key informant interview questions

II. Possible Key Informant Interview Questions
  • What has really worked and what mistakes have commonly been made? Why do you feel that way?
  • What do you think have been the keys to successful endeavours? Why do you feel that way?
  • What do you think have been the greatest obstacles? Why do you feel that way?

Key Informant Interviews: An Introduction

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Testing materials

  • Audio recording equipment.
  • Speaker phone.
  • Email or fax consent form and brief survey (attachment 1) to participant before interview.
  • Interviewer clock.
  • Procedures for obtaining informed consent

    FOR TELEPHONE: Participant will be sent an informed consent form before the interview. At start of interview, interviewer will ask if participant has any questions about the consent form and if he or she agrees to be interviewed and audiotaped. A waiver of signed informed consent will be obtained from AIRs IRB.

    (start at _____ 2 min end at _____)

    Welcome—Explain purpose of the interview

  • Thank you for agreeing to do this interview. My name is [NAME], and Ill be talking with you today.
  • As you know, this project is being funded by the Agency for Healthcare Research and Quality, which is 1 of 12 agencies within the U.S Department of Health and Human Services. The Agencys mission is to improve the quality, safety, efficiency and effectiveness of health care for all Americans.
  • The purpose of this interview today is to learn more about your experiences with and recommendations related to patient and family engagement in patient safety and quality.
  • The interview will last about 1 hour.
  • Did you read the consent form that was sent to you? Do you have any questions?
  • Ground rules

  • Everything you tell us will be confidential. To protect your privacy, we wont connect your name with anything that you say.
  • At any time during our conversation, please feel free to let me know if you have any questions or if you would rather not answer any specific question. You can also stop the interview at any time for any reason.
  • Please remember that we want to know what you think and feel and that there are no right or wrong answers.
  • Is it OK if I audiotape this interview today?
  • [Turn on recording equipment.]

    (start at _____ 3 min end at _____)

    Id like to begin by asking you some questions about your current job.

  • What is your position at [organization]? What are your major responsibilities in your current position?
  • How long have you been with [organization]?
  • Can you tell me a bit about your work and experience as it relates to patient and family engagement? (Probe particularly for aspects of current job that relate to patient and family engagement.)
  • [FOR PATIENTS] How did you come to be involved in patient safety and quality issues?
  • Conceptualization of Patient and Family Engagement

    (start at _____ 15 min end at _____)

    A key goal of our project is to help promote patient and family engagement in patient safety and quality in a hospital setting.

  • Id like to get your opinions about the concept of “patient and family engagement.” What do you think is meant by patient and family engagement? How would you describe it in your own words? What are the most critical components of patient and family engagement?
    • How, if at all, does patient and family engagement relate to patient- and family-centered care? Is it the same? Different?
    • What about shared decision-making? How does that relate to patient and family engagement?
    • In your opinion, what is the ultimate goal of patient and family engagement? From your perspective, what are the expected or hoped for outcomes of patient and family engagement?
  • How would you describe the state of patient and family engagement in hospitals? Where is it now and where does it need to go? What do we need to do to make this happen?
  • How do you think patients and families think about patient safety? What about quality? What does it mean for them? Do you think patients and families view themselves as having a role in patient safety and quality?
  • How can patients and families contribute to patient safety and quality at an individual level (i.e., related to their own health care experience)
    • What can patients do to contribute to improved safety and quality in a hospital?
    • What can family members do? (Probe for specific behaviors and actions)
    • What facilitates or challenges those behaviors?
  • How can patients and families contribute to patient safety and quality at a larger hospital policy level?
    • What can patients and family members do? (Probe for specific behaviors and actions)
    • What facilitates or challenges those behaviors?
  • How can health care professionals contribute to patient and family engagement?
    • Which health care professionals have the most to contribute?
    • Which health care professionals currently contribute the most? Is this the way it should be?
    • What behaviors do health care professionals need to do to support patient and family engagement in safety and quality?
    • What facilitates or challenges those behaviors?
  • What elements of organizational culture facilitate or challenge patient and family engagement in safety and quality?
    • Hospital leadership? Policies or procedures? Team work?
    • How would you define organizational culture?
  • FAQ

    What is the advantage of key informant interview?

    The main advantages are the following: 1. Because information comes directly from knowledgeable people, key informant interviews often provide data and insight that cannot be obtained with other methods. Key inforrmants may offer conffidential information that would not be recealed in other settings.

    How do you identify a key informant?

    A way to identify appropriate key-informants is to ask either local community leaders or government officials with whom you meet during your initial introduction to the community, about people living in the area who may be good sources of information.

    What is key informant questionnaire?

    Conducting Key Informant Interviews
    1. Formulate study questions.
    2. Prepare a short interview guide.
    3. Select key informants.
    4. Conduct interviews.
    5. Take adequate notes.
    6. Analyze interview data.
    7. Check for reliability and validity.

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