• Log in to My Account • Navigate to “Notifications” then click “Manage Account Notifications” • Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications.
• Update account information like email address and contact phone number • Pay your bill online • Opt for paperless billing • View current and historic bills and payments • Track you energy and water/wastewater use • Enroll in text or email usage alerts • And much more!.
From payment options to personalized energy saving tips, My Account makes it easy to manage your LUS electric, water and wastewater services.
Paying your rent or mortgage on time every month is an important part of being a careful homeowner or renter. Over 67,000 people in Lafayette, Louisiana use the Lafayette Utilities System (LUS) for their water, electricity, and sewage. They give you a number of convenient ways to pay your bill quickly and easily. We’ll go over the different ways you can pay your LUS bill in this article.
Online Payment Options
Paying online through the LUS website is the fastest and most convenient way to pay your bill, They offer two online payment options
LUS Quick Pay
This allows you to make a payment without signing into your account. All you need is your account number and the last name or business name on the account. You can pay with a Visa, Mastercard, Discover or e-check. Payments usually process instantly.
After paying you’ll receive an automatic email confirmation with your payment details. LUS Quick Pay is great for those wanting to make a fast one-time payment.
LUS My Account
For recurring payments or to view payment history, sign up for My Account This gives you access to useful account management tools like
- Update account and contact information
- View current and past bills and payments
- Sign up for paperless billing
- Monitor energy and water usage
- Enroll in email/text usage alerts
- Pay your bill online
To register, provide your email address, account number, and social security or driver’s license number. You can view multiple accounts under the same username if you’re the primary account holder.
I love the convenience of paying through My Account. It only takes me a minute a month to pay my bill after I signed up.
Pay by Phone
You can also call LUS Customer Service at 337-291-8280 or 1-800-935-2587 to pay over the phone. Representatives are open from 8 a.m. to 5 p.m., Monday through Friday (except holidays), to take payments and answer questions.
This is a good option if you prefer talking to a real person or don’t have access to the internet.
Mail-In Payment
If you like to pay by check or money order through the mail, LUS makes it easy. Your monthly bill includes a return payment envelope. To mail your payment:
- Include the payment stub from your bill
- Make checks payable to Lafayette Utilities System
- Print your LUS account number on the check
- Do not mail cash
- Do not staple or paperclip the stub
Mail your payment to:
Lafayette Utilities System
Customer Service
P.O. Box 4024-C
Lafayette, LA 70502
To avoid late fees, just send your envelope by the due date. Allow 3-5 business days for delivery.
In-Person Payment
You can also pay your bill in person at one of two LUS customer service centers:
Pinhook Road Location
1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508
Monday-Friday, 8am-5pm, excluding holidays
Moss Street Location
2701 Moss St.
Lafayette, LA 70501
Drive-thru Service:
Monday-Friday, 8am-7pm, excluding holidays
In-Person Service:
Monday-Friday, 8am-5pm, excluding holidays
The Moss Street location has a drive-thru option for added convenience. At both locations, you can pay your bill or speak with customer service staff.
Drop-Box Payment
If the customer service centers are closed, you can drop off your payment any time using the secure drop boxes.
Pinhook Road – On the left side of the main entry door
Moss Street – In the front parking lot
Place your check or money order in the drop box. Do not deposit cash. Payments are processed during business hours Monday to Friday.
Sign Up for Auto Pay
Forget late payments for good! Enroll in auto pay through LUS My Account to have your bill paid automatically each month. Payments can be made from your credit card, debit card, or checking account.
Auto pay gives me peace of mind knowing my payment will always process on time. It’s one less thing to remember each month.
Payment Reminders
LUS offers both email and text payment reminders. You can enroll through your My Account dashboard or by calling customer service.
Receive a reminder 3-5 days before your bill is due so you never miss a payment. I like getting the text alerts which pop right up on my phone.
Avoid Late Fees
Now that you know the various ways to pay your LUS bill, be sure to pay by the due date listed to avoid late fees. LUS charges a 5% late fee on any overdue balance.
I suggest signing up for auto pay or reminders to ensure your payment goes through on time every month. Avoid paying extra fees and keep your utilities on by paying your LUS bill through one of the convenient methods discussed here. Reach out to LUS customer service if you have any other questions.
Frequently Asked Questions: Power Outage Notifications
Sign in to your My Account, go to “Notifications,” and then click “Manage Account Notifications.” Change the “Notification Preferences” for “Electrical Power Outage/Restoration” to choose between text (SMS) and email alerts.
No. Once you have signed up for electrical power outage notifications via My Account, you will automatically receive text (SMS) and/or email notifications for all reported power outages until you change your My Account settings.
Customers who sign up for outage notifications via My Account may enter multiple phone numbers and/or email addresses to receive messages. More email and/or phone numbers need to be saved under “Contact methods” before they can be chosen for notification preferences.
125th Anniversary
FAQ
What is the phone number for Lafayette Utilities?
Pay by Phone: LUS customers can call 337-291-8280 or 1-800-935-2587 (from outside Lafayette) to make payments or get help from customer service reps.
Who owns Lafayette Utilities System?
How to cancel lus fiber?
YOU MAY DENY OR WITHDRAW LUS FIBER’S RIGHT TO USE YOUR CPNI AT ANY TIME BY CALLING 99-FIBER or 337-993-4237.
How do I report a water leak in Lafayette, LA?
Water Problems: (337) 291-5740. Wastewater Problems: (337) 291-5750. Report a Utility Issue Online. Do not use the online tool to report emergencies, outages or situations that require immediate assistance.
What is the Lafayette Utilities System website?
A page on the Lafayette Utilities System website that provides information on starting, stopping, or transferring residential service. Contact information, hours of operation, and a map for their Pinhook Road location. Information on payment options, energy-saving tips, and managing electric, water, and wastewater services.
What does the city of Lafayette utility billing office do?
The City of Lafayette Utility Billing Office strives to provide exceptional customer service in all facets of our operations and administration. Our personnel are responsible for billing and providing customer service to more than 29,000 customers, which equates to more than 375,000 utility bills issued each year. ATTENTION!.
Who is Lafayette Utilities System Operations Center?
Public Utilities Electric Company Water Utility Wastewater Treatment Facility The Lafayette Utilities System Operations Center has been around for more than one hundred years and provides all kinds of utilities in Lafayette, Louisiana. It offers a range of services, including electric power, water supply, and wastewater management.
What is a Lafayette Utilities System (LUS) customer?
As a Lafayette Utilities System (LUS) customer, you get electric, water, and sewage services from the city-owned utility company. It’s important to pay your LUS bill on time and easily every month to keep your services running smoothly.
Does Lafayette Utilities System offer paperless billing?
For more information, read our Terms and Conditions below. Lafayette Utilities System (LUS) is happy to offer and provide to you Paperless Billing (the “Service”), provided you agree to the following terms and conditions.
Does Lafayette Utilities have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Lafayette Utilities Water System to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
