Preparing for Your Interview at Included Health

Landing an interview at Included Health is an exciting opportunity. Included Health, a leader in LGBTQ healthcare, is doing a great job of making sure that all of its health services are available to everyone. Included Health is thought to be one of the best places to work in healthcare right now because it values diversity, fairness, and employee happiness.

However, competition for jobs there is steep. Thorough preparation is key if you want your Included Health interview to stand out. This article provides everything you need to know to crush your upcoming interview and land your dream job at this cutting-edge company.

Overview of Included Health

Let’s look at some important facts about Included Health before we get to the interview questions:

• Founded in 2016 and headquartered in New York City
• Operates over 20 health centers across 15 states
• Specializes in serving LGBTQ+ patients but welcomes people of all gender identities and sexual orientations
• Ranked #42 on Fortune’s 2022 “Best Workplaces in Healthcare” list
• Known for inclusive culture, comprehensive benefits, and employee development programs

Included Health takes pride in hiring candidates passionate about their mission of providing accessible, non-judgemental healthcare When preparing for your interview, keep their core values of diversity, equality, and inclusion front of mind.

The Included Health Interview Process

The Included Health interview process typically involves:

• Initial Phone Screening A 30 minute call with an HR representative reviewing your resume and experience Helps determine overall job fit.

• An hour-long video interview where you talk about your skills and qualifications for the job. Usually involves both behavioral and technical questions.

• In-Person Interviews: For senior positions, this can involve multiple interviews up to 4-5 hours with various stakeholders like hiring managers and potential team members. Includes more in-depth behavioral, technical and case study questions.

• Assessments (for some roles): May include skills/cognitive assessments, personality tests, writing samples, or presentations. Helps further evaluate capabilities.

Throughout the process, Included Health assesses not only your hard skills but also cultural fit. Qualities like communication, collaboration, and commitment to diversity are strongly valued.

Common Included Health Interview Questions and How to Answer Them

Here are some of the most frequently asked Included Health interview questions, along with tips on how to prepare winning responses:

1. Why do you want to work at Included Health?

This question tests your understanding of Included Health’s mission and values. The interviewer wants to see that you have done your research and are genuinely excited to contribute to the company’s goals.

Tips:

• Review Included Health’s website, press releases, news articles, and other materials to gain insights into their culture and initiatives.

• Highlight specific things that excite you about their approach to LGBTQ+ healthcare, diversity programs, employee benefits, etc.

• Share how your own values/experiences align with their commitment to inclusion and employee satisfaction.

• Avoid generic answers—tailor your response to Included Health specifically.

Sample Response: I’m excited to work at Included Health because of your groundbreaking efforts in making healthcare more accessible and welcoming for LGBTQ+ patients. Your health centers feel like safe, judgement-free zones where people can get care tailored to their specific needs. I’m also impressed by your employee resource groups, diversity training programs, and initiatives like the Gender Affirmation Project. My personal passion for health equity makes me want to be part of the Included Health team working to drive real change in our healthcare system.

2. How would you handle an angry patient complaining about their experience?

Providers often face frustrated patients. This tests your patient-centered care philosophy and empathy.

Tips:

• Avoid saying you will be defensive or blame others. Show you’ll take responsibility.

• Demonstrate you’ll actively listen without judgment and then work collaboratively to resolve their complaint.

• Give a real example if you have one or describe how you would handle this hypothetically.

• Emphasize patience, compassion, and a commitment to improving their experience.

Sample Response: If faced with an angry, complaining patient, I would first listen attentively without interrupting them. I’d acknowledge their feelings by saying something like “I understand why this situation is upsetting. I want to help make this right.” Then I’d ask questions to fully understand what happened and why they felt wronged. If it was an error on our part, I’d take accountability and offer a sincere apology. Either way, my focus would be on resolving the complaint respectfully, coming up with solutions so it doesn’t happen again. I’d also thank them for voicing their concerns as it helps us continually improve. My goal would be for the patient to feel heard, valued, and confident we will address their issues.

3. Tell us about a time you successfully led a team. What challenges did you face and how did you overcome them?

This behavioral question assesses your leadership skills. They want to hear a specific story highlighting your abilities.

Tips:

• Pick an example that showcases your leadership strengths. Perhaps how you empowered your team or spearheaded a new initiative.

• Set the context with background on your team, role, and the challenge faced.

• Share the systematic, collaborative approaches you took to overcome obstacles.

• Spotlight metrics/results that proved your success as a leader.

• Focus more on your team than yourself—avoid the appearance of taking sole credit.

Sample Response: As a project lead at my previous company, I was tasked with heading up the launch of a new patient portal feature for our website. Our team faced tight deadlines and coordination challenges since different groups were responsible for the frontend, backend, and UI design. To tackle this, I first brought all subgroups together to outline deliverables, set timelines, and create standards for working together. When we encountered a major bottleneck with backend development, I organized pair programming sessions which enabled knowledge sharing between developers. We also had daily standups to improve communication and transparency. As a team we brainstormed creative solutions, like shifting priorities to frontload visual design while backend work was in progress. With this collaborative problem-solving approach we successfully launched the complex new portal on time, with very positive user feedback on the experience.

4. How do you stay up-to-date on the latest trends and best practices in healthcare?

Healthcare changes rapidly. This question reveals if you’re committed to continuously building your knowledge and skills.

Tips:

• Give examples of professional development activities you engage in like courses, conferences, reading journals, etc.

• Share how you’ve applied cutting-edge learnings in past roles through updated programs, policies or strategies.

• If newer to the industry, discuss your eagerness to learn and passion for expanding your healthcare knowledge.

• Emphasize that you consider learning to be an ongoing process, not a one-and-done activity.

Sample Response: I make a point to continually expand my healthcare knowledge through activities like taking online courses on platforms such as Coursera, reading respected industry publications like Modern Healthcare, and attending local conferences when possible. For example, after completing a course on social determinants of health, I was able to educate my team on this topic and incorporate assessments of social needs into our patient screening process. I also listen to healthcare podcasts during my commute to stay apprised of the latest innovations. I have so much more to learn, and I look forward to immersing myself in Included Health’s knowledge-sharing programs. My goal is to absorb as much as I can from my colleagues here and implement new ideas to enhance patient experiences.

5. Tell us about a time you made a mistake at work. How did you handle it?

This question tests your accountability, reflection skills, and commitment to improvement after mistakes.

Tips:

• Pick an example that showcases humility, responsibility-taking, and your resilience after a setback.

• Avoid excuses—be clear the error was your fault without blaming external factors.

• Share any earnest reflections on what you could have done differently and your key lessons learned.

• Emphasize the mature, proactive actions you took post-mistake and how you changed your approach going forward.

• Focus on the positive takeaways rather than just the mistake itself.

Sample Response: Early in my career as a medical assistant, I made the mistake of entering patient visit notes under the wrong person’s file. I didn’t double-check the name and wrongly assumed the notes matched the file I had open. As soon as I realized my error, I immediately alerted my supervisor and took accountability. We informed the patients impacted and promptly corrected all records. After reviewing the steps that led me astray, I realized I needed to be more meticulous in verifying patient identities before inputting any data. My supervisor and I put checks in place, like reading patient names aloud before entry. While it was a difficult learning experience, it taught me the critical importance of accuracy in healthcare record-keeping—a lesson I’ll carry with me throughout my career.

6. How would you approach developing more inclusive policies and practices within our organization?

Inclusion is central