Paying medical bills can be confusing and stressful. It’s easy to feel overwhelmed when you have a lot of providers, complicated insurance bills, and medical terms you don’t understand. Thank goodness, Advocate Aurora Health (AAH) has an easy-to-use online bill payment system called LiveWell that is meant to make the process simpler. This article will talk about the main features of LiveWell and how it makes it easy for patients to manage their healthcare costs.
What is LiveWell?
AAH, one of the 10 largest not-for-profit integrated health systems in the US, made LiveWell, an online bill payment service. AAH helps almost 3 million patients every year from its locations in Illinois and Wisconsin.
LiveWell allows patients to view and pay medical bills online in one convenient place. Instead of receiving separate statements from each doctor, hospital, or lab involved in care, LiveWell aggregates all of the charges into a unified account. Patients can log in to track balances, make payments, set up payment plans, and manage payment methods.
Key Benefits of Using LiveWell
LiveWell wants to make it easier for AAH patients to pay their medical bills. Here are some of the main benefits:
Consolidated Billing: All of AAH’s charges go into one LiveWell account instead of being sent out on separate bills. This aggregates expenses into one place for simpler tracking.
Payment History – Patients can log in anytime to view up to 18 months of payment history and statements. This makes it easy to monitor balances and payments.
Multiple Payment Options – Payments can be made via credit/debit card, bank account, HSA account, or mailed check. Patients can also set up autopay or recurring payments.
Payment Plans – For larger balances, customized payment plans allow affordable monthly payments over time. Patients in financial need may qualify for charity care discounts.
Paperless Billing – By default, LiveWell provides paperless, electronic statements to reduce clutter and mailings. Statements can also be downloaded or printed anytime.
Mobile Access – In addition to web access, the LiveWell app enables patients to manage bills on the go via iOS or Android mobile devices.
Secure Platform – LiveWell uses the latest encryption and security protocols to keep personal and payment data safe. It’s powered by Epic, a leading medical software company.
Available in Spanish – For Spanish-speakers, the site can be switched to a fully Spanish version. This increases accessibility for AAH’s diverse patient population.
Customer Support – Dedicated financial counselors are available by phone if any bill-related issues arise or if patients need assistance.
How Does LiveWell Work?
Using LiveWell to manage medical bills is simple and intuitive:
-
Create an Account – Patients can sign up for LiveWell access by providing basic information like name, date of birth, and account number. An existing MyChart login can also be linked.
-
View Statements – Once logged in, all bills from AAH providers flow into the LiveWell account. New and pending charges can be reviewed anytime.
-
Make Payments – Payments can be made right on the site via credit/debit card, bank account, or other methods. Recurring payments can also be scheduled.
-
Manage Payment Plans – For larger balances, press the “Request Payment Plan” button to set up monthly installments. The form pre-approves plans.
-
Access Support – Chat bubbles provide built-in customer assistance. For further help, patients can call financial counselors or email support.
-
Go Paperless – To reduce clutter, opt into paperless statements that are viewable electronically in LiveWell. Print or download anytime.
-
Use Mobile App – Download the LiveWell app on iOS or Android to access statements and make payments on mobile devices.
Paying Bills as a Guest User
Patients without a LiveWell account can still use the platform as a “guest user” to make one-time payments. Guest pay is best for situations like paying a bill for a spouse or dependent’s care.
To use LiveWell’s guest pay feature:
-
Go to the Guest Pay website
-
Enter information like patient name, account number, and date of birth
-
Select the visit to pay and enter payment details
-
Submit payment via credit/debit card, bank account, or check
-
A receipt can be emailed, printed, or saved in LiveWell by creating an account
Guest users cannot view statements or payment history, set up recurring payments, or manage payment plans. Creating an account unlocks LiveWell’s full functionality.
Who Can Access LiveWell?
LiveWell is available to all AAH patients who have received care and have bills in the system. This includes services provided at:
-
AAH Hospitals such as Advocate Aurora, Good Samaritan, Illinois Masonic, etc.
