How to Pay Your Water Bill in Johnson County

If you live in Johnson County North Carolina, you can pay your water bill in several convenient ways. Johnson County Public Utilities provides water service to residents and handles billing and payment collection. Read on to learn about the various options for paying your Johnson County water bill online, by phone or in person.

Overview of Johnson County Water Billing

Johnson County Public Utilities mails monthly water bills to customers. Bills are sent after meters are read each month and reflect your prior month’s water usage.

Water rates in Johnson County consist of

• Monthly base facility charge

• Volumetric rate per 1000 gallons

• Availability fees in some districts

Bills are due 20 days after mailing. A 10% late fee applies to any unpaid balance after the due date.

Johnson County water bills include charges for:

• Water service
• Sewer service (if applicable)
• Stormwater fees
• Sales tax

Ways to Pay Your Johnson County Water Bill

You can pay your water bill in Johnson County through various convenient methods:

Pay Online

The easiest way to pay is online through Paymentus, the county’s online payment system. You can pay by debit/credit card or e-check. A transaction fee of $2.15 applies per payment.

To pay online:

• Visit www.johnstonnc.com/ut2/content.cfm?page_desc=paywaterbills

• Click “Click here to Pay your Utility Bill”

• Enter your account number and set up an online profile

• Select a payment amount and submit your payment

Pay by Phone

Call 844-845-2151 to pay your Johnson County water bill over the phone. You will need your account number and can pay by debit/credit card. Transaction fees apply.

Pay by Mail

Mail a check or money order along with your payment stub to:

Johnson County Public Utilities
PO Box 2263
Smithfield, NC 27577

Allow 5-7 days for mailed payments to avoid late fees.

Pay In Person

Visit the Public Utilities office at 309 E Market St in Smithfield to pay your water bill in person Monday-Friday from 8am-5pm. You can pay by cash, check, or credit/debit card.

Enroll in Auto-Pay

Set up automatic monthly payments from your bank account to have your water bill paid on time without the hassle. Download the auto-pay form from the county website and submit to the Public Utilities office.

Tips for New Utility Customers

If you’re establishing new water service with Johnson County, keep these tips in mind:

• Set up service a few days before your move-in date

• Provide accurate contact details for billing purposes

• Submit a deposit based on your service district

• Consider enrolling in paperless billing to get statements online

• Provide safe access to your water meter for readings

• Give advance notice for any service disconnection requests

• Familiarize yourself with the monthly billing process

Answers to Frequently Asked Questions

Still have questions about paying your water bill in Johnson County? Here are answers to some common FAQs:

What if I’m unable to pay my water bill on time?

Contact the Public Utilities office before the due date to discuss payment plan options and avoid late fees.

What forms of payment are accepted?

You can pay your water bill by cash, check, money order, or debit/credit card (fees apply to cards).

How can I check that you received my mailed payment?

Call our office a few days after mailing a payment or check your account status online.

Can I pay my water bill in multiple payments?

Yes, you can divide your water bill payment across multiple smaller transactions either online, by phone, or in person.

How do I dispute a water bill I think is incorrect?

Contact our billing department to investigate high usage. You can submit meter readings or request an audit.

Paying your water bill on time is easy with Johnson County Public Utilities. Choose the most convenient payment option for you to keep your water service running smoothly.