As a JEA customer, we offer you choices in how you receive and pay your bill that fit your lifestyle, from your inbox to your mailbox. We also provide ways to help you better manage your bill.
Paying your utility bill should be a quick, simple process. That’s why JEA offers convenient phone payment options to fit your busy lifestyle. With choices like pay-by-phone and AutoPay, you can easily pay your JEA bill without the hassle of writing and mailing checks.
Overview of JEA Bill Pay by Phone
JEA customers have two main options for paying JEA bills over the phone
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Pay-By-Phone: Call JEA’s automated pay-by-phone line anytime to make a one-time payment using your debit/credit card or bank account.
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AutoPay Enroll in JEA’s AutoPay program to have your monthly JEA bill automatically paid from your bank account or credit card
Both options allow fast secure JEA bill payment without having to leave home. And you can set up recurring payments so you never miss a due date. Keep reading to learn the specifics of how to use JEA’s phone bill pay services.
Paying Your JEA Bill By Phone
JEA’s pay-by-phone option lets you make one-time payments whenever it’s convenient for you, 24/7. Here are the key details on how JEA’s phone payment system works:
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Call 904-665-6000 – This is JEA’s automated pay-by-phone line.
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Enter Your JEA Account Number – Have your account number handy to enter when prompted.
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Choose a Payment Method – Select debit/credit card or bank account payment.
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Provide Payment Details – For credit/debit payments, you’ll enter your card number, expiration date, and CVV security code. For bank account payments, enter your routing and account numbers.
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Confirm Payment Details – Verify your payment info is correct before submitting.
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Receive Payment Confirmation – You’ll get a confirmation number when your payment is processed.
It’s that quick and easy! The full payment amount will be immediately reflected on your JEA account, so you don’t have to worry about late fees.
Enroll in JEA AutoPay for Recurring Bill Payment
While the pay-by-phone option is great for one-time bill payments, signing up for JEA’s AutoPay program takes ongoing bill pay convenience to the next level.
With AutoPay, you authorize JEA to automatically charge your bank account or credit/debit card each month to pay your bill in full. There are no checks to write or due dates to remember. Here are the key benefits of AutoPay:
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Avoid Late Fees: AutoPay ensures your bill gets paid on time every month.
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Earn a $1 Discount: Get a $1 discount on your monthly AutoPay bill.
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Flexibility: Change your payment method or cancel anytime.
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Peace of Mind: Take bill payment off your to-do list.
To enroll in AutoPay, you can call JEA or set it up through your online account. Provide your preferred payment account details and authorize recurring payments. It takes just minutes to enroll.
Paying by Phone vs Online JEA Bill Payment
While JEA’s phone payment options offer convenience, paying your JEA bill online has some advantages to consider:
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Account Management: Your online account provides full visibility and control over payment details and JEA account management.
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Scheduled Payments: You can pick future payment dates when paying online to align with your pay schedule.
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Payment Receipts: Get emailed receipts and payment confirmations for your records.
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AutoPay Enrollment: Signing up for recurring AutoPay is quick and easy within your online account.
Paying online takes just seconds once your account is set up. And you get helpful account management features you don’t get over the phone. However, the phone works great in a pinch when you need to make a quick payment.
Payment Security for JEA Bill Pay
When paying your JEA bill by phone or online, you can rest assured your financial information is safe. Here are some of the key security measures:
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Encrypted Transmission: JEA uses advanced encryption to protect your data.
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PCI Compliance: JEA adheres to stringent payment card industry (PCI) data security standards.
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No Storage: Your full credit/debit card number is not stored in your account after payments.
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Fraud Monitoring: JEA monitors all payments for suspicious activity and will contact you if fraud is detected.
So you can pay your JEA bill with confidence knowing your sensitive information is protected.
Other JEA Bill Pay Options
In addition to phone and online payments, JEA offers these other convenient bill payment choices:
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JEA Mobile App – Pay on your phone via the JEA app for iOS and Android.
