Paying your gas and trash bill is an important part of being a responsible resident of Long Beach. The city provides gas and trash services to Long Beach residents and businesses and it’s important to pay your bill on time each month. This article will walk you through everything you need to know about paying your Long Beach gas and trash bill.
Overview of Long Beach Gas and Trash Services
The City of Long Beach provides both natural gas and trash collection services to residents and businesses located within the city limits.
The Gas and Oil Department is in charge of the city’s natural gas service. Long Beach runs its own natural gas wells, pipelines, and distribution system so that the whole city can get gas. The city delivers natural gas to over 155,000 customers.
The Environmental Services Bureau picks up trash, recyclables, and yard waste for businesses and people in Long Beach. The city gives people trash cans and picks them up automatically every week. The city picks up trash, recycling, green waste, and big items for free as part of your monthly utility bill.
So when you pay your Long Beach gas and trash bill, it covers both the gas you use and the trash pickup. Every month, the City of Long Beach Utility Services Department sends the bill.
Getting Your Monthly Bill
The City of Long Beach Utility Services Department sends out gas and trash bills every month. As a customer, you should receive your bill by mail before the due date.
Bills are typically mailed out around the 8th of each month, with a due date around the 23rd of the month. So you have about 2 weeks to pay your bill once you receive it.
The bill will include charges for your natural gas usage and trash collection services. Any past due balances will also appear on your bill.
If you don’t receive your bill in the mail for some reason, you can still access it online through the Long Beach Utilities online portal. You can sign up for paperless billing to have your bill emailed to you each month as well.
Understanding Your Bill
When you get your Long Beach trash and gas bill, you should check the charges to make sure they are correct. Here are some tips for understanding your utility bill:
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Service address – Verify this is your correct service address.
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Account number – This unique number identifies your account. Have this handy when paying your bill or contacting customer service.
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Billing period – This shows the date range covered by the bill. Your usage charges are based on this time period.
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Previous balance – Any unpaid balance from your prior bill will appear here.
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Payments – This section reflects any payments or adjustments applied to your account during the billing period.
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Natural gas charges – This section shows your gas usage in therms and the associated charges. The rate may vary from month to month.
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Trash collection fee – This fixed monthly fee covers your trash, recycling, and yard waste collection.
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Taxes & fees – Various city taxes and fees are included on the bill.
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Total current charges – This is the total amount due for the current billing period.
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Due date – Your payment must be received by this date to avoid late fees.
Closely reviewing your bill can help identify any potential errors early on. Be sure to compare your usage to the same month last year. Contact customer service if you have any questions.
Ways to Pay Your Bill
The City of Long Beach offers many convenient payment options for your gas and trash bill:
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Online – Pay instantly on the Long Beach online bill pay website. You can make one-time payments or set up recurring payments.
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By phone – Call (562) 570-5700 to pay by phone using the automated system or a customer service representative.
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By mail – Detach the payment stub from your bill and mail with a check or money order. Allow 7-10 days for processing.
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In person – Bring your bill to one of the in-person payment locations in Long Beach.
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Drop box – Place your payment in one of the secure drop boxes located around the city.
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Auto pay – Have your payment automatically deducted from your bank account each month. Sign up online or with customer service.
The city accepts payments online, by phone, by mail, or in person all the way up until the due date. Just be sure your payment is received by the due date to avoid any late fees.
Financial Assistance Programs
If you are having trouble paying your Long Beach utility bill, there are programs that can help:
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Bill Discount Program – Offers a 20% discount on gas and trash bills for qualifying low-income residents.
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LIHEAP – Provides federal energy assistance funds and bill payment help for low-income households.
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Payment Arrangements – The city will work with you to arrange extended payment plans for past due balances.
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Hardship Waivers – Waives late fees and penalties for customers experiencing financial hardships.
Contact the Long Beach Utility Services Department to learn more about financial assistance programs and how to apply.
Avoid Late Fees and Disconnection
To avoid late fees on your utility bill, your payment must be received by the due date printed on your bill. A 10% late penalty will be applied to past due balances.
