Pay bill, enroll in Auto Pay, enroll in Paperless billing, review usage, and more. Co-op preferred payment option.
Make a one-time payment online. You will need your account number and the last name on the account.
Call to pay over the phone using your account number. We accept VISA, MasterCard, Discover, and American Express. Available 24/7.
Jackson Energy makes it quick and easy for members to pay their electric bill online. The cooperative offers several digital payment options through SmartHub and their website to provide convenience and flexibility. This guide covers everything you need to know about paying your Jackson Energy bill online with a credit card, bank draft or other methods.
Benefits of Paying Your Jackson Energy Bill Online
Paying online provides many advantages over mailing payments:
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Convenience – Pay anytime, anywhere in just minutes from your device.
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Speed – Online payments process instantly to avoid late fees
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Security – Encrypted connections keep your financial data safe
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Accessibility – Those with mobility challenges can pay without traveling
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Simplicity – Easy to set up recurring or one-time payments.
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Control – See real-time account history and usage data.
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Savings – Avoid postage fees and gas costs of in-person payment.
For the most efficient bill payment experience, going online is the best choice for Jackson Energy members.
Jackson Energy Online Account Management
Jackson Energy offers an online platform called SmartHub to provide account access from your computer or mobile device. With SmartHub you can:
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Pay your electric bill immediately with bank draft or card
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View monthly usage and payment history
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Set up recurring auto-pay schedule
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Receive billing notifications
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Report outages and submit meter readings
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Go paperless with electronic billing
Registering for SmartHub gives the full suite of account management features. Use your email and account number to create a free login.
Pay Your Jackson Energy Bill Without Registration
If you simply need to pay your bill online quickly, Jackson Energy lets you do so without logging into SmartHub. Two options are available:
Pay Now
The Pay Now link allows one-time payment by credit/debit card without registration. Just enter your last name and account number to access the payment form.
Pay by Phone
Call toll-free 1-855-938-3482 and follow prompts to pay by phone with your card or checking account info. No registration required.
These guest checkout options offer easy bill payment without account login. However, registered SmartHub access provides the most features.
How to Pay Your Jackson Energy Bill on SmartHub
Follow these simple steps to pay your electric bill through SmartHub:
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Go to jacksonenergy.smarthub.coop or use the SmartHub mobile app.
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Enter your registered email and password.
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Select “Pay Bill” from the top menu.
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Choose a payment amount and method.
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Submit payment and receive a confirmation number.
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Payment is instantly applied to your account balance.
SmartHub offers convenience, flexibility, and instant processing of online bill payments for Jackson Energy members.
Jackson Energy Online Payment Methods
Jackson Energy accepts the following secure online payment methods:
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Credit/Debit Card – Visa, Mastercard, Discover accepted. Convenience fees apply.
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Bank Draft – Connect your checking account to SmartHub for free drafts.
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Phone – Call in card or bank account payments without registration.
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Mobile Check – Use your device camera to scan and pay personal checks.
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PayPal – Securely pay directly from your PayPal account.
Choose the online payment option that best suits your needs and preferences each month.
Auto-Pay Your Jackson Energy Bill
For maximum convenience, set up recurring auto-pay through SmartHub. This securely drafts your electric bill from a payment method each month on the due date. Auto-pay saves time and gives peace of mind your bill is always paid on time.
To enable auto-pay:
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Login to SmartHub
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Go to “My Profile”
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Choose “Auto Pay Program”
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Select payment method and confirm setup
You can cancel or change your auto-pay option anytime. SmartHub sends bill notifications prior to drafting each payment as well.
Other Ways to Pay Your Jackson Energy Bill
In addition to online payments, Jackson Energy also accepts:
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Mail – Send check or money order to PO Box 40, McKee, KY 40447
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In Person – Pay at any Jackson Energy district office or payment kiosk
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Phone – Call toll-free automated payment line anytime
Choose the payment method that works best for your needs each month. Going online provides the ultimate convenience and control.
Avoid Late Fees and Keep Your Account Current
Be sure to pay your Jackson Energy electric bill in full and on time every month. Late payments incur a 5% penalty charge. Failing to pay your bill can eventually lead to power disconnection.
Online payments offer an easy way to stay on top of your electric bill and avoid any late fees. Take advantage of SmartHub and guest checkout options to pay instantly from anywhere. Or set up convenient auto-pay to ensure your bill gets handled each month automatically.
Keeping your Jackson Energy account current is vital for uninterrupted electrical service. Pay online for efficiency, flexibility and peace of mind your electric bill is always paid on time.
Prepaid Billing – Coming Soon
Take control of your due date, budget, and avoid late fees or reconnect fees.
Bill pay has been made easy
FAQ
Does Jackson Energy have an app?
Manage your utility account anywhere, anytime from a smart device by using the Jackson Energy Authority app. FaceId allows for convenient login and easy-to-use menus provide account information in real-time.
Does Jackson EMC do budget billing?
With Jackson EMC’s budget billing program, you can pay the same amount every month and have peace of mind about your budget.
Does Jackson EMC do prepaid?
How do I pay my Jackson Energy Bill?
This link makes it easy to pay your bill, but it doesn’t show you how much you’ve used or give you any other account information. Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Swipe machines have been put in Jackson Energy offices so that credit and debit card payments can be made safely.
What payment methods does Jackson Energy accept?
Jackson Energy accepts bill payment with Visa, Mastercard and Discover credit cards. Swipe machines have been put in Jackson Energy offices so that credit and debit card payments can be made safely. The machines are identical to the ones used in Walmart, Kroger and other major retailers.
Will a payment update my Jackson Energy Authority account balance?
Payments will immediately update your Jackson Energy Authority account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
How do I pay my Jackson Energy Bill at a kiosk?
A new feature on Jackson Energy bills makes paying at a local kiosk easier. Your electric bill now features a QR code for kiosk payments. If you’re paying at a kiosk, simply scan the code and it automatically accesses your account. For directions to any of our kiosks please visit: Kiosk Locations.
How does the Jackson Energy bank draft program work?
Sign up for the Jackson Energy Bank Draft Program, and each month your electric bill will be taken out of your bank account or credit/debit card automatically. Sign up now! Our toll-free payment portal lets you pay your bill 24 hours a day, seven days a week. Call 1-855-938-3482 to make your payment.
What services does Jackson Energy Authority offer?
You can count on the fiber optic network that Jackson Energy Authority built to give you the reliable high-speed internet and phone services you need to stay in touch. You can use the fastest speeds and depend on local customer service to watch your favorite shows and make video calls with family and friends.
