• Log in to My Account • Navigate to “Notifications” then click “Manage Account Notifications” • Update “Notification Preferences” for Electrical Power Outage/Restoration choosing text (SMS) and/or email notifications.
You can change your account information, such as your email address and phone number; pay your bill online; choose paperless billing; see your current and past bills and payments; keep track of how much energy, water, and wastewater you use; sign up for text or email usage alerts; and do a lot more.
From payment options to personalized energy saving tips, My Account makes it easy to manage your LUS electric, water and wastewater services.
Paying your utility bills on time and in full is an important responsibility as a homeowner or renter. The Lafayette Utility System (LUS) provides electricity, water, and wastewater services to the Lafayette, Louisiana area. They make paying your bill quick and easy through multiple payment options. In this comprehensive guide, we’ll walk through everything you need to know about paying your LUS bill.
Overview of LUS Bill Payment Options
LUS offers both online and offline payment options to fit different needs and preferences:
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LUS Quick Pay – Make one-time payments without signing into your account. Just enter your account number and name.
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You can pay your bills, see how much you’ve used, sign up for paperless billing, and more with LUS My Account.
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Phone: To pay or get help, call 337-291-8280 and ask for LUS Customer Service.
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Mail – Send a check or money order using the envelope included with your bill.
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In-Person – Visit a LUS Customer Service Center location to pay in person.
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Drop Box – Drop off a check or money order at a secure drop box.
You can pay in the way and at the time that works best for you with these options. LUS even has a budget billing program that makes it easier to plan your payments.
Step-by-Step Guide to Paying Online
Paying your LUS bill online through Quick Pay or My Account is fast, easy, and secure. Here is a step-by-step guide to paying online:
LUS Quick Pay
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Go to www.lus.org and click on “LUS Quick Pay”
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Enter your LUS account number and the account holder’s name
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Select your payment amount and complete the payment details
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Confirm your information and submit payment
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You will receive a confirmation email from LUS
Quick Pay allows you to make one-time payments without creating an account. It accepts credit cards and e-checks.
LUS My Account
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Go to www.lus.org and click on “LUS My Account”
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Sign in with your username and password
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Click on “Pay Bill” from the main account menu
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Select the account and amount you want to pay
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Complete the payment details and submit
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Your payment will be reflected in your account immediately
With a My Account, you can view billing history, track usage, update account details, and enroll in paperless billing.
Paying by Phone, Mail, or In-Person
If you prefer to pay your bill offline, LUS offers several convenient options:
Pay by Phone
Call 337-291-8280 and select the pay by phone option. Have your account number ready. You can use a credit card or electronic check. Phone payments post to your account immediately.
Pay by Mail
Fill out the payment slip at the bottom of your paper bill and return it in the envelope provided. Mail your check or money order to:
Lafayette Utilities System
PO Box 4024-C
Lafayette, LA 70502
Allow 5-7 days for mailed payments to process. Do not mail cash.
Pay In-Person
Visit the LUS office at 2701 Moss Street or 1875 W Pinhook Rd to pay in person. Both locations have drive-thru and walk-in payment options. You can pay by cash, check, money order or credit card.
Budget Billing for Predictable Payments
If you want more predictable bills from month to month, consider enrolling in LUS Budget Billing. This program averages your costs over the past 12 months to determine your monthly payment. You’ll pay a fixed amount each month instead of fluctuating bills.
To qualify, you need 12 months of usage history and a zero account balance. Enroll through your LUS My Account or contact customer service. Budget billing smooths out seasonal spikes for more consistent payments.
Avoid Late Fees and Service Disruption
To avoid late fees and potential service interruption, make sure to pay your LUS bill by the due date listed. Bills are typically due within 15 days of being issued.
If you anticipate having trouble paying on time, contact LUS before the due date to set up a payment arrangement. Disconnection of services can occur after one missed payment, so it’s important to pay on time.
Get Account Alerts and Payment Reminders
LUS offers both email and text alerts to notify you when your bill is ready, when payment is due, when payment is confirmed, and in case of potential disconnection. These notifications can help you stay on top of due dates and avoid late fees.
