Having clean reliable water delivered to your home is a necessity. At Lamar County Water Supply District, we aim to make paying your water bill as convenient as possible. This comprehensive guide will walk through all the payment options financial assistance programs, billing terms and more for Lamar County Water Supply District customers.
Ways to Pay Your Water Bill
Lamar County Water Supply District offers several payment options to fit every customer’s needs:
Online
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Pay on the Lamar County Water Supply District website with Visa, Mastercard, Discover or American Express debit/credit cards. There are no fees for online payments.
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Pay through your bank’s online bill pay system. Allow 5-7 days for these payments to process.
Phone
- Call 903-785-5586 during business hours to pay over the phone with a card.
- Send a check or money order to the billing address:
Lamar County WSDPO Box 188Brookston, TX 75421
Write your account number on the check. Allow 5-7 days for mailed payments.
In Person
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Drop off payment at the office at 150 County Road 32180, Brookston, TX 75421. Cash, checks, money orders and card payments accepted.
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Use the drive-thru on the north side of the building after hours. A night drop box is available.
Auto Bill Pay
- Set up recurring automatic bank drafts from your checking account to pay each month’s bill. Download the authorization form from the website and return it with a voided check.
Understanding Your Water Bill
Reviewing the charges on your water bill is important. Here are key terms and fees:
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Service Availability Charge: Fixed monthly charge for access to water service.
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Volumetric Rate: Charges based on your actual water usage that month. Rates increase for higher usage levels.
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Regulatory Assessment: Fee assessed by the Texas Commission on Environmental Quality.
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Late Payment Fee: 10% penalty if not paid by due date.
Reach out to the billing department with any questions on charges.
Payment Due Date
Water bills are mailed on the 28th of each month. Payments are due by the 15th of the following month. A 10% late fee is charged after the due date.
If the due date falls on a holiday or weekend, bills are instead due the next business day.
Budget Billing Option
To make payments more consistent, Lamar County WSD offers an optional Budget Billing plan. This sets your monthly water bill at an average over the past 12 months, avoiding fluctuation. Every January your account is reviewed and the monthly amount is adjusted accordingly. Enroll by calling the billing department.
Financial Assistance Programs
We understand financial hardships can happen. Lamar County WSD offers payment arrangements for customers who cannot pay their full balance. Please contact our office to set up a customized payment plan that works for your budget.
For low-income customers, the Low-Income Household Water Assistance Program (LIHWAP) provides financial aid for water bills. Customers must meet income requirements and apply through the Texas Department of Housing and Community Affairs. Learn more at www.tdhca.state.tx.us/liheap.
Avoid Disconnection with Leak Adjustments
Unusually high water bills can often indicate a leak. Notify Lamar County WSD immediately if you suspect a leak. For qualifying leaks, we can make a one-time adjustment to your bill to alleviate some of the charges from the leak. Requirements include:
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Must be loss of water on customer’s side of meter due to circumstances out of customer’s control.
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Customer must not have received a leak adjustment in the past 3 years.
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Proof of leak repair required within 30 days.
We’re Here to Help
Paying your water bill should be simple and painless. Lamar County WSD is dedicated to making the payment process as convenient as possible while providing exemplary customer service. Contact us anytime with billing questions or to discuss payment plan options. We look forward to continuing to provide clean, safe water to all our residents.
Lamar County water provider’s billing policy frustrates customers
How do I create a Lamar County water account?
You can create a new account on the Lamar County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account.
Does Lamar County have a water quality report?
The Safe Drinking Water Act tells the EPA that the Lamar County Water Supply District has to check the quality of the water in the area every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
How do I pay my West Lamar Water Association (MS) Bill?
You can use Doxo to allow someone else to safely pay your West Lamar Water Association (MS) bill. You can use a debit or credit card from Visa, MasterCard, Discover, Apple Pay, or your bank account to pay.
