Paying your utility bill to JEA is easy and convenient with multiple options to pay online, by phone, by mail or in person. JEA offers flexible payment methods to fit your lifestyle.
Pay Online
Using your secure online account to pay your JEA bill is the fastest way to do it. Sign up for an account on jeacom to get these benefits.
- Pay immediately by debit/credit card or electronic check.
- Schedule future dated payments.
- Set up autopay to pay automatically each month.
- View payment history and billing statements.
- Go paperless with eBills.
Before you can pay online, you need to either make an account or log in to one you already have. Your payment can be one-time or set up to happen automatically.
When paying by debit/credit card a convenience fee applies based on the payment amount
- $2.35 for payments up to $400
- $8.95 for payments from $400.01 to $1000
- $40 for payments over $1000
There are no fees for payments by electronic check from your bank account.
Pay by Phone
Call (904) 665-6000 at any time to pay your JEA bill. You can use debit/credit cards and electronic checks to pay with this automated phone system.
Follow these steps to pay by phone:
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Call (904) 665-6000.
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Select your language preference.
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Enter your 10-digit JEA account number and the phone number on your account.
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Choose whether to make a one-time payment or set up recurring payments.
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Enter your payment amount.
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Enter your debit/credit card or checking account information.
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Your payment will process immediately. You’ll receive a confirmation number.
The same convenience fees for debit/credit cards apply to phone payments. There are no fees for electronic check payments.
Pay by Mail
To pay your JEA bill by mail, write your 10-digit account number on your check or money order payable to JEA. Do not send cash. Mail your payment to:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047
Allow 5-7 business days for your mailed payment to post to your account. Payments must be received by the due date to avoid late fees.
Pay In Person
You can pay your JEA bill in person at a place that is authorized to do so. You can bring your bill or know your 10-digit JEA account number. Locations accept cash, check, money order or debit/credit card.
Convenient walk-in payment sites include:
- JEA downtown headquarters
- Local grocery stores and retailers
- Duval County Tax Collector offices
Manage Your JEA Account Online
Sign up for an online account on jea.com to take control of your utility service:
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View usage – Track your daily and monthly electric, water, sewer and irrigation usage.
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Monitor charges – Review current billing charges and payment history.
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Compare rates – Estimate bills under different rate plans.
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Go paperless – Opt out of mailed paper bills and receive eBills instead.
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Set reminders – Get bill due date reminders and account balance alerts.
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Report issues – Notify JEA of service problems, damages or hazardous conditions.
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Start/stop service – Request new service or disconnections.
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Update profile – Change contact information, billing address or password.
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Enroll in programs – Sign up for conservation programs, medical alerts, rebates and payment plans.
Payment Assistance Options
If you’re experiencing financial hardship, JEA provides options to help including:
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Payment arrangements – Set up a plan to pay your balance over time.
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Billing extensions – Request additional time to pay your bill.
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Project SHARE – Apply for emergency utility bill assistance.
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MyBudget – Level out seasonal highs/lows in your bill amount.
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Energy audits – Identify ways to reduce your utility costs.
Learn more about bill payment assistance programs or call JEA at (904) 665-6000. Customer service representatives can explain your options and help enroll you in an appropriate program.
Avoid Late Fees and Disconnection
Pay your JEA bill by the due date printed on your statement to avoid a late fee. If your account remains unpaid, your service may be disconnected. Reconnection fees apply to resume service.
For regular monthly bills, the due date is 21 days after the statement date. Due dates vary for final bills.
Tips to avoid late fees:
- Pay online and go paperless.
- Set up autopay or scheduled payments.
- Sign up for due date reminders.
- Request a due date extension if needed.
Disconnected service can pose safety risks and impact daily life. To avoid disconnection, pay your past due amount as soon as possible. Contact JEA to set up a payment plan if you need extra time.
Protect Yourself from Scams
Unfortunately, scammers sometimes pose as utility companies to try to steal money and personal information.
Follow these tips to avoid JEA-related scams:
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JEA will never call and demand immediate payment with prepaid debit cards.
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Never provide personal or financial details to an unsolicited caller.
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Verify the caller’s identity by hanging up and calling JEA directly at (904) 665-6000.
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Do not click suspicious links in emails, texts or websites. Type jea.com into your browser.
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Check for signs of email spoofing like slight variations in the sender address.
Learn more about protecting yourself from utility scams. Report suspicious activity to JEA so appropriate warnings can be shared.
Contact JEA Customer Service
JEA provides excellent customer service to support your account needs. Contact them with any questions:
Phone: (904) 665-6000
Email: [email protected]
Website: jea.com
Mail: 21 West Church Street, Jacksonville, FL 32202
Social: @NewsfromJEA
Knowledgeable representatives are available 24/7 to assist with billing questions, payment issues, new service requests and reporting outages.
Convenient self-service options are also available on jea.com and the JEA app. Create or log into your online account to manage payments, check usage, set notifications and more.
Paying your JEA utility bill is fast and easy through multiple payment channels. Pay online, by phone, mail or in person. Sign up for account management tools that fit your lifestyle for smarter utility service.
Do you pay your JEA bill in person? There will be some changes when the utility moves to its new…
FAQ
Why is the jea bill so high?
Understanding a High JEA Bill It’s important to know when you have a bill spike, it’s an indication that something in your home has changed, you have changed your habits, or weather has impacted your usage.
What is guest pay?
“Guest Pay” is a set of services, offered by Bill. com , LLC and/or its affiliates (referred to as “BILL,” “we,” “our,” or “us”) designed to enable You (“End Customer”) to pay invoices You receive from BILL users (“Merchants”).
Does Jacksonville Electric Authority have an app?
JEA also offers the My JEA app, available to all customers. Search for “My JEA” in your app store.
How do I pay my JEA utility bill?
Sign-in Thank you for using JEA electronic payment system provided through KUBRA. You can use a credit card, debit card, or your bank account to pay your utility bill with this service. Paying for someone else? If you do not know the account number of the person you are trying to assist, please call our Customer Center at (904) 665-6000.
Do I need a JEA account number to pay my bill?
Most locations will require your JEA account number or bill to process payment. In-person payments made during business hours are normally credited to your account within an hour. For ultimate convenience, consider enrolling in paperless billing and autopay through JEA. com.
How do I pay JEA?
Ability to pay depends on customer service desk hours at each location. 2 Payments accepted at Western Union desk at any U. S. Walmart store. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Payments made 6 a. m. – 10 p. m. will post within 30 minutes.
What payment options does JEA offer?
With an online account, you can: JEA offers several online payment options: Credit/debit card – Visa, Mastercard, American Express, and Discover cards are accepted. A third-party vendor fee applies. Electronic check – Pay directly from your bank account with no fee. Digital wallets – Pay via Apple Pay, Google Pay, PayPal, Venmo, and more.
How do I Find my JEA account number?
Your JEA account number can be found on your monthly bill. Enter this 10-digit number using your phone’s keypad. The system will repeat your account number back to confirm it correctly. After confirming your account number, the system will ask you to choose a payment method. The available options are: Use your phone to select your payment method.
Does JEA charge a fee?
Effective Nov. 12, 2024, any JEA payments made with a credit or debit card are subject to a vendor service fee. This is a pass-through cost charged by our payment processing vendors. Payments made by cash, check or bank account remain fee-free. Visit our Billing and Payment Options page for more details. Have a jea. com Account?.