You can set up account alerts through your LUS My Account or by contacting customer service. Enable notifications to get payment reminders right on your phone.
Payment Assistance and Billing Questions
If you need help paying your utility bill, LUS offers payment arrangements for customers facing financial hardship. You can also check if you qualify for LIHEAP, a federal program providing assistance for home energy bills.
For questions about the amount of your bill or other billing inquiries, LUS customer service agents are available by phone Monday to Friday from 8am to 5pm at 337-291-8280.
Paying Your LUS Bill is Fast and Easy
As the sole provider of electricity, water, and sewer services in Lafayette, Louisiana, LUS makes it convenient to pay your utility bills. From Quick Pay to automatic bank drafts, online to in-person, and text alerts to budget billing, they offer options to suit your needs.
Paying on time can help you avoid late fees, service disruption, and other penalties. Use this guide to choose the LUS payment methods that work best for your household or business. Taking just a few minutes each month to pay your bill helps keep your utilities on and budget in order.
Frequently Asked Questions: Power Outage Notifications
Sign in to your My Account, go to “Notifications,” and then click “Manage Account Notifications.” Change the “Notification Preferences” for “Electrical Power Outage/Restoration” to choose between text (SMS) and email alerts.
No. When you sign up for power outage alerts through My Account, you will automatically get text (SMS) and/or email alerts for all reported power outages until you change your My Account settings.
Customers who sign up for outage notifications via My Account may enter multiple phone numbers and/or email addresses to receive messages. Additional phone and/or email addresses must be stored under “Contact methods” before they can be selected for notification preferences.
Utility billing update September 2020
FAQ
What is the phone number for Lafayette Utilities?
Pay via Phone LUS customers can make payments or receive assistance from customer service representatives by calling 337-291-8280 or 1-800-935-2587 (from outside Lafayette).
How to cancel lus fiber?
YOU MAY DENY OR WITHDRAW LUS FIBER’S RIGHT TO USE YOUR CPNI AT ANY TIME BY CALLING 99-FIBER or 337-993-4237.
Who is the power company in Lafayette LA?
For 125 years, LUS has remained Lafayette’s citizen-owned public power utility. As a public power utility, providing reliable service at a low-cost to customers is our top priority.
How do I report a water leak in Lafayette, LA?
Water Problems: (337) 291-5740. Wastewater Problems: (337) 291-5750. Report a Utility Issue Online. Do not use the online tool to report emergencies, outages or situations that require immediate assistance.
How do I pay my city of Lafayette utility bill online?
City of Lafayette Utility CustomersPay your bill online using a credit or debit card. Please click here to see your bill and pay it. To set up your online payment account, enter your account number (with dashes) and the temporary password that is printed on your bill.
What does the city of Lafayette utility billing office do?
The City of Lafayette Utility Billing Office strives to provide exceptional customer service in all facets of our operations and administration. Our personnel are responsible for billing and providing customer service to more than 29,000 customers, which equates to more than 375,000 utility bills issued each year. ATTENTION!.
What is the Lafayette Utilities System website?
A page on the Lafayette Utilities System website that provides information on starting, stopping, or transferring residential service. Contact information, hours of operation, and a map for their Pinhook Road location. Information on payment options, energy-saving tips, and managing electric, water, and wastewater services.
What is a Lafayette Utilities System (LUS) customer?
As a Lafayette Utilities System (LUS) customer, you get electric, water, and sewage services from the city-owned utility company. It’s important to pay your LUS bill on time and easily every month to keep your services running smoothly.
Where can I get help paying my water bill in Lafayette?
Visit Finance counter at City Hall, 1290 S. Public Road, or use the drop box outside the main doors. Sister Carmen Community Center offers financial assistance to Lafayette water customers who are unable to pay their utility bill.
Who is Lafayette Utilities System Operations Center?
Public Utilities Electric Company Water Utility Wastewater Treatment Facility The Lafayette Utilities System Operations Center has been around for more than one hundred years and provides all kinds of utilities in Lafayette, Louisiana. It offers a range of services, including electric power, water supply, and wastewater management.
