Johnson City Water Bill Pay: A Guide to Paying Your Utility Bill

Paying your water, sewer, and garbage bill to the city of Johnson City is easy when you know all the online and offline options. This comprehensive guide will walk you through the payment methods available, tips for avoiding late fees, and assistance programs for those struggling to pay their utility bill.

Overview of Johnson City Utility Services

Johnson City provides the following utility services to residents and businesses located within the city limits:

• Water service and sewer service – Providing clean drinking water and sewer lines/treatment

• Garbage collection and recycling pickup – Curbside trash and recycling collection each week

These services are billed together in one monthly utility bill from the city. The billing cycle runs from around the 15th to the 15th of each month.

When is the Utility Bill Due?

Johnson City utility bills have a firm due date each month that is printed on your statement.

Some key dates to know:

• Bills are sent out around the 10th of the month.

• The due date is typically around the end of the month, either the 25th or 30th/31st.

• Bills not paid by the due date will incur a 10% late penalty fee.

• If still unpaid after an additional 30 days, water service is subject to disconnection.

Paying even one day late can trigger late fees so be sure to pay by the due date shown on your bill.

Ways to Pay Your Johnson City Utility Bill

The city offers several convenient payment options:

• Online at johnsoncitytn.org – Pay by e-check, debit or credit card.

• By Phone at 1-877-768-5046 – Use the automated system to pay with debit/credit card or checking account.

• In-Person at City Hall – Stop by 601 E Main St. Monday-Friday 8am-5pm to pay with cash, check, money order or card. A night drop box is also available.

• By Mail – Detach payment stub from bill and mail with check or money order to avoid online fees.

• AutoPay – Sign up to have payments automatically deducted each month from your bank account. Prevents late payments.

For the most reliable delivery, paying online or with AutoPay is recommended. Mailed payments can get delayed or lost.

Avoid Late Fees with These Tips

To keep your water on and avoid penalties, make sure your utility bill is paid before the due date each month:

• Mark your calendar with due dates as soon as you receive the bill.

• Enroll in AutoPay or schedule recurring payments online. This ensures your bill always gets paid on time.

• Pay at least a week early online or in-person in case of processing delays near the due date.

• If mailing a check, send it 10-14 days before the due date to account for postal delays.

• Call the utility billing department right away if you anticipate difficulty paying on time so they can advise payment options before service is interrupted.

Payment Assistance Programs Available

If you are having trouble affording payment of your Johnson City utility bill each month, check if you qualify for one of these assistance programs:

• Budget Billing – Pay a fixed amount each month to even out seasonal highs/lows in your utility bill.

• Project Help – Emergency utility bill payments for those facing financial hardship and unable to pay.

• LIHEAP – Federally funded energy assistance program serving very low income households. Provides utility bill credits.

Be sure to contact the city’s utility billing department as soon as possible if you need assistance paying your bill. Letting your account become delinquent results in late fees, possible disconnection, and additional deposits to restore service.

What to Do if You Get a High Utility Bill

If your utility bill spikes much higher than normal unexpectedly, here are some tips for addressing it:

• Review your daily meter readings during that billing cycle online to see when usage jumped. This can help identify the cause.

• Check for plumbing leaks that may be driving up water usage and your bill.

• Make sure no hoses are left running accidentally in your yard or at spigots.

• If no leaks found, contact the city to have them evaluate your water meter accuracy. Faulty meters can sometimes misread.

• Request a payment plan if needed to spread out the balance while you identify the cause. This avoids disconnection.

• Ask about Budget Billing if your income/budget allows the fixed amount each month.

Hopefully these tips will help you stay on top of paying your Johnson City utility bill. Pay online or via AutoPay to avoid any late fees and keep service uninterrupted. Contact the billing department with any payment help needed.