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In Person – Visit an authorized JEA payment center or retail partner location.
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By Mail – Send a check or money order to JEA’s payment processing P.O. box.
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Auto Draft – Recurring direct bank account withdrawals.
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Recurring Check – JEA can automatically mail and process monthly checks on your behalf.
No matter how you prefer to pay, JEA has options to give you the speed, security, and convenience you deserve. Simplify your monthly bill paying by enrolling in AutoPay or using the pay-by-phone line. JEA makes managing utility bills painless.
Frequently Asked Questions About JEA Phone Bill Pay
Here are answers to some common questions about paying your JEA bill over the phone:
What phone number do I call to pay my JEA bill?
The pay-by-phone number is 904-665-6000. This automated line can be used to make one-time JEA bill payments 24/7.
What payment methods can I use to pay my JEA bill by phone?
You can pay by debit/credit card or bank account when using JEA’s pay-by-phone line. For AutoPay setup, credit/debit cards and bank accounts are also accepted.
Is there a fee for paying my JEA bill by phone?
JEA does not charge a fee for phone bill payments. However, your bank or card issuer may charge fees. A third-party processing fee does apply to JEA credit/debit card payments made online or by phone.
Can I set up recurring JEA bill payments over the phone?
Yes, you can enroll in AutoPay by calling JEA at 904-665-6000 and authorizing monthly automatic payments from your chosen account.
When will my phone payment be applied to my JEA account?
JEA phone payments are applied to your account immediately after the payment successfully processes. Your balance and payment history will update right away.
Paying your JEA utility bill by phone is fast, easy, and secure. Sign up for AutoPay to simplify bill pay even further. JEA offers modern payment options to fit your on-the-go lifestyle.
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Pay your bill on time, every time with AutoPay. JEA automatically withdraws your balance due from your bank account on your due date.
To enroll in AutoPay, your account must not have an outstanding balance or be in a payment extension plan. AutoPay will begin on your next billing cycle after you sign up, so please pay any account balance currently due by its due date.
When we prepare your bill, your account balance will reflect payment has been made, although it will not withdraw from your bank account until your due date.
After you enroll, you can always update your bank information within your jea.com online account.
If You Do Not Have a jea.com Account
JEA Guest Pay is the perfect solution for customers who wish to pay online but do not have a jea.com account, or for someone who wishes to make a payment on behalf of a customer. Use your bank account or debit/credit card to pay any account by simply entering a JEA account number.
Guest Pay is only available for customers with an active JEA account paying for utility services. Deposits to start service may not be paid through this option. A valid JEA account number is required.
KUBRA Boost™ – The “Boost” feature allows biller customers to request payment assistance from friends and family members. Customers can share a system-generated link with friends and family so they can make partial bill payments for any amount on their behalf or pay the entire amount. This link conveniently takes them directly to the KUBRA EZ-PAY® account, where they can make payments. The “Boost” feature also allows roommates to share bill payments easily.
If you’d like to make a payment on behalf of one of our customers with your bank account or debit/credit card, please provide the account holder’s last name, service address, and the amount you would like to pay below.
Call (904) 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card using our automated system. Payments will post to your account immediately.
SERVICE UPDATE: As of Sept. 30, 2024, JEA online and phone payments made with a credit or debit card are subject to a vendor service fee, based on the fee structure shown below. This is a pass-through cost charged by our payment processing vendor. Payments made by cash, check or bank account remain fee-free.
| Total Payment | Vendor Service Fee |
|---|---|
| Up to $400.00 | $2.35 |
| $400.01 – $1,000.00 | $8.95 |
| $1,000.01 – $2500 | $40.00 |
JEA’s Downtown Jacksonville Customer Center representatives offer a full range of services, including stop, start or transfer of service and bill payment.Visit JEA Downtown Accordion Item
Pay at a JEA-authorized Payment Location near you and have your payment credited to your account within one hour.
Mail a check or money order, along with your account number, to:
JEA P.O. Box 45047 Jacksonville, FL 32232-5047 Item
