Paying Your Kansas Gas Service Bill by Phone

Paying your monthly Kansas Gas Service bill is easy and convenient when you use the phone The Kansas Gas Service Interactive Voice Response System (IVR) allows customers to pay their bill 24/7 using a debit card, credit card, or check Read on to learn everything you need to know about paying your Kansas Gas Service bill by phone.

How to Pay Your Kansas Gas Service Bill by Phone

Call 800-794-4780 to pay your Kansas Gas Service bill over the phone. The automated system will guide you through the payment process. Here are the steps:

• When prompted, enter your 10-digit account number. This can be found on your monthly bill.

• Next, you will be given the option to pay by debit card credit card or check.

• If paying by debit or credit card, you will enter your card number, expiration date, and security code. The payment will be processed immediately.

• If paying by check, you will be prompted to enter your checking account number and routing number. The payment will be processed electronically from your account within 1-2 business days.

• Stay on the line until you get a confirmation number after you enter your payment information. This confirms your payment was received.

The entire process takes just a few minutes. It’s available 24 hours a day, 7 days a week for your convenience.

Payment Options with the IVR System

You can pay your bill over the phone in a number of ways with the Kansas Gas Service IVR system:

• Credit Cards – Visa, MasterCard, American Express, and Discover cards are accepted.

• Debit Cards – Cards with a Visa or Mastercard logo can be used.

• Electronic Check – Pay directly from your checking account by entering your routing and account numbers.

You can pay your full balance due or make a partial payment if needed. The IVR system allows payment amounts from $1 to $5,000.

Benefits of Paying Your Bill by Phone

Using the Kansas Gas Service IVR to pay your bill has many advantages:

• It’s fast – The automated system is the quickest way to pay your bill. There’s no need to wait on hold or talk to a representative.

• Available anytime – The IVR is open 24 hours a day, 7 days a week, so you can pay on your schedule.

• Secure payment – Your financial information is safe. The IVR system uses advanced encryption and security measures.

• Flexible payment options – Choose how you want to pay – debit, credit, or checking account.

• Confirmation number – You get a confirmation number at the end to verify your payment went through.

• Saves money – Avoid late fees by paying on time through the automated system.

What Information You Need to Pay by Phone

Before you call to use the IVR to pay your Kansas Gas Service bill, make sure you have:

• Your 10-digit account number – Find this on your latest bill statement.

• Billing address – The address where you receive Kansas Gas Service.

• Payment method – Debit/credit card or checking account and routing numbers.

• Amount to pay – Your current balance due or partial payment amount.

Having this information ready will allow you to quickly breeze through the phone payment process.

Payment Confirmation and Receipt

After paying your Kansas Gas Service bill through the IVR system, make sure to jot down the confirmation number you receive at the end. This is proof that your payment was successfully processed.

You can also access a payment receipt through your online account on the Kansas Gas Service website, or request a copy by emailing [email protected]. Receipts are available for payments made within the last 18 months.

Get Help from a Live Agent

If you need assistance paying your bill by phone, you have the option to speak to a live customer service agent. Here’s how:

• Call 800-794-4780 and log in to the IVR system.

• Listen to the menu options. At any time, you can press 0 on your phone to reach an agent.

• Let the agent know you need help processing a payment over the phone.

• They will guide you through the steps and complete the payment for you.

Live agents are available Monday to Friday from 7AM to 7PM. The team is happy to help if you have any trouble using the IVR phone payment system.

Manage Your Account Online

In addition to paying by phone, Kansas Gas Service offers an online account management system. With this, you can:

• View your bill statement and account balance

• Make a one-time payment online

• Set up recurring automatic payments

• Check your payment history

• Update account and contact information

• Enroll in paperless billing

To sign up, visit KansasGasService.com and click on “Account Login” to get started.

Convenient Payment Options

Paying your natural gas bill doesn’t have to be a hassle. Kansas Gas Service offers multiple ways to pay in minutes. If you prefer to use the phone, the IVR system is quick, available 24/7, and secures your payment info. Just call 800-794-4780 anytime to pay your bill through automated prompts or with help from a live agent.