Infinite Energy is a retail energy provider that provides natural gas and electricity plans to residents in Florida, Ohio, Georgia, New Jersey, and Texas. Founded in Gainesville, Florida, the company also recently acquired the Gwinnett Center in Duluth, Georgia, and named it the Infinite Energy Center (Infinite Energy Arena). Hereâs everything you need to know about Infinite Energy, along with their rates, energy plans, and pricing.byAmanda SmithPosted December 11, 20228m Read
Paying your energy bill each month doesn’t have to be a hassle. Infinite Energy makes it easy and convenient to view and pay your bill online Their user-friendly system allows you to quickly handle this regular task from the comfort of your home
I’ve been an Infinite Energy customer for years. In this article, I’ll walk through the key benefits of using their online bill pay and share tips for getting the most out of it. Whether you’re looking to simplify your monthly finances or want more flexibility in how you pay, read on to learn why Infinite Energy’s online system is worth checking out.
Access Your Account Anytime, Anywhere
The beauty of paying bills online is that it can be done wherever and whenever it’s most convenient for you. As long as you have an internet connection, you can log into your Infinite Energy account 24/7.
I like to review my bill and schedule payments on weekends when I have more free time. But if you prefer to handle it during your lunch break or right when you get a notification that your bill is ready no problem. You’ll always have instant access through the Infinite Energy website or mobile app.
This around-the-clock availability makes it easy to stay on top of your account. You don’t have to wait for your paper bill in the mail or call during limited business hours. Just log in whenever it fits your schedule.
Review Usage and Charges
One of the handiest features of the online system is the ability to view detailed breakdowns of your monthly usage and charges. This transparency helps you understand exactly what goes into your bill.
Within your account, you can see your current charges compared to previous bills. There’s also a usage graph that shows your electricity consumption patterns over time
Having this data empowers you to identify habits that may be driving your bill up and potentially alter them to reduce costs. It also allows you to closely monitor the impact of any energy efficiency measures you implement.
The detailed line-item descriptions for each charge ensure there are no surprises or confusion when your bill arrives. You’ll know right where your money is going.
Receive Important Account Alerts
Along with monitoring your monthly bills, Infinite Energy’s online system provides notifications to help stay informed about your account.
You can opt to receive email or text alerts when your bill is ready, a payment is due, or your payment is posted. These automatic reminders eliminate the chance of forgetting and avoiding late fees.
The system also notifies you of any service-related issues like an outage in your area. Having these updates sent right to your inbox or phone keeps you in the loop.
Flexible Payment Options
When it comes time to actually pay your bill, Infinite Energy offers plenty of convenient payment methods:
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Automatic bank draft – Set up recurring payments directly from your checking or savings account. This ensures your bill gets paid on time without having to remember to initiate payment each month.
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Online check or card payment – Make secure one-time payments by checking account or all major credit and debit cards.
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Pay by phone – Call in your payment info any time of day or night.
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Pay in person – Take your payment to an authorized pay station location.
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Pay by mail – Send a check or money order with your remittance slip.
Having multiple choices allows you to pay your bill however fits your needs each month. The online options like auto-draft and one-time online payments offer maximum convenience. But you can always use more traditional methods like mailing a check if preferred.
Auto-Pay Discounts
Signing up for auto-pay from your bank account not only simplifies bill payment, but it can earn you discounts too. Most Infinite Energy plans provide a $10 credit each month you pay automatically. Over the course of a year, that adds up to $120 in savings!
The auto-pay perk provides an effortless way to knock a few dollars off your electricity costs. Once enrolled, the discounts are applied automatically as long as your monthly auto-draft stays active.
Paperless Billing
For maximum convenience and environmental-friendliness, I recommend enrolling in Infinite Energy’s paperless billing. Along with the $10 monthly auto-pay credit, you’ll get an additional $5 credit by going paperless. That’s $15 in monthly discounts!
With paperless billing, your statements are sent electronically rather than through the mail. You’ll receive an email notification when your bill is ready to view and pay online. This innovation saves trees and eliminates clutter.
Going paperless also ensures you get access to your bill as soon as it’s generated. You avoid waiting a few days for it to show up in your mailbox.
Mobile Access
Infinite Energy’s online bill pay system is mobile-friendly for on-the-go account access. You can view statements, make payments, modify billing settings, and more through their smartphone app.
