IVR Testing (Number Dialling as per Voice Command Received) Capability powered by AI by TestMagic™
PILOT INTERVIEW Questions And Answers! (How to PASS an Airline Pilot Interview)
1. What is CRM process as Airline Pilot? The systematic and effective use of all available resources to ensure a desirable outcome and completion of the flight. Focusing on communication, teamwork, task allocation, decision-making and situational awareness. The major contributors in the CRM process are: Dispatchers, flight attendants, maintenance, ATC and of course the cockpit crew.
2. What is the MAP on a non-precision approach? Non-precision: MAP is usually visually identified by a capitol and bold “M” in the Jepps or at the end of the solid line on NOS. There are several ways to id the MAP: Published DME at the MAP, Navaid such as the middle marker (MM), or timing from the FAF
3. What is the importance of proficiency in several languages for a pilot? A private pilot may limit himself to knowledge of English good enough to understand control towers. Other pilots, being more publicly involved figures by necessity, greatly benefit from knowing more than one language.
4. What is your Proudest accomplishment? Becoming a pilot and graduating from college as to be the biggest accomplish so far.
5. What is the 1-2-3 rule? Requirements for filing an alternate. 1-2-3: 1hr before to 1hr after estimated time of arrival, the weather must be forecast to be 2000′ ceiling and 3SM vis.
6. What makes a good captain or what do you expect from a Captain? one that is knowledgeable, decisive, conservative and safety conscious, good people skills, superior communication skills, solid piloting skills, can manage stress and avoid confrontation
7. List your qualifications as a pilot? Besides relevant college degree(s), pilots graduate from flying school and participate in annual additional training.
8. What is GRID MORA? It’s an altitude derived by Jepp or provided by state authorities. If derived by Jepp, Grid MORA clear all terrain and structures by 1000′ in areas where highest elevations are 5000′ MSL or lower. MORA values clear all terrain and structures by 2000′ in areas where highest elevations are 5001′ MSL or higher. Grid MORA (State) altitude supplied by the State Authority provides 2000′ clearance in mountainous areas and 1000′ in non-mountainous areas. Also… a +/- denote doubtful accuracy but are believed to provide sufficient reference point clearance.
9. What is the definition of CRM? CRM is a system which allows optimum use of all available resources – equipment, procedures, interpersonal communication, team work – all to promote safety and enhance efficiency in operations
10. What is Vso of your most recent aircraft? Cessna 172 is 41Kts
11. What is the max distance from the runway if you were to circle to land? Depends on your speed
12. Have you applied anywhere else? Just be honest on this one. If you are in the job hunt, it’s normal to apply to several companies. It’s great to tell them that Cathay is your top choice, but it would be suspect to say Cathay is your only choice.
13. What is mach tuck? As the aircraft reaches critical mach the nose of the aircraft tends to pitch downwards due to the flow of air over the wing reaching supersonic speeds producing additional life and center of pressure moving rearward. As the center of pressure moves rearward the elevators become less effective, pushing the aircraft into a potentially unrecoverable dive.
14. What is tower’s NORDO signal to be cleared to land? Steady green
15. What is VMCG? minimum speed control in the ground
16. What is the difference between Blue, Green Airports? blue is IFR (has approaches) green is VFR (no approaches)
17. What is GRADIENT CLIMB? 3%
18. What is VMCA? Minimun Speed Control in the Air
19. What is windshear? its a change on direction and speed of the wind
20. What is MOCA? Minimum Obstacle Clearance that provides obstable clearance between Vor airways. It also ensures VOR coverage 22nm from the nearest VOR
21. What is hyperventilation? hyperventilation is when the body has too much Oxygen and not enough Co2
22. Ever had an emergency? yes, many over the years
23. Pilots have many simultaneous responsibilities during the flight. What can you tell me about this? Pilots navigate the flight, observe and direct the activities of the crew, check instruments, keep an eye on the weather, and monitor altitude and air traffic. Doing all these and more, often simultaneously, requires outstanding multi-tasking skills and power of concentration.
24. What are the max airspeeds in C airspace? 200 KIAS within 4 NM of Primary Class C Airport
25. How would you behave as the pilot of a plane during an emergency? Describe first what your emotional response would be. It is important to demonstrate, preferably through examples, that you can maintain your poise during such events, and that you possess enough presence of mind to activate emergency procedures and delegate duties among crew members as necessary.
26. Where do you see yourself in 6 months? with your company
27. Did you ever have to modify the flight course in the past? Pilots are able to modify the course in flight, if this is dictated by internal or external conditions. This is not a small responsibility and needs careful coordination with control towers and scrupulous attention to detail.
28. What Is V2? takeoff safety speed
29. What Is Max A/s In Class C? Airspeed maximum of 200 knots indicated within 4 nautical or 5 statute miles and 2500 feet above the ground of the primary airport.
30. What Are The Cdi/raim Sensitivities Of A Gps Outside 30nm? Inside 30nm? +- 5 mi +- 1 mi
31. What Is The Effect Of Aft Cg On Performance? rearward Cg gives better fuel efficiency
32. What Is An Lda? a precision approach that is offset from the runway, it may have GS
33. Where Is The Faf On A Vor/ils Approach? On a VOR approach, the FAP is whenever you are established on course inbound and the final decent may be started. For non-precision approaches, the FAF is the “Maltese Cross” and for precision, the arrow which identifies the GS intercept.
34. Why Cape Air? big airline paneer
35. What Kind Of Airspace Is Around Lax? Class B. Very congested airspace.
36. What Is V1? Take off decision speed
37. What is hypoxia? Lack of oxygen to body tissues
38. Why do you like Compass? I like the new modern equipment and I like the fact that it’s got flow through to/ is part of Northwest.
