How to Pay Your Laguna Madre Water District Bill

Paying your water bill to the Laguna Madre Water District is easy and convenient with the various payment options available. The Laguna Madre Water District (LMWD) provides water and wastewater services to over 10,000 customers across several communities in Texas, including South Padre Island, Port Isabel, Laguna Heights, and Laguna Vista. As a public utility, ensuring customers can pay their bills efficiently is a top priority for LMWD. This article will explain the different ways Laguna Madre Water District customers can pay their water bill.

Online Bill Pay

The simplest and most convenient way to pay your LMWD bill is through the website of the utility. On the LMWD homepage, simply click on the “Payments” tab. You can choose “Pay Your Water Bill Online” on the page where you pay your bill. “.

When paying online, you have two options

• Through Your Online Account: If you have an online account with LMWD, you can log in to access and pay your bill. Setting up an online account is free and allows you to also view billing history, make recurring payments, and more.

• As a Guest: You can pay as a guest by entering your account number and billing details without logging in.

Online payments are processed quickly, usually within 1-2 business days. You can pay by credit card or e-check. LMWD accepts Visa, MasterCard, Discover, and American Express credit cards.

Automatic Bank Draft

For hands-free bill payment, sign up for automatic bank draft through LMWD. With bank draft, your water bill is automatically paid from your checking or savings account each month.

To enroll in automatic bank draft, print and complete the bank draft form available on the LMWD website. Be sure to include a voided check when submitting the form to LMWD. There is no charge to enroll in bank draft payments.

Pay by Phone

LMWD offers a pay-by-phone option that allows you to make quick water bill payments using the interactive voice response (IVR) system,

To pay by phone, simply call the LMWD billing department at 956-943-2626 and select the “Pay by Phone” option. The automated system will guide you through the process of entering your account number and credit card details to make a payment.

Pay by Mail

If you prefer, you can mail your water bill payment to LMWD each month. Use the pre-addressed payment stub included with your paper bill and enclose a check or money order. Be sure to mail your payment at least 5-7 days before the due date to ensure it arrives on time.

Payments sent by regular mail take longer to process than electronic payments. Mailed payments are typically credited to your account within 7 business days.

Pay in Person

For in-person bill payment, visit the LMWD office located at 105 Port Road, Port Isabel, TX. The office is open Monday-Friday from 8AM to 5PM, excluding holidays.

At the LMWD office, you can pay by cash, check, credit/debit card, or money order. After hours, a convenient night drop box is available for dropping off check or money order payments.

Payment Options for Laguna Madre Water District Customers:

• Online through the LMWD website
• Automatic bank draft
• By phone through the automated pay-by-phone system
• By mail using the payment stub and a check or money order
• In person at the LMWD office

Payment Processing Times

To avoid late fees, be sure to note processing times for the various payment methods:

• Online payments: 1-2 business days
• Bank draft: On due date
• Phone payments: 1-2 business days
• Mailed payments: 7 business days
• In-person payments: Instant processing

Online, phone, and in-person payments offer the fastest processing times. For these methods, your payment is usually credited to your account within 1-2 business days.

Mailed payments take the longest to process at 5-7 days. To avoid late fees with mailed payments, be sure to put your payment in the mail at least 7 business days before your bill due date.

Late Fees and Disconnection

If your payment is not received by the due date, LMWD will charge a 10% late fee on unpaid balances. Make note of your bill due date and select a payment option that ensures your payment processes in time.

If an account is more than 30 days past due, the water service could be cut off. A $30 disconnection fee and $30 reconnection fee will apply. When you pay your LMWD water bill on time and in full every month, you can avoid fees and dropped service.

Payment Assistance Programs

For customers who are having trouble paying their water bill, LMWD has programs that can help:

• Payment arrangements spread payments over multiple months
• Low-income payment assistance for customers up to 150% of federal poverty level
• Senior citizen and disability discounts for customers over 65 or with qualifying disabilities

Contact LMWD to learn more about bill payment assistance programs you may be eligible for.

You can quickly and easily pay your Laguna Madre Water District bill in a number of ways. You can use an automatic bank draft, the phone, the mail, or your own money to pay. Pay close attention to the processing times for each method to avoid late fees. Seek out payment assistance programs if needed. You can pay your LMWD water bill on any schedule or preference because there are several ways to do it.