7. Make a note of the confirmation number and payment details for your records.

Paying by phone is quick, easy, and available 24/7. Just call the Shentel payment line anytime to pay your bill.

Paying Your Shentel Bill By Mail

To pay your Shentel bill by mail, simply send your payment stub and a check or money order to:

Shentel
PO Box 459
Edinburg, VA 22824

Be sure to:

• Make your check or money order payable to Shentel.

• Include your payment stub to ensure proper crediting.

• Write your Shentel account number on the check memo line.

• Mail your payment at least 5-7 business days before the due date.

Mailed payments take longer to process so make sure to send your payment early to avoid late fees. Be sure to only send checks or money orders – do not mail cash. Once received, your mailed payment will be credited to your account, usually within 5-7 business days.

Paying Your Shentel Bill In Person

For in-person bill payment, you can visit any Shentel Customer Care Center during regular business hours. Shentel has several local offices in Virginia, West Virginia, Kentucky, and Maryland.

To find the nearest Shentel office location, visit shentel.com/contact-us.

At a Shentel office, you can pay your bill in cash, by check, or with a money order. Be sure to bring your payment stub. You’ll receive a receipt for your records.

If you pay in person, you can talk to a Shentel agent in person about any questions you have about your bill. To pay in cash or check, just go to a nearby office during regular business hours.

Setting Up Auto Pay for Shentel Bill

For maximum convenience, consider enrolling in Auto Pay to have your Shentel bill paid automatically each month.

With Auto Pay:

• Your monthly Shentel bill is paid on the due date by automatic withdrawal from your bank account or credit/debit card.

• You avoid late fees since it’s paid on time automatically.

• You get a discount of $2 off your monthly bill.

To enroll in Auto Pay:

1. Log into My Account and go to Billing > Auto Pay.

2. Select bank account or credit/debit card.

3. Enter your details and preferred payment date.

4. Review and submit the authorization form.

Once set up, you don’t have to do anything each month – your Shentel bill will be paid on time automatically via your selected payment method. It’s an easy, convenient way to stay on track and get a nice discount too!

Paying Your Shentel Bill With a Prepaid Card

Another handy option is to pay your Shentel bill using a Visa, Mastercard, or Discover prepaid debit card. Prepaid cards can be purchased at many retailers.

To pay with a prepaid card:

• Register your prepaid card’s info just like a credit or debit card.

• Use it to pay your bill online through My Account.

• Pay over the phone by entering your prepaid card number.

Using a prepaid card works just like any other debit or credit card. Just register the card details with Shentel and you’ll be able to easily pay your bill online, by phone, or at a Shentel office. It gives you flexibility and convenience!

Getting Help With Your Shentel Bill

If you have any questions or concerns about your Shentel bill, customer service is here to help:

• Call 1-800-SHENTEL (1-800-743-6835) to speak to a representative.

• Live chat with an agent on shentel.com.

• Visit a Shentel Customer Care Center and talk to the team.

The helpful Shentel customer service team can:

• Explain charges and services on your bill.

• Review or adjust your services.

• Set up payment plans for past due balances.

• Resolve any billing issues or disputes.

Do not hesitate to reach out to Shentel customer support if you need assistance with understanding or paying your bill each month.

Key Takeaways on Paying Your Shentel Bill

• Pay your Shentel bill easily online, by phone, by mail, in person, or on Auto Pay.

• Paying online via My Account is the fastest, most convenient option.

• Call 1-800-SHENTEL or use the automated phone system to pay by phone.

• Mail in a check or money order with your bill stub to pay by mail.

• Visit a Shentel office to pay in person with cash, check, or money order.

• Enroll in Auto Pay to have your bill paid automatically each month.

• Contact Shentel customer support if you have any billing questions or need help.

Paying your Shentel bill on time is important for uninterrupted service. Use these convenient payment options and tips to easily pay your Shentel bill each month. Consistently paying on time can also help maintain a good payment history. If you have any billing issues or need assistance, Shentel’s helpful customer service agents are ready to provide solutions and guidance.