Paying your water bill is a necessary chore, but it doesn’t have to be a hassle. The Killeen Water Department has made paying your bill quick and convenient through their online payment system. In this article, we’ll walk through how to set up an account, make one-time payments, set up autopay, and more.
Creating an Online Account
The first step in paying your Killeen water bill online is creating an account on the Killeen Water Department website, Simply go to https //klln-egovaspgovcom/Click2GovCX/index,html and select “Create New User” in the top right corner,
You’ll need your water account number, which can be found on your most recent paper bill, to register. The online system will walk you through entering your account number, setting up security questions, providing contact information, and accepting the terms and conditions.
Once your account is created, you’ll be able to log in anytime to manage payments.
Making One-Time Payments
The easiest way to pay your water bill online is through one-time payments. Each month when your bill is due, simply log into your account and select “Make Payment”
You can pay by credit card debit card, or e-check. A $2.00 processing fee applies to all online payments so be sure to factor that into the total payment amount. Payments made after 5pm CST will be processed the next business day.
After entering your payment info and submitting the payment, you’ll receive a confirmation number for your records. Payment is usually posted to your account within 1 business day.
Setting Up Autopay
Forget about manually paying your bill every month! The Killeen Water Department lets you enroll in autopay so your bill gets paid automatically each month.
To start autopay, log into your online account and select “AutoPay Program” from the menu. Choose whether you want to pay by credit/debit card or e-check, enter your payment info, and confirm your enrollment.
Around the time your bill is generated each month, the funds will automatically be debited from your payment account. You’ll receive an email confirmation each time a payment is processed.
Viewing Your Bill and Payment History
Once you have an online account, you can view billing and payment history anytime. Under the “My Information” tab, you can see your current balance, with a breakdown of water usage and other charges.
To view past bills and payments, select “View Bill History” from the menu. You can search for bills by date range or account period. This makes it easy to monitor your usage and compare costs month-to-month or year-to-year.
Updating Your Account Information
If your contact information changes, like your phone number, email, or mailing address, you can easily update it through your online account. Under “My Profile,” select “Update My Information” to edit your details.
Keeping this info up-to-date ensures you receive important notifications from the water department. You can also set email and text alerts for things like approaching due dates, past due notices, and scheduled disconnects.
Avoiding Late Fees and Disconnection
Online payments make it easier to pay your bill on time and avoid penalties. But if you miss a payment, you can still avoid disconnection by paying immediately and contacting the water department.
Payments are due by 5pm CST on the due date shown on your bill. If you miss this deadline, a 10% late fee applies. Around 15 days past the due date, a disconnect notice is issued and a $30 fee is added.
If you receive a disconnect notice, pay immediately online then call 254-501-7800 to ensure your service is not interrupted. Accounts are eligible for same-day reconnection if payment is received by 1:45pm CST.
In-Person Payment Alternatives
While paying online is the most convenient option, you can also pay your water bill in-person at the Killeen Water Department office located at 210 W Avenue C, Killeen, TX 76541.
In-person payments by cash, check, or money order do not incur the $2.00 processing fee. However, payments must be received by 5pm CST on the due date to avoid late fees. The office is open Monday-Friday 8am-5pm, excluding holidays.
No matter how you choose to pay, the Killeen Water Department offers flexible options to fit any schedule and budget. Paying your bill is a breeze when you have multiple payment channels available 24/7. Sign up for an online account today and say goodbye to late fees!
New Account – Residential
To apply for a new account, you must complete a Residential Service Request and return it to our office in person or by email with the required documents. For same day service request must be made by 12 p.m. After Hours service is available for an additional fee.
- Application
- Lease or proof of ownership
- Picture Identification (for each person to be listed on account) Examples: Alien Registration Card, Drivers License, Military Identification Card, Passport
- Proof of Social Security Number (for each person to be listed on account) Examples: Income tax return, Paycheck (full social security number must be listed), Social Security Card, W2
- $90.00 – Standard deposit
- Good Credit Waiver – If you have previously had a full 12 months of service with the City of Killeen and did not have a late payment.
New Account – Commercial
To apply for a new account, you must complete a Commercial Service Application and return it to our office in person or by email with the required documents. For same day service the request must be received by 12:00 p.m. After hours service is available for an additional fee.
One of the following items are needed:
- Articles of Incorporation
- Assumed Name Certificate (from Priest Drive Annex)
- Certificate of Partnership
- Proof of Ownership
All of the following items are needed:
- Certificate of Occupancy (from City Hall)
- Lease or Deed to the property (If you are not the owner, a letter stating that you have authority to open the account written on company letterhead)
- Photo ID
- Proof of Tax ID or Social Security Number
Commercial account deposits are based on meter size. You may contact our office at 254-501-7800 or by emailing us to find the correct meter size/deposit information.
- 3/4 meters – $75
- 1 meter – $150
- 1.5 meters – $200
- 2 meters – $300
- 3 meters – $400
- 4 meters – $500
- 6 meters – $700
- 8 meters – $900
Killeen Utility Collections: How To Pay Your Bill
FAQ
Where can I pay my water bill in Tucson?
Pay Your Water BillPlanning and Development Services CenterPatrick K. DowntownMidtownEastside201 N Stone Ave1100 S Alvernon Way7820 E Broadway Blvd8:30am to 4:30pm8:30am to 4:30pm8:30am to 4:30pm 8:30am to 4:30pmcashier onlydropbox
How do I pay my water bill in Killeen?
The City of Killeen’s Utility Collections Division is in charge of collecting water bills. You can pay your bill in full or in part over the phone, in person, or online. The Utility Collections Division, a part of the City of Killeen, handles water bill payments for the city.
Does Killeen have a utility Collection division?
The Utility Collections Division, a part of the City of Killeen, handles water bill payments for the city. Can I pay my utility bills online in Killeen?.
Where can I make a payment in Killeen TX?
People can pay in full or in part in person at 210 W Avenue C, Killeen, TX 76541, over the phone at 254-501-7800, or online. For mailing payments, the address is PO Box 549, Killeen, TX 76540-0549. The division also offers an alternate phone number, 254-220-4183, for inquiries.
How does Killeen Water Department work?
The Killeen Water Department is a city utility, so it is run by the Public Works Department and supervised by the Killeen City Council. Operations are funded by monthly water service charges, water usage fees and related customer utility payments. Water bills from Killeen Water Department are issued on a monthly basis.
When is my Killeen water bill due?
Your Killeen water bill will tell you when the payment is due, which is usually around the 10th of every month. Payments received after 5:00 p. m. local time on the due date are considered late and will be assessed a 10% late penalty.
How do I stop water service in Killeen city?
Click here to fill out a Start Service Form. If you’re leaving Killeen City, you need to cancel your water service with City of Killeen Water so that they don’t keep billing you. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