39. What is a squall line? It is a continuous narrow line active of thunderstorms ahead of cold front but can develop far removed of any front. May be too long to detour, too thick to penetrate. It forms very rapidly reach Max intensity in late afternoon or early evening. IT IS THE SINGLE MOST INTENSE WEATHER HAZARD FOR AIRCRAFT.
40. Why do you want to work for Allegiant? growing company, day trips, upgrade potential
41. Why Ameriflight? I’d like to fly cargo and gain the single-pilot IFR experience
42. Did you ever have a problem with an F/O? Yes
43. What is your clearance limit when cleared for the approach and then you loose coms? The published hold on the missed.
44. What is MEA? Minimum En Route Altitude, lowest altitude on that airway that assures obstacle clearance and acceptable navigational reception.
45. What is Definition of V2? Single engine climb speed until safe altitude or clear of obstacles
46. What is Definition of V1? on a balance runway it is the last chance for you to decide not to go if you have and emergency and still stop on the runway according to the air data
47. What is the definition of Hypoxia? Not enough Oxygen
48. What is the seating capacity of the Dash 8 100 and 300 and how many flight attendants you need? DA-100 (37) DA-300 (50) FA 1
49. Tell me the biggest factor as far as fuel conservation goes as it relates to a jet engine? TSFC thrust specific fuel consumption which directly inperpolates to power setting and altitude. Higher you climb the less fuel required. Throttle settings also have a say in conservation and relates more to maintenance issues which is why full throttle takeoffs are rarely done.
50. What qualities make a good captain? Confident, Diligent, Good CRM skills, Good Problem Solver
51. What’s your choice of base? PDX or Seattle
52. World Airways Pilot Interview Questions:
53. Flight Express Airline Pilot Interview Questions:
54. Lion Air Airline Pilot Interview Questions:
55. LAN Airline Pilot Interview Questions:
56. Miami Air International Airline Pilot Interview Questions:
57. Mokulele Airlines Pilot Interview Questions:
58. Ryan International Airlines Airline Pilot Interview Questions:
59. Seaborne Airlines Pilot Interview Questions:
60. XOJET Airline Pilot Interview Questions:
Why did you decide for a career of a pilot?
Say them that you enjoy flying, and that you believe to be a responsible person. You can also say that you have all skills and strengths needed for this type of work. Alternatively you can refer to an experience that motivated you to pursue the career, such as meeting a pilot when you were young, or having passion for aircraft models since childhood.
The key is to convince them that you really want the job, and did not apply just because you’ve already spent a small fortune on your studies and training.
Imagine you are in an empty room with a fan, a bulb and an air conditioning system. There is a switch board on the wall with 32 switches and 2 plug points. You are tasked with testing this setup. Assume you are not given any requirements whatsoever. How would you approach it? What would be your priorities? If you make any assumptions, do state them.
IVR systems are complex. While they offer a wide range of features and functionality such as DTMF tone detection and voice recognition, they also provide different interfaces to other applications, literally rendering countless transactions possible: • Bank account information and payments management • Customer Relationship Managements (CRM) systems • Personal voice mail systems • All reservation systems, including airline reservation and check-in systems and cinema bookings If managing an IVR system isnt challenging enough, consider the complications related to the testing of an IVR system. The Human Element The testing of IVR systems requires a test tool that can simulate the behavior and abilities of the caller – a rather daunting task indeed. Pushing the keys of a phone to send DTMF digits The DTMF tone is the basic unit used to communicate with and take control over an IVR system. A caller sends the DTMF tones by pressing appropriate keys on a touch-tone phone to move through the menu tree of the IVR system. This menu can be a complicated maze of menus, branches and choices. Complex systems of this type require in-depth testing to ensure that customers are not confused or become stuck without a defined exit. Distinguishing between different languages Advanced IVR systems offer caller-selectable languages in which to play announcements. Speaking, listening and understanding voice prompts Many IVR systems do not only accept caller interactions with DTMF tones, they are increasingly capable of recognizing voice prompts spoken by the caller. Rating the voice quality of an announcements IVR system announcements must be of good quality. They must be transmitted clearly to ensure the caller can understand every word. Behavior under load conditions An IVR system can be put under very different load conditions once it is deployed in a live network (e.g., during a tele-voting event, when many callers setup up a call within a very short time). Thus IVR systems must be tested under different load conditions prior to their deployment to ensure: • The IVR system works correctly under real load conditions in a live network. • The IVR system recovers properly from overload conditions • The IVR system is stable over a long period of time Integration of the IVR system in a complete network Since IVR systems do not exist as “island” devices but are always integrated into an entire network, it is important to test them not only as stand-alone components but also as integrated parts of the network.
IVR : Interactive Voice Response 1) Are all of the IVR phone key paths fully functional? Is the user directed to the proper response when a phone key response is entered? 2)If the user hits the wrong phone key, how does the IVR respond? Is the error message played to the user sufficiently clear and does the user know how to proceed? 3)Does the text to speech converter work properly with the supplied information retrieved? How does the converter respond under heavy usage? all the Best…
What is Automation testing?
Automation Testing is a technique using an automation tool to write and execute tester’s test scripts and cases.
The main goal of Automation Testing is to reduce the number of test cases to be run manually and not eliminate Manual Testing altogether.
FAQ
What is IVR testing?
What is IVR process?
- Establish a call with IVR server.
- Wait for certain time duration after call connection.
- Start recording voice prompt from IVR system to file.
- The recorded voice prompts are transferred to the Speech Transcription Server.
Can we automate IVR testing?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