-
Advocate Medical Group outpatient clinics across 100+ locations
-
Aurora Medical Group clinics in Wisconsin
-
Subsidiaries like Aurora at Home, AAH ACO, etc.
-
Any AAH urgent care, immediate care, physician, or specialist
As long as the provider is affiliated with AAH, their charges will feed into the centralized LiveWell billing platform. Both insured and uninsured patients can use LiveWell for convenient bill management.
User-Friendly Medical Billing
Navigating medical bills from various providers can quickly become overwhelming. Multiple statements with insurance EOBs, disjointed account numbers, and confusing terminology all add complexity to managing health expenses.
LiveWell from Advocate Aurora Health aims to simplify billing with a consolidated, user-friendly online platform. By centralizing all charges into one account, patients gain transparency and control. Convenient payment options, billing management tools, and on-demand support enable patients to confidently manage healthcare expenses.
While healthcare costs remain challenging to navigate, intuitive solutions like LiveWell can ease the burden through clarity and simplicity. By adopting platforms like this, forward-thinking health systems demonstrate their commitment to the patient financial experience. The result is happier patients, smarter spending, and healthier communities.
How can I view my past statements using the LiveWell website?
- Sign in to the LiveWell website.
- From the Billing menu, select View & Pay Your Bill.
- Select the account you wish to view.
- Under Account Type, select See Account Detail.
- Scroll down to see the Statements section of the page.
- Select the date of the statement you wish to view.
How can I pay another person’s bill using the LiveWell website?
You’ll need the following information in order to make a payment for another person:
- Guarantor account number and guarantor last name, or
- Guarantor account number and guarantor’s date of birth, or
- The last four digits of the guarantor’s social security number and their account number
When you have the right information:
- Go to the LiveWell login page, but don’t log in.
- Select Make a Payment on the right.
- To make a payment for someone else, follow the steps shown on the screen.
Creating Your LiveWell Account on a Desktop Computer
FAQ
Is there a LiveWell app?
Driven by data, LiveWell creates a relevant experience for every individual, allowing you to get the right support at the right time on your health journey. The app provides access to expert advice, sleep tracking, stress management, exercise and dietary guidance.
What is my LiveWell username?
If you have an email address on file, your LiveWell username will be sent to that email address. If you’re unsure which email you used or need additional help, contact LiveWell support at 1-855-624-9366.
How do I add an insurance card to the LiveWell app?
Who can sign up for livewell?
Anyone age 18 and older can sign up, even if you aren’t an Advocate Health Care or Aurora Health Care patient. If you’re 12-17 years old, you must be a patient as your provider will need to complete the LiveWell sign-up process for you. Where do I start? Reading the FAQ is a good first step.
How do I pay my livewell Bill?
Log in to the LiveWell website. From the Billing menu, select View & Pay Your Bill. If multiple accounts are visible, select the account you’d like to pay. Select Pay. Select the amount you’d like to pay (Amount Due or Outstanding Balance), or fill in Other Amount. Choose your Payment Method or add a new payment method.
How do I pay for Advocate Health at home services?
For services prior to October 2020, please call . For services on or after October 2020, please call You can pay for Advocate Health at Home services and hospice care right from your LiveWell account. If you use home medical equipment or receive infusion therapy, you can make a payment through our Advocate Health at Home patient portal.
What is the livewell app & website?
The LiveWell website and app make it easier than ever to take care of your health and get the care you need, when you need it. You will be able to keep track of your own appointments, medications, and more, as well as those of others who depend on you to stay healthy.
What is livewell & how does it work?
LiveWell helps you manage the health and wellness of yourself and your family – it’s an app and website that keeps you connected to your care, anytime and anywhere. You’ll be able to make appointments, send your doctor messages, check test results, pay your bill and more. If you have additional questions, you’ll find answers in our LiveWell FAQ.
How do I connect my livewell account to Apple Health?
Select Connect Account. Sign in to your LiveWell account, then, if applicable, select the patient you’d like to link to Apple Health. Select Continue, then select the types of information you’d like to share and how long you’d like Apple Health to have access to your information.