If your bill remains unpaid for multiple billing cycles, you risk having your services disconnected. The city will mail late notices and disconnection warnings prior to shutting off your utilities.
To restore disconnected services, you must pay the full past due amount along with a $50 reconnection fee. Avoid these extra costs and headaches by paying your bill on time every month.
Contact Utility Services Customer Support
If you ever have questions about your Long Beach gas and trash bill, need help paying your bill, or want to set up new service, contact the Utility Services Department:
Phone: (562) 570-5700
Email: [email protected]
In Person: 411 W Ocean Blvd, Long Beach, CA 90802
The Utility Services customer support team can answer billing questions, take payments, set up payment plans, and handle new service requests. Contact them if you experience any issues with your gas or trash service.
Paying your monthly gas and trash bill is essential to maintaining these important city services. Follow this guide to understand your utility charges, make timely payments, and get help if needed. Taking a few minutes to pay your bill each month will keep your gas and trash services uninterrupted.
City of Long Beach Eliminates Convenience Fees and has New Payment Locations for Utility Payments
FAQ
How to set up a gas utility long beach?
How Can I Start A New Service Or Transfer My Current Service? Please call the Utility Services Call Center at (562) 570-5700 to establish your new service or transfer your existing service address. Conserve energy and save money with these energy efficient tips.
How to pay an EB bill online in Gpay?
On your mobile device, open the Google Pay app . Tap Pay Bills. You can type the biller’s name into the search bar or pick one of the categories, such as “Electricity Payment,” “DTH Recharge,” or “Fastag Recharge.” From the search results, tap the name of the biller.
Can I pay my SoCalGas bill at Walmart?
Walmart is an authorized payment center for PG&E, SDG&E and SoCalGas meaning customers can pay bills from these companies without incurring a convenience fee. To pay a bill, customers should bring their bill stub to a participating Walmart MoneyCenter or customer service desk.
How to cancel long beach gas?
For gas customers – Please contact Long Beach Utilities at (562) 570-2100 and/or after hours (562) 570-2140. For electricity customers – Please contact Southern California Edison at (800) 655-4555.
How do I pay my city of Long Beach utility bill?
Visa or MasterCard credit/debit card payments are accepted 24 hours a day by calling us at (833) 408-8405. If your bank offers online or home banking, you can use your computer to pay your City of Long Beach utility bill via our Electronic Funds Transfer option.
How do I pay a bill in Long Beach?
Check with your bank, credit union, or bill payment service provider for more information. You can pay at Long Beach City Hall, 411 W Ocean Blvd, in the lobby, Monday through Friday from 7:30 a.m. to 4:30 p.m. with cash, check, Visa, MasterCard, or debit card.
What does the city of Long Beach Commercial Services Bureau do?
The City of Long Beach Commercial Services Bureau is responsible for overseeing the City’s utility billing services. Want to find out how much your monthly water bill might be if you use less water? Use our calculator to find out. If you are experiencing a higher water bill than usual, please click here for more information.
Does long Beach utilities offer a low income gas discount?
Long Beach Utilities is here to help families in need. Qualified residential customers can apply for the Low Income Gas Discount Program to receive a 20 percent discount on their monthly natural gas bill. The discount will be applied to your account as soon as the application is processed and approved by Long Beach Utilities.
What does Long Beach utilities do?
Long Beach Utilities primary focus in operating these pipelines is to ensure the public’s safety. We regularly monitor our pipelines and perform periodic leak patrols along all pipeline routes to ensure the safety and integrity of those lines, and monitor the natural gas pressure in the pipeline system 24 hours a day, 7 days a week.
How safe is natural gas in Long Beach?
Natural gas is efficient, clean-burning (emits few pollutants), plentiful, and safe. There are over 1,900 miles of natural gas pipelines in our community that safely transports over 25 million cubic feet of natural gas to our customers. Long Beach Utilities primary focus in operating these pipelines is to ensure the public’s safety.