Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account – like your next pay day.
If you don’t have an online account, you can register for one now – its fast and free! If youre already logged in, you can access Online Bill Payment just below your balance on your Account Dashboard.
Paying bills can be a hassle. Remembering due dates, logging into multiple websites, filling out checks – it takes time and energy that could be better spent elsewhere. That’s why Jackson Energy Authority’s bill pay options are designed for simplicity and convenience. As a municipal utility provider servicing West Tennessee, JEA offers electric, natural gas, water, wastewater treatment, and fiber optic services to over 67,000 customers.
Consolidated Billing
One of the best features of JEA is consolidated billing. Instead of receiving multiple statements and due dates for each utility service, JEA combines everything into a single monthly bill. This makes it easier to budget and eliminates the need to pay bills at multiple times each month. The detailed statement clearly shows the charges for electric, gas, water, wastewater, and broadband internet services.
Payment Options
In addition to consolidated billing JEA offers a variety of payment options to fit different lifestyles and preferences
Online
- Pay bills securely on the JEA website at any time.
- Register your account to view billing history and make one-time payments.
- Enroll in autopay to have payments automatically deducted each month.
Mobile App
- Download the JEA app on your iOS or Android device.
- View your balance, make payments, check outage status and more.
Customer Service Centers
- Visit one of two conveniently located Customer Service Centers in Jackson, TN.
- Pay in person via cash, check, money order or credit/debit card.
- Speak to customer service representatives to resolve issues.
Payment Kiosks
- Stop by a Payment Kiosk located at select grocery stores and pharmacies.
- Pay your JEA bill conveniently when running other errands.
Phone
- Pay over the phone using JEA’s automated Interactive Voice Response (IVR) system.
- Available 24/7 so you can pay on your schedule.
- Send a check or money order via standard mail to JEA’s payment center.
- Use the payment stub from your monthly bill.
- Allow 5-7 business days for mail delivery and processing time.
Automatic Bank Draft
- Authorize JEA to automatically withdraw funds from your checking or savings account each month.
- Deductions occur on your bill’s due date so payments are always on time.
With this variety of bill payment methods, customers can choose the most convenient option for their needs. JEA’s goal is to make paying utility bills fast and easy.
Benefits of Paying Your JEA Bill
What are the advantages of paying your JEA bill promptly each month?
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Avoid Late Fees – Paying your bill by the due date prevents additional late payment fees being added to your account. This saves you money.
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Maintain Uninterrupted Service – If a bill goes unpaid, JEA may disconnect services like power and water. Staying current on payments ensures your utilities keep running smoothly.
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Establish Good Credit – Utility payments are often reported to credit bureaus. Paying on time helps demonstrate you are a reliable borrower and customer.
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Access Account Management Tools – Features like detailed usage analysis and customized alerts require an account in good standing.
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Provide Revenue for Community Improvements – As a public utility, JEA’s earnings go back into the community to support upgrades that benefit all customers.
Assistance Programs
JEA understands that unexpected financial challenges can make it difficult to pay utility bills. They offer assistance programs and extended payment plans to customers facing hardship:
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Budget Billing – Pay a fixed amount each month to stabilize electric costs.
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LIHEAP – Low Income Home Energy Assistance Program helps pay heating bills.
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Project CARE – Donations provide emergency bill payment assistance for limited income seniors and families.
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Payment Arrangements – Set up a personalized payment plan to pay past due balances over time.
Don’t let a utility bill become a source of stress. JEA’s simplified billing and payment options make it easy to pay your monthly charges promptly and avoid any service disruptions. Reach out to their customer service team if you need help managing payments. JEA is committed to serving the West Tennessee community.
Using Your Bank Account
You can pay directly from your bank account.* You will need your banks routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
2022 Jackson Energy Bill Breakdown Video – March 30, 2022
FAQ
Does Jacksonville Electric Authority have an app?
After signing up for JEA MyWay, get the MyUsage app on your phone to set usage alerts and see your balance and usage details.
Where is Jackson Energy Authority headquarters?
Does Jackson Energy have an app?
Manage your utility account anywhere, anytime from a smart device by using the Jackson Energy Authority app. FaceId allows for convenient login and easy-to-use menus provide account information in real-time.
What payment methods does Jackson Energy accept?
Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Swipe machines have been put in Jackson Energy offices so that credit and debit card payments can be made safely. The machines are identical to the ones used in Walmart, Kroger and other major retailers.
What’s new in Jackson Energy Authority’s mobile payment application?
The Jackson Energy Authority’s mobile payment app lets you see and pay your bill, see your past payments, see graphs of your historical usage information, and manage your payments and notifications, among other things. UI enhancements. Various bug fixes and performance improvements.
How do I make a payment at Jackson Energy Authority?
You can make a payment or get help with anything else by going to one of Jackson Energy Authority’s two convenient stores. Payments can be made via a friendly cashier, the drive-thru and a self-service kiosk. Customer Center Midtown Hours of Operation: Walk-In M-F 8am-5pm, Drive-Thru 7:30am-6pm Customer Center North.
Will a payment update my Jackson Energy Authority account balance?
Payments will immediately update your Jackson Energy Authority account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
What is Jackson Energy Authority?
It is a public utility company called Jackson Energy Authority that provides all the main utility services, such as electricity, natural gas, propane, water, sewage, cable TV, the Internet, and phones.
How do I contact Jackson Energy Authority?
In case of an emergency or hazardous condition, call Jackson Energy Authority at 731-422-7500 or call 911. Our support center covers a wide variety of customer needs and services. To submit an inquiry to us via email complete the information below. Responses to these inquiries are usually returned within 24 hours during normal business hours.
