Paying your monthly electric bill is a routine task for most households and businesses But it’s an important process to understand, especially if you’re a Kentucky Power customer. Read on for a helpful overview of bill pay options, programs, and tips from this major Kentucky electric utility.
Overview of Kentucky Power
Kentucky Power provides electric service to over 170000 customers across 20 Eastern Kentucky counties. They are the state’s largest electric utility and a subsidiary of American Electric Power (AEP).
Kentucky Power generates energy from a range of sources, including coal, natural gas, solar, and wind. This electricity is distributed to homes, businesses, and industries via the company’s network of transmission and distribution infrastructure.
As the provider of an essential service, Kentucky Power aims to supply reliable power at reasonable rates. They offer various programs and services to assist customers with billing and payment needs.
Billing and Account Management
Customers receive a monthly bill from Kentucky Power detailing their electric usage and charges. Residential bills have a standard residential rate, while business accounts have various commercial rate options.
Usage is measured by a meter at your home or facility. Charges depend on the amount of electricity consumed each month, plus a customer charge and other applicable fees.
Kentucky Power offers online account management to view and pay bills. Customers can also opt for paperless billing and autopay to simplify the process. Email and text notifications help you monitor account activity.
When moving, you must contact Kentucky Power to start or stop service. They require notice before your move date to schedule disconnection or begin supply at a new location.
Payment Options
Kentucky Power provides various ways to pay your electric bill each month:
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Online – Pay via Kentucky Power’s website using a credit/debit card or electronic funds transfer. You can also enroll in autopay.
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By Phone – Call Kentucky Power’s automated pay-by-phone line anytime to make a payment.
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By Mail – Send a check or money order payable to Kentucky Power using the remittance stub and envelope provided with your bill.
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In Person – Visit an authorized payment center to pay by cash, check, or money order. Centers include Walmart stores, CheckFreePay locations, and other retail outlets.
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Budget Billing – Average out payments to avoid seasonal spikes and dips. Your account is reconciled annually.
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Credit Card – Make recurring charges to a Visa, MasterCard, or Discover card. A convenience fee applies.
Assistance Programs
For customers facing financial hardship, Kentucky Power offers programs to help manage electric bills, including:
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Payment arrangements – Set up a plan to pay your balance over time
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LIHEAP – Federally funded home heating and cooling assistance
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Project SHADE – Fan and air conditioner assistance for seniors
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Dollar Energy Fund – Grants for customers in need
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Winter/Summer moratorium – Protection against shut-offs during extreme weather
The company also partners with Dollar Energy Fund to provide hardship grants. Customers can apply online or by phone.
Billing and Payment Tips
Follow these tips and best practices for managing your Kentucky Power electric account:
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Provide accurate account and contact information so your bills arrive on time
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Opt for paperless billing and autopay to simplify payment
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Monitor your usage and charges regularly via online account access
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Pay on time each month to avoid late fees; make payment arrangements if needed
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Contact Kentucky Power immediately if you anticipate difficulty paying a bill
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Learn about budget billing to spread costs evenly throughout the year
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Ask about payment assistance if eligible due to financial hardship
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Use energy efficiently to control costs
Paying your electric bill doesn’t need to be difficult, especially when leveraging Kentucky Power’s billing programs and customer service offerings. Keep your account in good standing and your service uninterrupted by following their guidelines.
Kentucky Power – A Community Partner
As an active community member, Kentucky Power assists customers with more than just electricity. They support local charities, provide safety education, create jobs, and invest in economic growth across their Kentucky service area. The company works to be a partner their customers depend on.
So when you receive your monthly bill, see it as more than just a statement. It represents the essential service Kentucky Power provides to your home or business around the clock. Paying it promptly and utilizing their billing programs demonstrates your commitment as a customer to maintaining a productive relationship.
Public safety during an outage
If you suspect a natural gas leak, ALWAYS leave the area immediately.
Then call 911 and LG&E.
To contact LG&E, call 502-589-1444 or 800-331-7370 and press 1-1-1.
NEVER report a gas leak by email.
Report outages using our mobile app
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Frequently asked questions and additional information.
Struggling to pay your electric bill? Here’s what to do
FAQ
What electric company is in Kentucky?
PPL Corporation (NYSE: PPL) owns Louisville Gas and Electric Company and Kentucky Utilities Company. Both are regulated utilities that serve more than 1 3 million customers and have consistently ranked among the best companies for customer service in the United States.
What is the 800 number for Kentucky Power?
Our Customer Operations Center is open 24 hours a day, seven days a week. Call 1-800-572-1113 if you have questions about your bill or service. An email can be sent from KentuckyPower. com/contact or the Kentucky Power mobile app.
