The Easiest Way to Pay Your Indiana Michigan Power Bill by Phone

Paying your electric bill should be simple and convenient Indiana Michigan Power offers several easy phone payment options so you can pay your bill quickly without ever leaving home Read on to learn the fastest ways to pay your Indiana Michigan Power bill by phone,

Overview of Payment Options

Indiana Michigan Power offers three main ways to pay your bill over the phone

• Call Indiana Michigan Power directly at 1-800-311-4634

• Use the automated phone payment system by calling the same number.

• Call the third party payment processor BillMatrix at 1-800-611-0964.

While all three options allow you to pay by phone, there are some key differences between them that you need to know about. Keep reading to learn the pros and cons of each method.

Paying Directly Through Indiana Michigan Power

The most straightforward option is to call Indiana Michigan Power’s customer service line at 1-800-311-4634 and speak to a representative. When you call, let the representative know you want to make a payment on your account.

Pros:

• Talk directly to a customer service agent who can answer any billing questions you have.

• No convenience fees or processing charges.

• Can pay with credit/debit card, checking account or make special payment arrangements.

Cons:

• Limited hours – representatives are only available from 7 a. m. to 7 p. m. local time Monday through Friday.

• Potential long wait times during peak call volume hours.

• Takes more time than automated payments.

Calling directly is your best bet if you need to talk about your account or make a special payment plan. While the first two may work better for quick and easy bill payments,

Using the Automated Phone System

For quick touch-tone bill payments, you can use Indiana Michigan Power’s automated phone system. Just call 1-800-311-4634 and select the “Pay by Phone” option when prompted.

Pros:

• Available 24/7 for payments anytime day or night.

• Fast and easy touch-tone bill payment.

• No extra fees to pay by phone.

Cons:

• Cannot speak to a representative if you have billing questions.

• Can only pay with credit/debit card or checking account.

The automated system is best for fast, simple bill payments when you don’t need to talk to a person. But it lacks some flexibility of the other options.

Paying Through BillMatrix

Indiana Michigan Power has teamed up with BillMatrix, a payment processor, to give customers more ways to pay their bills. To use BillMatrix, call 1-800-611-0964.

Pros:

• Available 24/7 for instant payments anytime.

• Accepts credit, debit, ATM, and e-checks.

• Can handle multiple payments in one call.

Cons:

• $1.95 convenience fee per transaction.

• Cannot speak to an Indiana Michigan Power representative.

BillMatrix is quick and convenient, but does charge a small fee. It’s a good option if you want maximum flexibility in payment types and times.

Key Comparison of Phone Payment Options

What Information You Need to Make a Payment

Regardless of which option you choose, you’ll need to provide a few key pieces of information to complete the phone payment process:

• Your Indiana Michigan Power account number can be found on your bill or in your online account. Have it handy when you call to pay.

• Service address – Your billing address may be different than your service address, so know the address where service is active.

• Payment amount – Have your current balance or payment amount decided before calling.

• Payment method – If paying by card, have it in front of you. For checking payments, know your routing and account numbers.

As long as you have this information ready before calling, paying your bill by phone is quick and hassle-free.

Save Time By Enrolling in AutoPay

While the phone payment options provide convenience, an even easier way to pay your Indiana Michigan Power bill is to enroll in AutoPay. This free service automatically deducts your bill amount from your bank account each month so you never have to worry about making manual payments.

To enroll in AutoPay:

• Log into your Indiana Michigan Power account online or use their mobile app.

• Navigate to “Billing & Payments” then select “Enroll in AutoPay”

• Enter your bank account information and confirm your enrollment.

Once setup, AutoPay will draft your monthly bill payments so you can skip phone payments altogether!

Don’t Get Disconnected – Know the Late Payment Policy

Indiana Michigan Power offers flexible payment options for your convenience, but bills still must be paid on time according to the due date. If your account becomes past due, here’s what can happen:

• A 1.5% monthly late fee will be charged on any unpaid balance.

• After 10 days past the due date, a disconnection notice will be sent.

• 30 days past due may result in service disconnection unless payment arrangements are made.

• A reconnection fee of $36.00 will apply if service is disconnected.

Avoid these fees and potential disruption of your electric service by paying on time. Use the quick phone payment options to stay current on your bill.

Get Payment Assistance If Needed

If you’re struggling to keep up with your electric payments, Indiana Michigan Power offers several assistance programs to qualified customers, including:

• Bill payment extensions and payment plans

• Energy efficiency programs to help lower your bills

• Reduced monthly payments through Average Monthly Billing

• Lower income discounts like the Energy Assistance Program

Contact a customer service representative to discuss bill payment assistance options that meet your needs.

In Summary

Paying your Indiana Michigan Power bill is fast and convenient by phone. Just call 1-800-311-4634 to pay using the automated system anytime or speak to a representative during business hours. You can also call BillMatrix at 1-800-611-0964 for expanded payment options 24/7. Have your account and payment information ready when you call to quickly take care of your bill. Enroll in AutoPay to avoid manual payments altogether. Don’t wait too long to pay, or late fees can apply. And if you need help with bill payments, be sure to ask about financial assistance programs.