Paying your utilities bill in Johnston County, North Carolina is easy and convenient with the county’s online and phone payment options. This article will explain the different ways to pay your Johnston County utilities bill, including online, by phone, in person, and by mail. I’ll provide step-by-step instructions for setting up and using the online payment system, phone payment system, and mail-in payments.
Online Bill Pay
In Johnston County, the easiest way to pay your bill is online through the county’s website. Here’s how to set up online bill pay.
- Go to the Johnston County Public Utilities website at https://www.johnstonnc.com/ut2/content.cfm?page_desc=paywaterbills.
- Click on the “Pay Water Bills Online” link. This will take you to the payment portal powered by Paymentus.
- If you’re a first time user, click on the “First Time Users” link and follow the instructions to set up your online account. You’ll need your account number and an email address.
- Choose a username and password. Make sure to write these down in a safe place.
- Enter your utility account information and billing details.
- Confirm your email address.
- You’re all set! You can now log in anytime with your username and password to pay your bill online.
To pay your bill through the online portal:
- Go to https://www.johnstonnc.com/ut2/content.cfm?page_desc=paywaterbills and click the “Pay Water Bills Online” link.
- Log in with your username and password.
- Select the account you want to pay.
- Enter the payment amount and select a payment method – Visa, Mastercard, Discover or electronic check.
- A $2.15 convenience fee will be added for payments up to $250. For payments over $250, it’s best to call customer service to avoid the fee.
- Review payment details and click “Continue” to process your payment.
Paying online is fast, easy, and secure. If you have access to the internet, you can pay your bill from anywhere at any time. Online payments offer the ultimate convenience.
Pay By Phone
You can also use the county’s automated payment system to pay your Johnston County utility bill over the phone.
To pay by phone:
- Call 844-845-2151. This is the 24/7 pay-by-phone number.
- Enter your account number followed by the # sign when prompted.
- The system will verify your account balance. Press 1 to continue.
- Enter the payment amount followed by the # sign.
- Enter your debit or credit card information including card number, expiration date, and CVV security code.
- Your payment will be processed automatically.
- You’ll receive a confirmation number at the end. Make sure to write this down.
Paying over the phone is quick and convenient It’s ideal if you don’t have internet access or prefer talking to an automated system versus inputting information online. The county does not charge a fee for pay-by-phone transactions
Pay In Person
You can also pay your Johnston County utilities bill in person at the Johnston County Public Utilities office located at:
Johnston County Public Utilities
309 E Market St
Smithfield, NC 27577
The office is open Monday through Friday from 8:00am to 5:00pm, excluding holidays. When paying in person you can pay with cash, check, money order or credit/debit card. Make sure to bring your latest bill with you.
Paying in person gives you the ability to talk directly with a customer service representative if you have any questions about your bill or account. However, you can only pay during business hours versus paying online which is available 24/7.
Pay By Mail
If you prefer, you can mail your utilities payment to:
Johnston County Public Utilities
PO Box 2263
Smithfield, NC 27577
To pay by mail, write your account number on your check or money order and enclose your payment stub from your latest bill. This will help the county credit your account properly.
Allow 5-7 business days for your mailed payment to reach the county and be processed. Payments received after the due date will incur a late fee, so make sure to mail your payment in advance of the due date.
If you can’t get online or can’t make it to the office during business hours, mailing your payment might be a good idea. Just keep in mind when the mail delivers so your payment gets there on time.
Account Balance and Payment History
You can check your current Johnston County utilities account balance and payment history easily online. Here’s how:
- Go to https://www.johnstonnc.com/ut2/content.cfm?page_desc=paywaterbills
- Click on “View Interactive Bill”
- Enter your account number and 4-digit PIN.
- You’ll then see your current balance, past bills, and payment history.
Checking your balance online ensures you know exactly how much is owed on your account before making a payment. You can also access PDF copies of previous bills and see your payment receipt history.
Late Fees and Penalties
To avoid late fees, make sure to pay your Johnston County utilities bill by the due date printed on your statement. A $50 late penalty may be charged if your payment is received after the due date.
Your service may also be disconnected if your account is more than 60 days past due. Reconnection fees will apply if your service is disconnected for nonpayment.
Paying on time is the easiest way to avoid late fees and penalties. Use the online payment system or phone pay to ensure your payment arrives by the due date. You can even setup recurring auto-pay to have your bill paid automatically each month.
Getting Help with Your Utilities Account
If you have questions or issues with your Johnston County utilities account, the customer service team is here to help:
- Call 919-989-5075 during business hours
- Email [email protected]
- Visit the Public Utilities office in person
The staff can help with billing questions, setting up payment plans, verifying account details, initiating service requests, and more.
Johnston County wants to make it as easy as possible for you to pay your utilities bill on time. Hopefully this overview gave you the information you need to pay online, by phone, in person or by mail. Don’t hesitate to reach out to the county’s utilities team if you need any assistance managing your water, sewer or solid waste account.
Relief for struggling utilities customers in Johnston County
How do I pay my Johnston County public utilities bill online?
Welcome to Johnston County Public Utilities’ Online Payment service powered by Paymentus. (Recommended browser is Google Chrome) You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2. 15 will be added to your payment of any amount up to $250. 00.
What does Johnston County public utilities do?
Provides water and sewer services, payment options, and customer assistance. Johnston County Public Utilities, located in Smithfield, North Carolina, provides essential services to the community. The group focuses on water and sewer services, making sure that people always have access to clean water and that wastewater is properly handled.
What time is the Johnston County Public Utilities Office Open?
The Johnston County Public Utilities Office is open Monday through Friday, 8:00 a. m. to 5:00 p. m. EST. (919) 989-5075 is the office phone number and (919) 934-0256 is the fax number.
Who provides electricity in Johnston County?
Power comes from Duke Energy Progress, the Electric Membership Corporation, and the South River Electric Membership Corporation in other parts of the county. A 10-inch natural gas main that runs from east to west through Johnston County is owned and maintained by Piedmont Natural Gas.
When will my phone payment be posted to my utility account?
Your phone payment is immediately posted to your utility account. If you have questions, please speak to a Customer Service Representative at (919) 989-5075 during normal business hours. A $50 nonpayment penalty may be added to your account if past due.
How do I pay my bill?
You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2.15 will be added to your payment of any amount up to $250.00. You will need to enter multiple payments if you wish to pay more than $250.00. A $2.15 transaction fee will be added to your payment.
