The Kauai Island Utility Cooperative (KIUC) offers multiple convenient options for members to pay their electric bill online. You can easily view statements, make one-time payments, set up autopay, go paperless, and manage your KIUC account fully online.
In this comprehensive guide we’ll outline the different ways KIUC members can pay their electric bill through the co-op’s online platforms and apps. Whether using your computer, phone, or tablet paying your KIUC bill electronically is now simple and fast.
Overview of KIUC’s Online Payment Options
KIUC provides electricity to over 33,000 members on Kauai, Hawaii. To make bill payment more flexible for members, KIUC offers the following online and electronic payment options:
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SmartHub KIUC’s online account management portal and mobile app where you can view bills make payments, set up autopay and more.
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Pay Now: Make quick one-time payments through KIUC’s website using a credit/debit card.
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Pay-by-Phone: Call KIUC’s automated phone system to pay over the phone with a card.
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Automatic Bill Pay: Sign up to have payments automatically debited from your bank account each month.
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Paperless eBilling: Receive bills electronically instead of by mail.
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Payment Kiosk: Pay by cash or check at the self-service kiosk outside KIUC’s Lihue office.
Below we’ll explain how to use these various options to pay your KIUC electric bill conveniently online.
Accessing KIUC’s Online Payment Systems
To get started with online bill payment, you’ll first need to access one of KIUC’s electronic payment systems:
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SmartHub: www.kiuc.coophub.com
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Pay Now: www.kiuc.coop/pay-now
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Pay-by-Phone: Call 808-246-4300 and select option 2
KIUC’s website and mobile apps work great on all devices. You can pay bills anywhere with an internet connection.
Creating a SmartHub Online Account
For the full suite of online account management features, you’ll want to create a SmartHub account. SmartHub allows you to:
- View detailed bill statements
- Make one-time payments
- Set up autopay
- Manage payment methods
- Access usage history
- Report outages
- And more!
To create a SmartHub account:
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Go to www.kiuc.coophub.com
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Click “New User”
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Enter your KIUC account number and last name
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Create username and password
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Add your contact information
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Accept the terms and verify your email
Once your account is created, you can start enjoying all of SmartHub’s convenient online account management features!
Paying Your KIUC Bill Through SmartHub
To pay your bill through SmartHub, first login to your account. Your dashboard will show your current balance due and due date.
To make a one-time payment:
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Click “Pay Now”
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Select payment amount
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Enter credit/debit card or bank account info
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Review payment details
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Click “Submit Payment”
To set up autopay:
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Go to “Auto Pay Program” under “My Profile”
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Enter payment method details
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Select payment date
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Click “Save”
SmartHub will now automatically pay your bill each month!
One-Time Payments Through Pay Now
Don’t want to create an account? KIUC’s Pay Now system allows you to make one-time payments as a guest.
Simply go to www.kiuc.coop/pay-now and enter your KIUC account number and exact account balance. Select your payment method and submit payment.
Just note Pay Now has a $3.95 card transaction fee and doesn’t allow setting up autopay or accessing account history.
Pay-By-Phone with KIUC’s Automated System
You can also pay your KIUC bill over the phone using KIUC’s automated pay-by-phone system.
Call 808-246-4300 and press 2 to access the payment system. It will guide you through entering your account number and paying by credit/debit card.
There is a $3.95 fee per transaction for paying by phone.
Enrolling in Automatic Bill Pay
For hands-free bill payment, enroll in KIUC’s Automatic Bill Pay program. This automatically debits your checking/savings account each month to pay your bill.
To sign up for automatic payments:
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Download the automatic bill pay form: https://kiuc.coop/automatic-bill-payment-form
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Fill out your info and payment details
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Email, mail, or drop off the form at KIUC’s office
You can cancel or change automatic bill pay anytime by submitting a stop payment form.
Going Paperless with Online eBilling
Tired of paper bills? Save time and clutter by enrolling in KIUC’s free eBilling program. This delivers your bill electronically each month to view and pay online.
To go paperless:
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Login to SmartHub
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Click on “Profile”
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Select “Paperless Billing”
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Check the eBill box and enter your email
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Save your preferences
You’ll get an email each month to view your new eBill in SmartHub. Easy!
Getting Support from KIUC
We’ve covered the key ways KIUC members can pay their electric bill online through SmartHub, Pay Now, pay-by-phone, and more. Signing up is quick and easy.
If you have any other questions, KIUC’s member services team is available:
- By phone at 808-246-4300
- Online at www.kiuc.coop
- In person at their Lihue office
Take advantage of the convenience of paying your KIUC electric bill online. Choose the option that fits your needs!
West Kauai Energy Project – How it Works
FAQ
How do I pay my KIUC bill by phone?
Who owns KIUC?
How do I report a power outage in Kauai?
Who provides electricity on Kauai?
What is Kauai island utility cooperative?
Kauai Island Utility Cooperative was formed in November of 2002 and is one of America’s newest electric cooperatives; one of approximately 900 electric cooperatives serving electric consumers in 48 states. KIUC operates as a not-for-profit organization that is owned by its members and governed by an elected board of directors.
How do I pay my Kauai island utility cooperative Bill?
doxo enables secure bill payment on your behalf and is not an affiliate of or endorsed by Kauai Island Utility Cooperative. Pay with your Visa, MasterCard, or Discover credit card or debit card, with Apple Pay, or with your bank account.
How do I pay my KIUC electric bill?
KIUC maintains and bills more than 33,000 residential and commercial electric meters each month. As a member of KIUC, you have the option to pay with cash, check or credit card, receive your bills electronically and manage it all with our Smarthub service. New bill mailed, includes past due notification and final limit/disconnection warning.
How do I contact KIUC?
Call 808.246.4300 M-F 8am-4pm or email us anytime at [email protected] Use SmartHub to make payments, view bills and manage your account. Trouble Logging In? On December 28, 2022, KIUC filed a rate case with the Hawaiʻi Public Utilities Commision. Rate case documents and other information, including FAQs, can be found here:
