Living in Jacksonville, TX comes with access to reliable water and sewer utilities provided by the city. But it also means having to pay your water bill promptly each month. The city offers several ways to view and pay your bill conveniently. In this guide, I’ll outline the payment options and walk through the process step-by-step.
Overview of Payment Methods
The City of Jacksonville offers various ways to pay your monthly water/sewer bill
- Online through the payment portal
- By phone
- By mail
- In person at City Hall
- At authorized payment locations
- Through bank auto-draft
Below I’ll provide more details on utilizing each payment method so you can decide what works best for you.
Pay Online
The fastest and most convenient way for most customers to pay their Jacksonville water bill is online through the payment portal
https://jacksonvilletx.munibilling.com/custinfo
To pay online
- Login with your account number and PIN
- Select “Make Payment”
- Enter payment amount
- Enter bank account or card details
- Review and submit payment
You’ll receive a confirmation email and your account will update instantly.
Pay by Phone
You can also pay your water bill over the phone by calling 903-586-3510. Have your account number, PIN, and payment info ready. Phone payments process the same day before 3:30pm.
Pay by Mail
If you prefer, you can mail in a payment to:
City of Jacksonville
Attn: Water Billing
315 S. Ragsdale St.
Jacksonville, TX 75766
Be sure to allow 5-7 business days for mailed payments to process. Include your payment stub to expedite application to your account.
Pay at City Hall
You can pay your water bill in person at the City Hall Utility Billing Counter located at:
315 S. Ragsdale St.
Jacksonville, TX 75766
City Hall is open Monday-Friday from 8am-5pm for bill payments.
Pay at Authorized Location
For convenience, you can also pay at an authorized third-party bill payment location like H-E-B Grocers, Walmart, or Amscot. Each charges a small service fee for processing City of Jacksonville water bill payments.
Enroll in Auto-Draft
For easy automated payments, enroll through the online portal to have your water bill paid directly from your bank account each month. Just register your account details and select auto-draft. Your bill will be paid on the due date monthly.
Select the Best Option for You
As you can see, the City of Jacksonville aims to make paying your water utility bill as quick and convenient as possible. Choose the payment method that fits your needs each month. Many residents love the ease of online payments or auto-draft. But having alternatives like in-person payments is helpful too.
Avoid Late Fees
Be sure to pay your water bill before the due date each month to avoid late charges. The city tacks on a 10% penalty for overdue bills. Failure to pay after two billing cycles can result in water service interruption.
Staying current on payments ensures you maintain uninterrupted water utility service. Take advantage of the many flexible payment options offered by the city.
Frequently Asked Questions
Here are answers to common bill pay questions:
What are the ways I can pay my Jacksonville water bill?
You can pay online, by phone, mail, auto-draft, at City Hall, or at authorized third-party locations.
When is my water bill due each month?
Jacksonville water bills are due by the 10th of each month to avoid late penalties.
What if I lost my PIN to login online?
You can call 903-586-3510 to have your PIN reset over the phone after account verification.
Is there a fee to pay by debit/credit card?
The City does not charge a fee for online/phone credit card payments. Third-party processors may assess a small service fee.
What do I do if my bill amount looks wrong?
Contact Utility Billing at 903-586-3510 if your water usage or charges look unusual or inaccurate.
What if I’m going out of town when my bill is due?
You can setup auto-draft or pay early before leaving to avoid late fees on your Jacksonville water bill.
Paying your water bill on time is easy with Jacksonville’s convenient online portal and payment alternatives. Choose the option that works best for you each month.
Water Bill Payment Receiving Policy
Craft-Turney WSC is not / will not be held responsible for any type or form of payment that an individual submits thru the website, pay by phone, or drop box payments. Craft-Turney WSC is not responsible for loose bills or coins placed in drop boxes. Cash payments will only be credited to your account if they are received in a manner that clearly associates the payment with your account. A sealed envelope containing your payment, name, and account number or address is the best way to ensure cash payments will be credited to your account.
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five to seven business days before the due date specified on your bill.
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy. We also have two drop boxes: one is a walk up drop box directly on the building to the right of the front door while the other is a drive up drop box located behind the rose bushes.
Online Bill Payment
If paying Online just click the Pay Your Bill Now button above or at the bottom of the page. Have your account number handy, and follow the prompts. We accept Visa, MasterCard, AMEX and Discover along with eChecks. The credit card merchant convenience fee is $2.75 per transaction, and the merchant convenience fee for ACH or Electronic Check is $1.80 per transaction.
You may also pay by phone: 903-541-9253 (including the convenience fee).