I like having the ability to quickly log in and pay my bill from anywhere, even if I’m away from my computer. The mobile functionality makes digital bill management that much more flexible.
Enhanced Security
Anytime you share financial information online, security is a top concern. Infinite Energy utilizes industry-standard encryption and firewalls to keep your data safe. You can trust their system to securely accept and store your payment details.
They also give you full control over what payment methods are saved to your account. And you can easily remove any unwanted payment options when needed.
Rest assured safety and privacy are built into every aspect of the digital billing experience. Infinite Energy takes precautions to protect customers’ personal information and prevent fraud.
Continuous Improvements
Infinite Energy regularly enhances their online bill pay system based on customer feedback. They add new functionalities, optimize navigation, and update security protocols.
I’ve noticed ongoing improvements over the years I’ve been a customer. The process of managing my account keeps getting quicker and more user-friendly. It’s clear they value making bill payment as smooth as possible.
Give It a Try!
As you can see, Infinite Energy’s online bill system offers major benefits. It enables you to efficiently handle monthly payments and better monitor your account details. Signing up is quick and easy – simply provide your account number, ZIP code, and email address.
If you’re looking for more flexible, convenient ways to pay your energy bill, I highly recommend giving Infinite Energy’s online options a try. Their digital system can simplify bill management and potentially lower your costs.
Infinite Energy Phone Number and Contact Info
Here is some general contact information:
- Infinite Energy Customer Care â 1-877-604-3489
- Fax Number â 1-866-427-7845
- Mailing Address â Infinite Energy, Attn: Customer Care, P.O. Box #71247, Charlotte, NC 28272-1247
Itâs best to call these numbers with your registered phone number.
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Infinite Energy Plans and Rates
Infinite Energy offers a wide range of electricity plans.
The following are four types of energy plans all Infinite Energy customers can choose from:
- Fixed-Rate Plans: Fixed-rate plans let you pay the same rate for your electricity throughout the term of your energy plan. The plan length can be for 12, 24, or 36-months. We recommend fixed-rate plans because they provide price certainty and minimize risk. But be careful: when your term expires, your rate becomes variable and can go up without notice. Arbor automatically keeps you on the best fixed-rate plan, so you donât have to worry about rate hikes at the end of your term.
- Green Energy Plans: You can opt to get your electricity from renewable sources to reduce your carbon footprints. You can get Renewable Energy Credits (RECs) to ensure your electricity is 100% green and not from any coal, oil, or gas company.
- Protection Plans: You can get coverage for your home and valuables for any energy-saving or electricity-related fixtures.
- Google Nest: You can get exclusive offers for all Google Nest products as an Infinite Energy customer.
Some plans may ask you for a deposit. However, plans available through Arbor never require a deposit.
Bill pay has been made easy
How do I contact Infinite Energy Georgia commercial natural gas?
To contact Infinite Energy Georgia commercial natural gas, please call 877-427-4321. Gas South is proud to welcome Infinite Energy Georgia commercial natural gas customers.
How do I get help with my infinite energy account?
If you need help with your Infinite Energy account, their customer service center is open Monday-Friday, 7 a. m. to 6 p. m. CST. Call 877-604-3489 to speak with a customer service representative. Pay online with a bank account through the Infinite Energy site with no fees. Residential customers can also use Visa, MasterCard and Discover.
When will I receive my final bill from Infinite Energy?
You should expect to receive a final bill from Infinite Energy for your last month of service. Please pay any outstanding Infinite Energy balances directly to Infinite Energy. Once Infinite Energy stops billing, Gas South will pick up billing.
Where can I read customer complaints about infinite energy?
Read customer complaints about Infinite Energy on the Public Utility Commission of Texas website. Infinite Energy invests in the community in three ways: education, energy assistance, and energy conservation. Infinite Energy puts money toward many different educational endeavors aligned with the company’s business goals.
Does Gas South own Infinite Energy?
In a deal mostly based in Georgia and Florida, Gas South bought Infinite Energy’s wholesale and retail natural gas business as well as its customer list. Gas South’s main office will stay in Atlanta, but the company plans to keep a presence in Gainesville, Florida. , where Infinite was founded in 1994.
How do I pay my energy bill online?
Pay online with a bank account through the Infinite Energy site with no fees. Residential customers can also use Visa, MasterCard and Discover. The company offers paperless billing and automatic withdrawal options. Pay in person at Moneygram and Ace Cash Express.