The Easiest Ways to Pay Your JEA Bill by Phone

Paying your utility bill should be quick and painless That’s why JEA offers multiple options to pay your bill over the phone, including automated payments, speaking with a representative, and more With just a few button presses or a short call, your payment can be made easily.

Automated Phone Payments

The quickest way to pay your JEA bill by phone is through the automated phone payment system. To use this system, call 1-904-665-6000 and select the “Pay by Phone” option.

The automated system will walk you through the payment process by asking for your 10-digit JEA account number and the amount you owe based on your most recent bill. You can use a debit card, credit card, or a checking or savings account to pay.

When paying by debit or credit card, you’ll also need to enter your card number, expiration date, and card verification code. For payments from a bank account, you’ll be asked for your account number and routing number.

The automated phone system is available 24/7, so you can pay your bill whenever it’s most convenient for you. Your payment will be applied to your account immediately after the call.

Speaking to a JEA Representative

If you prefer to speak to a live representative when paying your JEA bill by phone, representatives are available Monday to Friday from 7 a.m. to 6 p.m.

You can talk to someone by calling 1-904-665-6000 and choosing “Pay by Phone.” Tell the automated system that you want to talk to a person, and you’ll soon be connected with someone.

The representative can take a payment from your debit card, credit card, or bank account. They’ll guide you through entering all the necessary information. The payment will be applied to your account by the next business day.

You can ask any questions you have about your bill and get personalized service when you talk to a real person. You can use it if you need to talk about account balances or payment plans.

Phone Payments Through eBill

You can pay your bill over the phone with eBill if you are signed up for JEA eBill. To access it, call 1-904-665-7500.

After dialing the number, you’ll be prompted to enter your 10-digit JEA account number and 4-digit eBill PIN. These can be found on your latest eBill statement.

The eBill phone payment system accepts debit card, credit card, and bank account payments. Just follow the prompts to enter your payment details. Payments go through immediately.

The eBill phone pay option is handy for customers who want to pay through eBill but don’t have easy internet access. It gives you access to eBill’s payment system by phone.

Schedule Future Phone Payments

JEA lets you schedule future one-time phone payments up to a year in advance. This is useful if you want to set a payment reminder for yourself or ensure payment funds will be available on a certain date.

To set up a future payment, call 1-904-665-6000 and select the “Future Pay” option. You’ll be asked for your 10-digit account number, payment amount, payment date, and payment method details. Payments can be made from a debit card, credit card, or bank account.

On the scheduled payment date, JEA will automatically process the payment for you. You don’t have to do anything additional.

Scheduling future payments gives you peace of mind and can help you avoid late fees. Set it up once and let JEA handle the rest.

Recurring Payments

For ultimate bill payment convenience, enroll in a JEA recurring automatic payment plan. This authorizes JEA to automatically debit your bank account or credit/debit card each month to pay your bill.

To set up automatic recurring phone payments, call 1-904-665-6000 and select the “Auto Pay” option. You’ll need to provide your account and payment method details. Payments can be made from a bank account or credit/debit card.

Once enrolled, you don’t have to do anything further. Your bill payment will automatically be deducted each month on your bill’s due date. It’s an effortless way to stay on track with your bills.

Automatic payments prevent late fees and service interruptions. You’ll avoid any last-minute payment rushes since it’s handled automatically. It provides reliable, stress-free bill management.

Pay Without an Online Account

You can pay your JEA bill over the phone without setting up an online account on jea.com. The automated system, live representatives, and eBill numbers all allow bill payment by providing your 10-digit JEA account number found on your paper utility bill statement.

However, registering for an online account unlocks additional benefits. With an online account, you can view detailed account usage and billing history, set payment reminders and recurring payments, update account information, and more.

To register, visit jea.com and click “Sign In” then “Create an Account.” You’ll just need your JEA account number, email address, and mailing zip code. The brief sign-up process is worthwhile for the extra features you’ll gain.

Access Detailed Payment History

When paying by phone, JEA does not provide detailed payment history. To view your full online payment history with dates, amounts, and payment methods, you must have a registered jea.com account.

Registering for an account is quick and free. Sign in and click on “Bill History” to see your payment details going back 18 months. You can filter, download, and print your history.

Having your full payment information in one place makes it easier to track your costs over time. You can also use it to double-check that your phone payments were applied as expected.

Get Payment Assistance If Needed

If you’re struggling to pay your JEA bill on time, contact a customer service representative at 1-904-665-6000 to ask about available payment assistance programs.

Programs like Budget Billing allow you to pay a fixed monthly amount based on your average costs. The Heat Relief Assistance program provides bill credits during summer months for qualifying households. JEA also offers payment arrangements and extensions for customers in need.

Speaking with a representative gives you personalized advice on programs that fit your situation. Don’t hesitate to call if you need help covering utility costs. JEA has resources to get you back on track.

Phone Payments Are Fast and Easy

Paying your JEA bill by phone is a fast, convenient choice with options to suit your needs. Whether you prefer automated payments, talking to a representative, scheduling future payments, or setting up automatic monthly deductions, JEA has you covered.

With just a brief phone call, you can take care of your bill payment and get on with your day. And you’ll have the assurance that your payment was applied immediately to avoid any late fees or service disruptions. For quick, reliable phone payments, choose JEA.